Competitive compensation  

Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more 

Paid time off eligibility for those working 32+ hours per week 

A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives  

Provide administrative support to Group Sales Managers related to group bookings and client communication 

Coordinate and assist with site tours and property visits for prospective group clients 

Prepare and update entertainment group riders, group resumes, and operational documentation 

Assist with reservation updates and rooming list adjustments for group bookings 

Support communication for corporate accounts and entertainment groups while on property, including assisting with text or WhatsApp requests as needed 

Monitor and respond to client emails and calls when Sales Managers are traveling or out of office 

Manage the incoming sales phone line, serving as the first point of contact for new inquiries 

Act as the team’s lead catcher, building, qualifying, and assigning new leads to the appropriate Sales Manager 

Assist with follow-up communication after sales calls, trade shows, and client meetings 

Coordinate amenity requests and welcome arrangements for consortia and luxury travel advisor bookings 

Execute last-minute amenities for VIP leisure guests and consortia clients 

Prepare and manage daily welcome notes and amenities for American Express Fine Hotels & Resorts (FHR) and Centurion guests 

Maintain and restock consortia welcome letters and guest collateral to ensure readiness for arrivals 

Support reservation updates and changes for luxury travel advisor bookings 

Build and maintain a database of travel agencies and advisors from trade shows, sales missions, and industry events 

Assist with email campaigns, promotional flyers, and marketing materials for consortia platforms 

Ensure partner platforms remain current by rotating offers, packages, and promotions on a quarterly basis 

Review Agency360 reports and support targeted outreach to travel advisors and agencies not currently producing business 

Actively solicit and manage small group business opportunities through prospecting, networking, and lead follow-up; respond to RFPs, develop proposals, and negotiate contracts to close business 

Assist with preparation of monthly production reports and sales performance tracking 

Maintain accurate records of travel advisor engagement, outreach activity, and production data 

Support the sales team with data organization, reporting, and internal documentation 

Conduct quarterly reviews of top clients, including production analysis and opportunity identification 

Assist with weekly strategy report updates, ensuring accuracy of pacing, priorities, and key initiatives 

Prepare correspondence, reports, and presentations using Microsoft Office 

Maintain departmental files, calendars, and internal documentation 

Coordinate communication between Sales, Reservations, Front Office, and Guest Experience teams 

Support departmental initiatives, sales projects, and additional operational tasks as needed 

Strong organizational and multitasking skills 

Excellent written and verbal communication abilities 

High attention to detail with the ability to manage multiple priorities 

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) 

Ability to thrive in a fast-paced, luxury hospitality environment 

Previous administrative experience in hotel and resort sales, reservations, or luxury travel 

Experience with TripleSeat, Cvent, Opera, or similar hospitality systems 

Familiarity with luxury travel advisor networks, consortia programs, and agency relationships 

Familiarity with Group market and third-party sourcing companies 

Competitive compensation  

Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more 

Paid time off eligibility for those working 32+ hours per week 

A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives  

Provide administrative support to Group Sales Managers related to group bookings and client communication 

Coordinate and assist with site tours and property visits for prospective group clients 

Prepare and update entertainment group riders, group resumes, and operational documentation 

Assist with reservation updates and rooming list adjustments for group bookings 

Support communication for corporate accounts and entertainment groups while on property, including assisting with text or WhatsApp requests as needed 

Monitor and respond to client emails and calls when Sales Managers are traveling or out of office 

Manage the incoming sales phone line, serving as the first point of contact for new inquiries 

Act as the team’s lead catcher, building, qualifying, and assigning new leads to the appropriate Sales Manager 

Assist with follow-up communication after sales calls, trade shows, and client meetings 

Coordinate amenity requests and welcome arrangements for consortia and luxury travel advisor bookings 

Execute last-minute amenities for VIP leisure guests and consortia clients 

Prepare and manage daily welcome notes and amenities for American Express Fine Hotels & Resorts (FHR) and Centurion guests 

Maintain and restock consortia welcome letters and guest collateral to ensure readiness for arrivals 

Support reservation updates and changes for luxury travel advisor bookings 

Build and maintain a database of travel agencies and advisors from trade shows, sales missions, and industry events 

Assist with email campaigns, promotional flyers, and marketing materials for consortia platforms 

Ensure partner platforms remain current by rotating offers, packages, and promotions on a quarterly basis 

Review Agency360 reports and support targeted outreach to travel advisors and agencies not currently producing business 

Actively solicit and manage small group business opportunities through prospecting, networking, and lead follow-up; respond to RFPs, develop proposals, and negotiate contracts to close business 

Assist with preparation of monthly production reports and sales performance tracking 

Maintain accurate records of travel advisor engagement, outreach activity, and production data 

Support the sales team with data organization, reporting, and internal documentation 

Conduct quarterly reviews of top clients, including production analysis and opportunity identification 

Assist with weekly strategy report updates, ensuring accuracy of pacing, priorities, and key initiatives 

Prepare correspondence, reports, and presentations using Microsoft Office 

Maintain departmental files, calendars, and internal documentation 

Coordinate communication between Sales, Reservations, Front Office, and Guest Experience teams 

Support departmental initiatives, sales projects, and additional operational tasks as needed 

Strong organizational and multitasking skills 

Excellent written and verbal communication abilities 

High attention to detail with the ability to manage multiple priorities 

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) 

Ability to thrive in a fast-paced, luxury hospitality environment 

Previous administrative experience in hotel and resort sales, reservations, or luxury travel 

Experience with TripleSeat, Cvent, Opera, or similar hospitality systems 

Familiarity with luxury travel advisor networks, consortia programs, and agency relationships 

Familiarity with Group market and third-party sourcing companies