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Membership Coordinator
The Global Ambassador Hotel
Membership Coordinator
The Global Ambassador Hotel
Full Time
1
Year
Experience
$24 - $26 / Hour
Membership Coordinator
The Global Ambassador Hotel
Full Time
1
Year
Experience
$24 - $26 / Hour
Skills
Time Management
MS Suite
Interpersonal Communication
Organizational Skills
Description
Why The Global Ambassador
Competitive compensation
Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
Paid time off eligibility for those working 32+ hours per week
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
The Membership Coordinator is responsible for supporting the Membership Team with all member initiatives. This role involves assisting in servicing members, retaining existing ones, and supporting initiatives to enhance the overall member experience.
What You’ll Do
Respond to all member text messages
Greet members at The Grill front desk
Direct members and assist with entry to The Grill during high traffic times
Support private events as directed by membership team
Check the membership email inbox daily and respond appropriately to all inquiries
Maintain member feedback log
Assist in maintaining membership databases, ensuring accurate and up-to-date records
Respond promptly to member inquiries and feedback
Generate reports on membership trends, demographics, and engagement
Provide exceptional customer service to club members
Relay member concerns to Membership Manager and ensure a positive member experience
Assist Membership Manager in sending member statements and working to remedy any statement issues
Manage outreach initiatives like birthdays and anniversaries
Highlight and promote the various benefits and amenities available to club members
Analyze membership data to identify trends and areas for improvement
Administer the organization of all member files
Assist with new members, welcome gifts, and ordering
Track inventories for new member welcome gifts
Welcome guests at the membership front desk
Assist with general administrative duties
Perform additional duties as required by your manager
Assist with management of Club's app and member portal
Ability to work flexible schedules
Qualifications
Bachelor's degree in Business, Marketing, or a related field
Proven experience in membership management or a related role in hospitality
Strong communication, interpersonal, and networking skills
Excellent communication and writing skills
Strong organizational and multitasking abilities
Proficiency with MS Office
Refined verbal and written communication skills
Highly proficient in computer knowledge with an ability to quickly learn new technologies
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
Why The Global Ambassador
Competitive compensation
Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
Paid time off eligibility for those working 32+ hours per week
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
The Membership Coordinator is responsible for supporting the Membership Team with all member initiatives. This role involves assisting in servicing members, retaining existing ones, and supporting initiatives to enhance the overall member experience.
What You’ll Do
Respond to all member text messages
Greet members at The Grill front desk
Direct members and assist with entry to The Grill during high traffic times
Support private events as directed by membership team
Check the membership email inbox daily and respond appropriately to all inquiries
Maintain member feedback log
Assist in maintaining membership databases, ensuring accurate and up-to-date records
Respond promptly to member inquiries and feedback
Generate reports on membership trends, demographics, and engagement
Provide exceptional customer service to club members
Relay member concerns to Membership Manager and ensure a positive member experience
Assist Membership Manager in sending member statements and working to remedy any statement issues
Manage outreach initiatives like birthdays and anniversaries
Highlight and promote the various benefits and amenities available to club members
Analyze membership data to identify trends and areas for improvement
Administer the organization of all member files
Assist with new members, welcome gifts, and ordering
Track inventories for new member welcome gifts
Welcome guests at the membership front desk
Assist with general administrative duties
Perform additional duties as required by your manager
Assist with management of Club's app and member portal
Ability to work flexible schedules
Qualifications
Bachelor's degree in Business, Marketing, or a related field
Proven experience in membership management or a related role in hospitality
Strong communication, interpersonal, and networking skills
Excellent communication and writing skills
Strong organizational and multitasking abilities
Proficiency with MS Office
Refined verbal and written communication skills
Highly proficient in computer knowledge with an ability to quickly learn new technologies
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
We use eVerify to confirm U.S. Employment eligibility.
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Membership Coordinator
Full Time
1
Year
Experience
$24 - $26 / Hour
Skills
Time Management
MS Suite
Interpersonal Communication
Organizational Skills
4360 E Camelback Rd, Phoenix, Arizona 85018, United States