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Front Desk Agent
The Global Ambassador Hotel
Front Desk Agent
The Global Ambassador Hotel
Full Time
1
Year
Experience
$21.5 / Hour
Front Desk Agent
The Global Ambassador Hotel
Full Time
1
Year
Experience
$21.5 / Hour
Skills
Fast-Paced Experience
Guest Service
Forbes
Front Desk Agent
Description
Why The Global Ambassador
Competitive compensation
Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
Paid time off eligibility for those working 32+ hours per week
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You’ll Do
As a Front Desk Agent, you make the first and last impression of the guest experience, setting the tone for every stay. This role requires attention to detail, professionalism, and a genuine commitment to delivering service that meets Forbes Five Star standards.
Learn, train-on, and develop a thorough understanding of Forbes Five-Star Service Standards
Serve as a key contributor to exceptional guest experiences by delivering warm, attentive, and personalized service
Welcome guests upon arrival and provide support throughout their stay, ensuring comfort and satisfaction
Manage check-in and check-out processes accurately while maintaining up-to-date guest information
Monitor occupancy levels and proactively recommend room upgrades when appropriate
Assist guests with transportation arrangements, restaurant reservations, and on-or off-site activities
Offer thoughtful, personalized recommendations based on guest interests and preferences
Handle multiple tasks efficiently while maintaining a high standard of customer service
Communicate clearly and professionally with guests, resolving concerns promptly to ensure satisfaction
Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind
Maintain a positive and professional demeanor
Qualifications
Minimum of 1 year of front desk or guest service experience preferred
High school diploma or equivalent required
Excellent verbal communication skills with a strong customer service focus
Basic computer proficiency, including familiarity with hotel or reservation software
Ability to work flexible schedules, including overnights, weekends, and holidays
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
Why The Global Ambassador
Competitive compensation
Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
Paid time off eligibility for those working 32+ hours per week
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
What You’ll Do
As a Front Desk Agent, you make the first and last impression of the guest experience, setting the tone for every stay. This role requires attention to detail, professionalism, and a genuine commitment to delivering service that meets Forbes Five Star standards.
Learn, train-on, and develop a thorough understanding of Forbes Five-Star Service Standards
Serve as a key contributor to exceptional guest experiences by delivering warm, attentive, and personalized service
Welcome guests upon arrival and provide support throughout their stay, ensuring comfort and satisfaction
Manage check-in and check-out processes accurately while maintaining up-to-date guest information
Monitor occupancy levels and proactively recommend room upgrades when appropriate
Assist guests with transportation arrangements, restaurant reservations, and on-or off-site activities
Offer thoughtful, personalized recommendations based on guest interests and preferences
Handle multiple tasks efficiently while maintaining a high standard of customer service
Communicate clearly and professionally with guests, resolving concerns promptly to ensure satisfaction
Comfortable with candid & open direction and ability to act upon feedback, while keeping guest and employee experience top of mind
Maintain a positive and professional demeanor
Qualifications
Minimum of 1 year of front desk or guest service experience preferred
High school diploma or equivalent required
Excellent verbal communication skills with a strong customer service focus
Basic computer proficiency, including familiarity with hotel or reservation software
Ability to work flexible schedules, including overnights, weekends, and holidays
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
We use eVerify to confirm U.S. Employment eligibility.
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Front Desk Agent
Full Time
1
Year
Experience
$21.5 / Hour
Skills
Fast-Paced Experience
Guest Service
Forbes
Front Desk Agent
4360 E Camelback Rd, Phoenix, Arizona 85018, United States