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Restaurant & Wellness Reservations Coordinator
The Global Ambassador Hotel
Restaurant & Wellness Reservations Coordinator
The Global Ambassador Hotel
Full Time
1
Year
Experience
$23 / Hour
Restaurant & Wellness Reservations Coordinator
The Global Ambassador Hotel
Full Time
1
Year
Experience
$23 / Hour
Skills
OpenTable Experience
Fine Dining
Luxury Hotel
Attention to Detail
Opera Cloud
Description
Why The Global Ambassador
Competitive compensation
Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
Paid time off eligibility for those working 32+ hours per week
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
As a Reservations Agent at a Forbes Five-Star property, you are often the first point of contact for our guests and play a critical role in shaping their initial impression. This role requires a highly polished communicator who can seamlessly manage both transient room reservations and food & beverage bookings.
What You’ll Do
Handle inbound calls, emails, and online inquiries for transient room reservations (leisure, consortia, and business travel) & restaurant and special event dining reservations
Process all reservations requests, changes, and cancellations received by phone or email
Demonstrate expert knowledge of room types, rates, packages, and availability/restaurant concepts, menus, hours, and special events/general hotel facilities and offerings
Proactively personalize each reservation by identifying guest preferences and special occasions and recommending enhancements (e.g., suite upgrades, dining experiences, celebrations)
Accurately input and manage reservations in PMS and F&B systems
Manage seating charts and availability for all restaurant outlets
Coordinate with Front Office, Concierge, and Restaurant teams to ensure seamless execution of guest requests
Maintain detailed and accurate guest profiles and notes
Identify and flag potential VIPs, repeat guests, and special occasion guests
Uphold Forbes Five-Star standards on every call and email interaction
Maximize revenue opportunities through upselling and strategic selling techniques
Adhere to all service standards, call quality expectations, and response time benchmarks
Qualifications
Open availability between 9am-8pm and can work Sundays**
Previous experience in a luxury hotel, resort, or fine dining reservations environment preferred
Strong verbal and written communication skills with a professional, polished tone
Excellent phone presence and customer service skills
Proven ability to multitask in a fast-paced, high-touch service environment
Experience with hotel PMS (e.g., Opera Cloud) and restaurant reservation platforms (e.g., OpenTable, SevenRooms) preferred
Strong attention to detail and organizational skills
Passion for delivering above-and-beyond service to guests
Ability to anticipate guest needs and deliver personalized recommendations
Flexible schedule, including evenings, weekends, and holidays
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
Why The Global Ambassador
Competitive compensation
Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more
Paid time off eligibility for those working 32+ hours per week
A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives
Who We Are
Hospitality refined for a global mindset.
The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.
Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.
As a Reservations Agent at a Forbes Five-Star property, you are often the first point of contact for our guests and play a critical role in shaping their initial impression. This role requires a highly polished communicator who can seamlessly manage both transient room reservations and food & beverage bookings.
What You’ll Do
Handle inbound calls, emails, and online inquiries for transient room reservations (leisure, consortia, and business travel) & restaurant and special event dining reservations
Process all reservations requests, changes, and cancellations received by phone or email
Demonstrate expert knowledge of room types, rates, packages, and availability/restaurant concepts, menus, hours, and special events/general hotel facilities and offerings
Proactively personalize each reservation by identifying guest preferences and special occasions and recommending enhancements (e.g., suite upgrades, dining experiences, celebrations)
Accurately input and manage reservations in PMS and F&B systems
Manage seating charts and availability for all restaurant outlets
Coordinate with Front Office, Concierge, and Restaurant teams to ensure seamless execution of guest requests
Maintain detailed and accurate guest profiles and notes
Identify and flag potential VIPs, repeat guests, and special occasion guests
Uphold Forbes Five-Star standards on every call and email interaction
Maximize revenue opportunities through upselling and strategic selling techniques
Adhere to all service standards, call quality expectations, and response time benchmarks
Qualifications
Open availability between 9am-8pm and can work Sundays**
Previous experience in a luxury hotel, resort, or fine dining reservations environment preferred
Strong verbal and written communication skills with a professional, polished tone
Excellent phone presence and customer service skills
Proven ability to multitask in a fast-paced, high-touch service environment
Experience with hotel PMS (e.g., Opera Cloud) and restaurant reservation platforms (e.g., OpenTable, SevenRooms) preferred
Strong attention to detail and organizational skills
Passion for delivering above-and-beyond service to guests
Ability to anticipate guest needs and deliver personalized recommendations
Flexible schedule, including evenings, weekends, and holidays
The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.
We use eVerify to confirm U.S. Employment eligibility.
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Restaurant & Wellness Reservations Coordinator
Full Time
1
Year
Experience
$23 / Hour
Skills
OpenTable Experience
Fine Dining
Luxury Hotel
Attention to Detail
Opera Cloud
4360 E Camelback Rd, Phoenix, Arizona 85018, United States