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In Room Dining Server- AM
The Global Ambassador Hotel
In Room Dining Server- AM
The Global Ambassador Hotel
Full Time
2
Years
Experience
$17 / Hour
In Room Dining Server- AM
The Global Ambassador Hotel
Full Time
2
Years
Experience
$17 / Hour
Skills
Fine Dining Experience
Fast-Paced Experience
In Room Dining
Description
Why The Global Ambassador
Competitive wages
Benefits available when you work 25 hours per week including medical, dental, vision and more
Paid time off when you work an average of 32 hours per week
Fun, fast-paced kitchen environment
Opportunity to grow your culinary career
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant innovator, Sam Fox. You can now be a part of The Global Ambassador, a 141-room, Michelin Star hotel, complete with five uniquely inspired dining experiences, an exclusive member's club, and a bespoke fitness and wellness center. From the relaxed café and bistro and signature dining experience to the luxurious spa level, our guests, locals and members will be treated to a genuine and unrivaled collection of experiences. Join us in the journey of redefining luxury hospitality at a timeless destination.
What You'll Do
Set tables, trays according to type of food ordered and the TGA service standards.
Performs opening and closing procedures established for the department.
Accurate records, pre-checks and pick-up all food and beverage orders.
Check-in with guests to ensure satisfaction with each food course and/or beverages.
Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
Serves guests their food and beverage in a prompt, courteous manner as per the standard sequence of service.
Present physical and accurate check to guest and complete the payment process.
To be able to immediately monitor guest comments and pass them on to your manager and be pro- active in solving problems whenever possible.
To have a full knowledge of the food & beverage items & their specifications, menu prices, recipe and style of service etc.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
Check with the guest regarding the satisfaction of the meal.
Report guest complaints immediately to the supervisors and ensure follow up is performed with the guest.
Complete closing duties, including restocking items, turning off lights, etc.
Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
Report cleanliness and maintenance issues to the immediate supervisor.
Assist in carrying out scheduled inventories of products and operating equipment.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Ensure proper appearance and grooming while on duty.
Ensure you have minimum waste and breakage.
Ensure communication between Kitchen, Order taker and service team members.
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or handheld devices, Inventory software etc.
To ensure a very good relationship between the Operations floor, the FOH and BOH
Assist in carrying out scheduled inventories of products and operating equipment.
Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors.
Qualifications
At least 2+ years of previous in room dining serving experience.
Should have excellent communication skills.
Be courteous, professional and provide efficient service.
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Must have a great personality, desire to serve guests, and enjoy working as part of a team
Must have the ability to accurately input information on paper or computerized system
Must be able to work in a standing position for long periods of time (up to 8 hours)
Must be able to safely lift up to 25 pounds
Must maintain a neat, clean and well-groomed appearance per TGA standards
Must follow safety procedures closely
Must be able to work on holidays and/or weekends
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
Why The Global Ambassador
Competitive wages
Benefits available when you work 25 hours per week including medical, dental, vision and more
Paid time off when you work an average of 32 hours per week
Fun, fast-paced kitchen environment
Opportunity to grow your culinary career
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is the newest addition to Author & Edit, a growing collection of hospitality experiences by restaurant innovator, Sam Fox. You can now be a part of The Global Ambassador, a 141-room, Michelin Star hotel, complete with five uniquely inspired dining experiences, an exclusive member's club, and a bespoke fitness and wellness center. From the relaxed café and bistro and signature dining experience to the luxurious spa level, our guests, locals and members will be treated to a genuine and unrivaled collection of experiences. Join us in the journey of redefining luxury hospitality at a timeless destination.
What You'll Do
Set tables, trays according to type of food ordered and the TGA service standards.
Performs opening and closing procedures established for the department.
Accurate records, pre-checks and pick-up all food and beverage orders.
Check-in with guests to ensure satisfaction with each food course and/or beverages.
Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor.
Serves guests their food and beverage in a prompt, courteous manner as per the standard sequence of service.
Present physical and accurate check to guest and complete the payment process.
To be able to immediately monitor guest comments and pass them on to your manager and be pro- active in solving problems whenever possible.
To have a full knowledge of the food & beverage items & their specifications, menu prices, recipe and style of service etc.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
Check with the guest regarding the satisfaction of the meal.
Report guest complaints immediately to the supervisors and ensure follow up is performed with the guest.
Complete closing duties, including restocking items, turning off lights, etc.
Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
Report cleanliness and maintenance issues to the immediate supervisor.
Assist in carrying out scheduled inventories of products and operating equipment.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Ensure proper appearance and grooming while on duty.
Ensure you have minimum waste and breakage.
Ensure communication between Kitchen, Order taker and service team members.
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or handheld devices, Inventory software etc.
To ensure a very good relationship between the Operations floor, the FOH and BOH
Assist in carrying out scheduled inventories of products and operating equipment.
Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors.
Qualifications
At least 2+ years of previous in room dining serving experience.
Should have excellent communication skills.
Be courteous, professional and provide efficient service.
Must be able to speak, read, write and understand the primary language(s) used in the workplace
Must have a great personality, desire to serve guests, and enjoy working as part of a team
Must have the ability to accurately input information on paper or computerized system
Must be able to work in a standing position for long periods of time (up to 8 hours)
Must be able to safely lift up to 25 pounds
Must maintain a neat, clean and well-groomed appearance per TGA standards
Must follow safety procedures closely
Must be able to work on holidays and/or weekends
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
We use eVerify to confirm U.S. Employment eligibility.
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In Room Dining Server- AM
Full Time
2
Years
Experience
$17 / Hour
Skills
Fine Dining Experience
Fast-Paced Experience
In Room Dining
4360 E Camelback Rd, Phoenix, Arizona 85018, United States