What You’ll Do

Guest Arrival & Departure

·        Greet guests warmly at the entrance and provide a genuine, personalized welcome.

·        Assist guests with luggage handling, including tagging, delivery to rooms, and secure storage.

·        Escort guests to their rooms, explaining hotel features, services, and amenities.

·        Coordinate transportation arrangements, including valet, taxis, ride services, and private transfers.

·        Provide a fond farewell by offering prompt assistance with luggage and departure needs.

Guest Service Excellence

·        Anticipate guest needs proactively and provide intuitive assistance in line with Forbes Five-Star standards.

·        Maintain clear knowledge of hotel outlets, room types, promotions, and local attractions.

·        Offer tailored recommendations for dining, entertainment, and activities.

·        Respond promptly and professionally to guest inquiries or concerns.

Operational Responsibilities

·        Maintain the cleanliness and organization of the lobby, and luggage areas.

·        Record and track all luggage deliveries, pickups, and storage using hotel protocols.

·        Assist with concierge duties when necessary.

·        Support security efforts by monitoring traffic flow, guest activity, and unattended items.

·        Collaborate closely with Front Office, Concierge, Valet, and Housekeeping teams to ensure flawless guest experiences.

Qualifications

·        Previous luxury hospitality experience preferred; Forbes or AAA Five-Diamond experience is a plus.

·        Valid driver's license and clean driving record

·        Strong customer service orientation

·        Responsible and safety-focused

·        Ability to work flexible shifts including weekends, nights and holidays

·        Professional demeanor and uniform

·        Ability to lift, carry, and move heavy luggage safely and efficiently.

·        Ability to tolerate moderate amounts of walking

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required. 

What You’ll Do

Guest Arrival & Departure

·        Greet guests warmly at the entrance and provide a genuine, personalized welcome.

·        Assist guests with luggage handling, including tagging, delivery to rooms, and secure storage.

·        Escort guests to their rooms, explaining hotel features, services, and amenities.

·        Coordinate transportation arrangements, including valet, taxis, ride services, and private transfers.

·        Provide a fond farewell by offering prompt assistance with luggage and departure needs.

Guest Service Excellence

·        Anticipate guest needs proactively and provide intuitive assistance in line with Forbes Five-Star standards.

·        Maintain clear knowledge of hotel outlets, room types, promotions, and local attractions.

·        Offer tailored recommendations for dining, entertainment, and activities.

·        Respond promptly and professionally to guest inquiries or concerns.

Operational Responsibilities

·        Maintain the cleanliness and organization of the lobby, and luggage areas.

·        Record and track all luggage deliveries, pickups, and storage using hotel protocols.

·        Assist with concierge duties when necessary.

·        Support security efforts by monitoring traffic flow, guest activity, and unattended items.

·        Collaborate closely with Front Office, Concierge, Valet, and Housekeeping teams to ensure flawless guest experiences.

Qualifications

·        Previous luxury hospitality experience preferred; Forbes or AAA Five-Diamond experience is a plus.

·        Valid driver's license and clean driving record

·        Strong customer service orientation

·        Responsible and safety-focused

·        Ability to work flexible shifts including weekends, nights and holidays

·        Professional demeanor and uniform

·        Ability to lift, carry, and move heavy luggage safely and efficiently.

·        Ability to tolerate moderate amounts of walking

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.