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Group Rooms Reservation Specialist
The Global Ambassador Hotel
Group Rooms Reservation Specialist
The Global Ambassador Hotel
Full Time
2
Years
Experience
$25 / Hour
Group Rooms Reservation Specialist
The Global Ambassador Hotel
Full Time
2
Years
Experience
$25 / Hour
Skills
Forbes Five Star
Opera
Triple Seat
Delphi
Attention to Detail
Reservations
Description
The Group Rooms Reservation Specialist is responsible for managing all group room block activity with precision, efficiency, and a luxury guest service mindset. This role serves as a key liaison between Sales, Event Planning, and Reservations, ensuring seamless execution of contracted group business while upholding Forbes Five-Star service standards.
Why The Global Ambassador
Competitive compensation
Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
Paid time off eligibility for those working 32+ hours per week
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You’ll Do
Manage group room blocks from contract turnover through group departure
Accurately build, maintain, and audit group blocks in the PMS/CRS
Coordinate rooming lists, reservations, and special requests for group guests
Monitor pickup, cut-off dates, and inventory to optimize occupancy and revenue
Communicate regularly with Sales and Event teams regarding group status and changes
Assist with guestroom and billing information on group resumes
Ensure all reservations reflect correct rates, packages, billing instructions, and VIP designations
Process rooming lists, revisions, and cancellations with a high level of detail and timeliness
Coordinate with event service and sales managers to ensure all client requests and changes are implemented in timely manner
Accommodate room changes expediently
Assist with guestroom and billing information on group resumes
Qualifications
At least 2–3 years of experience in luxury hospitality, group reservations, or sales coordination
Experience in a Forbes Five-Star or AAA Five Diamond environment preferred
Proficiency in property management and sales systems (Opera, Delphi, Triple Seat or similar)
Exceptional organizational skills and meticulous attention to detail
Strong communication and interpersonal abilities with a polished, professional demeanor
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
The Group Rooms Reservation Specialist is responsible for managing all group room block activity with precision, efficiency, and a luxury guest service mindset. This role serves as a key liaison between Sales, Event Planning, and Reservations, ensuring seamless execution of contracted group business while upholding Forbes Five-Star service standards.
Why The Global Ambassador
Competitive compensation
Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
Paid time off eligibility for those working 32+ hours per week
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You’ll Do
Manage group room blocks from contract turnover through group departure
Accurately build, maintain, and audit group blocks in the PMS/CRS
Coordinate rooming lists, reservations, and special requests for group guests
Monitor pickup, cut-off dates, and inventory to optimize occupancy and revenue
Communicate regularly with Sales and Event teams regarding group status and changes
Assist with guestroom and billing information on group resumes
Ensure all reservations reflect correct rates, packages, billing instructions, and VIP designations
Process rooming lists, revisions, and cancellations with a high level of detail and timeliness
Coordinate with event service and sales managers to ensure all client requests and changes are implemented in timely manner
Accommodate room changes expediently
Assist with guestroom and billing information on group resumes
Qualifications
At least 2–3 years of experience in luxury hospitality, group reservations, or sales coordination
Experience in a Forbes Five-Star or AAA Five Diamond environment preferred
Proficiency in property management and sales systems (Opera, Delphi, Triple Seat or similar)
Exceptional organizational skills and meticulous attention to detail
Strong communication and interpersonal abilities with a polished, professional demeanor
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
We use eVerify to confirm U.S. Employment eligibility.
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Group Rooms Reservation Specialist
Full Time
2
Years
Experience
$25 / Hour
Skills
Forbes Five Star
Opera
Triple Seat
Delphi
Attention to Detail
Reservations
4360 E Camelback Rd, Phoenix, Arizona 85018, United States