Competitive rates  

Benefits available when you work 25 hours per week-including medical, dental, vision and more 

Paid time off 

Be a part of a luxury property recognized for its exceptional service and unique guest experiences. 

Work with a dedicated team committed to redefining hospitality in Phoenix. 

Opportunities for career growth within an expanding, forward-thinking hospitality brand. 

Key point of contact for our VIP guests, ensuring that each guest experience is personalized, seamless, and meets the highest standards of luxury service. 

Responsible for managing VIP arrivals and departures, customizing guest stays with thoughtful touches, handling special requests, and ensuring flawless billing and coordination for our most discerning guests.  

Work closely with the front desk, reservations, and other departments to deliver exceptional service that exceeds expectations. 

Coordinate and confirm all special requests, including F&B, spa reservations, transportation, and other personalized services, ensuring seamless integration with the hotel’s systems (Opera). 

Curate bespoke welcome amenities, turndown gifts, and other personalized touches to ensure an exceptional guest experience. 

Oversee the accurate charging and billing for VIP guests, including rider items, incidental charges, special amenities, transportation, pet fees, and any other applicable fees. 

Track, verify, and communicate any extra charges that may arise during a guest’s stay, ensuring prompt and accurate billing at checkout. 

Share relevant guest information with hotel staff to ensure personalized service and attention to detail throughout the guest’s stay. 

Conduct VIP room inspections prior to guest arrivals to ensure the room meets the hotel’s luxury standards. 

Verify that amenities are in place, the room is perfectly clean, and design elements and functionality align with guest expectations. 

Ensure that all special requests (e.g., VIP amenities, décor, extra services) are fulfilled and presented to perfection. 

Assist with responding to GuestRevu feedback and guest recovery efforts, ensuring any concerns raised by VIPs are addressed promptly and to their satisfaction. 

Manage pre-stay surveys and add traces in Opera to ensure that all necessary information (e.g., F&B or Spa reservations) is captured and confirmed. 

Assist with room reservations for leisure guests and handle glitch invite-back reservations to maintain guest loyalty and engagement. 

Previous experience in luxury hospitality, guest relations, or a similar customer-facing role. 

Exceptional organizational skills and an eye for detail, ensuring every aspect of a VIP guest’s experience is flawless. 

Strong written and verbal communication skills, with the ability to build relationships with guests and internal teams. 

Passionate about delivering exceptional service, with a commitment to creating memorable experiences for VIP guests. 

Experience with property management systems (e.g., Opera), billing systems, and guest management tools. 

Ability to handle complex guest requests and resolve issues with discretion, professionalism, and efficiency. 

Ability to work well with a variety of departments and engage with high-profile guests and colleagues in a professional and confident manner. 

Competitive rates  

Benefits available when you work 25 hours per week-including medical, dental, vision and more 

Paid time off 

Be a part of a luxury property recognized for its exceptional service and unique guest experiences. 

Work with a dedicated team committed to redefining hospitality in Phoenix. 

Opportunities for career growth within an expanding, forward-thinking hospitality brand. 

Key point of contact for our VIP guests, ensuring that each guest experience is personalized, seamless, and meets the highest standards of luxury service. 

Responsible for managing VIP arrivals and departures, customizing guest stays with thoughtful touches, handling special requests, and ensuring flawless billing and coordination for our most discerning guests.  

Work closely with the front desk, reservations, and other departments to deliver exceptional service that exceeds expectations. 

Coordinate and confirm all special requests, including F&B, spa reservations, transportation, and other personalized services, ensuring seamless integration with the hotel’s systems (Opera). 

Curate bespoke welcome amenities, turndown gifts, and other personalized touches to ensure an exceptional guest experience. 

Oversee the accurate charging and billing for VIP guests, including rider items, incidental charges, special amenities, transportation, pet fees, and any other applicable fees. 

Track, verify, and communicate any extra charges that may arise during a guest’s stay, ensuring prompt and accurate billing at checkout. 

Share relevant guest information with hotel staff to ensure personalized service and attention to detail throughout the guest’s stay. 

Conduct VIP room inspections prior to guest arrivals to ensure the room meets the hotel’s luxury standards. 

Verify that amenities are in place, the room is perfectly clean, and design elements and functionality align with guest expectations. 

Ensure that all special requests (e.g., VIP amenities, décor, extra services) are fulfilled and presented to perfection. 

Assist with responding to GuestRevu feedback and guest recovery efforts, ensuring any concerns raised by VIPs are addressed promptly and to their satisfaction. 

Manage pre-stay surveys and add traces in Opera to ensure that all necessary information (e.g., F&B or Spa reservations) is captured and confirmed. 

Assist with room reservations for leisure guests and handle glitch invite-back reservations to maintain guest loyalty and engagement. 

Previous experience in luxury hospitality, guest relations, or a similar customer-facing role. 

Exceptional organizational skills and an eye for detail, ensuring every aspect of a VIP guest’s experience is flawless. 

Strong written and verbal communication skills, with the ability to build relationships with guests and internal teams. 

Passionate about delivering exceptional service, with a commitment to creating memorable experiences for VIP guests. 

Experience with property management systems (e.g., Opera), billing systems, and guest management tools. 

Ability to handle complex guest requests and resolve issues with discretion, professionalism, and efficiency. 

Ability to work well with a variety of departments and engage with high-profile guests and colleagues in a professional and confident manner.