Competitive rates  

Benefits available when you work 25 hours per week-including medical, dental, vision and more 

Paid time off 

Be a part of a luxury property recognized for its exceptional service and unique guest experiences. 

Work with a dedicated team committed to redefining hospitality in Phoenix. 

Opportunities for career growth within an expanding, forward-thinking hospitality brand. 

Manage all reservation channels (phone, email, online, in-house), making sure the process is seamless, accurate, and responsive to guest needs. 

Ensure confirmations, amendments, cancellations, dietary or seating requests, and special-occasion preferences are recorded, communicated and executed. 

Monitor and manage table allocations, wait-lists, and flow of covers to maximize guest comfort and operational efficiency. 

Maintain proactive and personalized service: anticipate guest needs (such as dietary accommodations, special occasions, seating preferences), and tailor interactions instead of reacting to requests. This aligns with luxury “anticipatory service” expectations. 

Ensure reservations department addresses guests by name (if known and appropriate), in a manner consistent with guest preferences, contributing to a sense of recognition and personalization.  

Adhere to timeliness standards: e.g. answering phones, putting guests on hold 

Maintain high standards of courtesy, articulation, and demeanor: staff must avoid slang, remain calm, polite, gracious, and attentive at all times. 

Coach and mentor the reservations staff in luxury-service protocols, including anticipatory service, personalization, and etiquette. 

Develop standard operating procedures (SOPs), training materials, and refresher programs that incorporate Forbes-level expectations of guest engagement, appearance, professionalism, and efficiency.  

Monitor performance: response times, accuracy, guest feedback, no-show/cancellation rates, covers per seating. Use metrics to guide improvements. 

Foster a culture of attention to detail, consistency, and “above and beyond” service — not just meeting baseline needs, but creating memorable guest moments.  

Work closely with restaurant managers, culinary leadership, front-desk/concierge, and guest services to ensure seamless guest flow, transfers, and special requests. 

Participate in pre-shift and daily operations briefings to update on expected covers, VIP or priority guests, special requests, and seating challenges. 

Coordinate with marketing, sales, events, or private dining to manage group dining, special events, and promotional seatings. 

Ensure cross-communication is clear, timely, and consistent to support a cohesive guest experience across the hotel. 

Produce regular reports on reservation trends, guest preferences, cancellation/no-show rates, average lead time to booking, seating efficiency, and guest satisfaction metrics. 

Use data to forecast demand, recommend staffing levels, adjust seating/flow strategy, and suggest promotional or operational improvements. 

Maintain awareness of luxury hospitality benchmarks, including Forbes standards, and drive continuous service improvement to align with or exceed those benchmarks.  

Ensure that all guest interactions, from reservation to seating to service completion, meet or exceed the hotel's standards of professionalism, presentation, and warmth consistent with luxury service. 

Monitor guest feedback and service recovery efforts; ensure issues are handled swiftly, discreetly, and courteously. 

Stay current on industry best practices, service trends, and Forbes/T.G.A.H. brand expectations; implement service enhancements accordingly. 

Ensure that appearances (team uniforms, grooming), communication style, and guest handling are consistent, polished, and reflect the property’s luxury image. 

At least 1+ year experience in reservations, hospitality, or guest relations required; leadership or supervisory experience strongly preferred. 

Expert knowledge of reservation systems and database management. 

Exceptional communication, organization, and attention to detail. 

Strong leadership presence with the ability to coach, motivate, and inspire a team. 

Proven ability to multitask and perform under pressure in a fast-paced luxury environment. 

Passion for curating extraordinary guest experiences. 

Professionalism and poise consistent with luxury brand standards. 

Competitive rates  

Benefits available when you work 25 hours per week-including medical, dental, vision and more 

Paid time off 

Be a part of a luxury property recognized for its exceptional service and unique guest experiences. 

Work with a dedicated team committed to redefining hospitality in Phoenix. 

Opportunities for career growth within an expanding, forward-thinking hospitality brand. 

Manage all reservation channels (phone, email, online, in-house), making sure the process is seamless, accurate, and responsive to guest needs. 

Ensure confirmations, amendments, cancellations, dietary or seating requests, and special-occasion preferences are recorded, communicated and executed. 

Monitor and manage table allocations, wait-lists, and flow of covers to maximize guest comfort and operational efficiency. 

Maintain proactive and personalized service: anticipate guest needs (such as dietary accommodations, special occasions, seating preferences), and tailor interactions instead of reacting to requests. This aligns with luxury “anticipatory service” expectations. 

Ensure reservations department addresses guests by name (if known and appropriate), in a manner consistent with guest preferences, contributing to a sense of recognition and personalization.  

Adhere to timeliness standards: e.g. answering phones, putting guests on hold 

Maintain high standards of courtesy, articulation, and demeanor: staff must avoid slang, remain calm, polite, gracious, and attentive at all times. 

Coach and mentor the reservations staff in luxury-service protocols, including anticipatory service, personalization, and etiquette. 

Develop standard operating procedures (SOPs), training materials, and refresher programs that incorporate Forbes-level expectations of guest engagement, appearance, professionalism, and efficiency.  

Monitor performance: response times, accuracy, guest feedback, no-show/cancellation rates, covers per seating. Use metrics to guide improvements. 

Foster a culture of attention to detail, consistency, and “above and beyond” service — not just meeting baseline needs, but creating memorable guest moments.  

Work closely with restaurant managers, culinary leadership, front-desk/concierge, and guest services to ensure seamless guest flow, transfers, and special requests. 

Participate in pre-shift and daily operations briefings to update on expected covers, VIP or priority guests, special requests, and seating challenges. 

Coordinate with marketing, sales, events, or private dining to manage group dining, special events, and promotional seatings. 

Ensure cross-communication is clear, timely, and consistent to support a cohesive guest experience across the hotel. 

Produce regular reports on reservation trends, guest preferences, cancellation/no-show rates, average lead time to booking, seating efficiency, and guest satisfaction metrics. 

Use data to forecast demand, recommend staffing levels, adjust seating/flow strategy, and suggest promotional or operational improvements. 

Maintain awareness of luxury hospitality benchmarks, including Forbes standards, and drive continuous service improvement to align with or exceed those benchmarks.  

Ensure that all guest interactions, from reservation to seating to service completion, meet or exceed the hotel's standards of professionalism, presentation, and warmth consistent with luxury service. 

Monitor guest feedback and service recovery efforts; ensure issues are handled swiftly, discreetly, and courteously. 

Stay current on industry best practices, service trends, and Forbes/T.G.A.H. brand expectations; implement service enhancements accordingly. 

Ensure that appearances (team uniforms, grooming), communication style, and guest handling are consistent, polished, and reflect the property’s luxury image. 

At least 1+ year experience in reservations, hospitality, or guest relations required; leadership or supervisory experience strongly preferred. 

Expert knowledge of reservation systems and database management. 

Exceptional communication, organization, and attention to detail. 

Strong leadership presence with the ability to coach, motivate, and inspire a team. 

Proven ability to multitask and perform under pressure in a fast-paced luxury environment. 

Passion for curating extraordinary guest experiences. 

Professionalism and poise consistent with luxury brand standards.