Why The Global Ambassador  

• Competitive rates  

• Benefits available when you work 25 hours per week-including medical, dental, vision and more 

• Retirement savings program (with company match) 

• Paid time off 

• Be a part of a luxury property recognized for its exceptional service and unique guest experiences. 

• Work with a dedicated team committed to redefining hospitality in Phoenix. 

• Opportunities for career growth within an expanding, forward-thinking hospitality brand. 

Who We Are 

Hospitality refined for a global mindset.   

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination. 

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.  

What You’ll Do 

The Reservations Sales Manager leads the hotel’s centralized guest service and communications center, serving as the primary point of contact for guests. This role oversees reservations, guest requests, and PBX operations, ensuring seamless service delivery and exceptional guest experiences. The manager develops and leads a team of Reservations Sales Agents, upholds Forbes-level service standards, and drives operational excellence through strong cross-department collab2oration. 

• Lead, recruit, train, coach, and develop a high-performing team of Reservations Sales Agents, fostering a culture of service excellence, accountability, teamwork, and guest engagement. 

• Oversee all guest communications, reservations, and service requests, ensuring prompt, personalized, and seamless service that reflects the hotel's luxury standards and brand values. 

• Monitor service levels, response times, guest satisfaction metrics, and call quality standards; resolve escalated guest concerns and lead service recovery efforts. 

• Collaborate with Front Office, Spa, Food & Beverage, Housekeeping, Engineering, and other departments to coordinate guest services and operational priorities. 

• Drive revenue enhancement opportunities through upselling and cross-selling of hotel services, amenities, and experiences. 

• Develop, implement, and maintain departmental policies, procedures, and service standards to support operational consistency and excellence. 

• Analyze operational performance data, guest feedback, labor utilization, and productivity metrics to identify trends and continuous improvement opportunities. 

• Participate in hotel leadership meetings and contribute to strategic planning, operational initiatives, and overall business objectives. 

Who You Are 

• Minimum 3-5 years of leadership experience in luxury hospitality, guest services, call center operations, concierge services, or front office environments. 

• Proven experience managing teams in a fast-paced guest-facing environment. 

• Strong understanding of hotel operations and guest service standards. 

• Excellent communication, leadership, and problem-solving skills. 

• Experience with hotel property management systems, reservation platforms, and PBX systems. 

• Ability to manage multiple priorities while maintaining exceptional service standards. 

• Ability to work flexible schedules, including evenings, weekends, and holidays. 

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required. 

Why The Global Ambassador  

• Competitive rates  

• Benefits available when you work 25 hours per week-including medical, dental, vision and more 

• Retirement savings program (with company match) 

• Paid time off 

• Be a part of a luxury property recognized for its exceptional service and unique guest experiences. 

• Work with a dedicated team committed to redefining hospitality in Phoenix. 

• Opportunities for career growth within an expanding, forward-thinking hospitality brand. 

Who We Are 

Hospitality refined for a global mindset.   

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination. 

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire’s Best New Hotels in the World and Condé Nast Traveler’s Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.  

What You’ll Do 

The Reservations Sales Manager leads the hotel’s centralized guest service and communications center, serving as the primary point of contact for guests. This role oversees reservations, guest requests, and PBX operations, ensuring seamless service delivery and exceptional guest experiences. The manager develops and leads a team of Reservations Sales Agents, upholds Forbes-level service standards, and drives operational excellence through strong cross-department collab2oration. 

• Lead, recruit, train, coach, and develop a high-performing team of Reservations Sales Agents, fostering a culture of service excellence, accountability, teamwork, and guest engagement. 

• Oversee all guest communications, reservations, and service requests, ensuring prompt, personalized, and seamless service that reflects the hotel's luxury standards and brand values. 

• Monitor service levels, response times, guest satisfaction metrics, and call quality standards; resolve escalated guest concerns and lead service recovery efforts. 

• Collaborate with Front Office, Spa, Food & Beverage, Housekeeping, Engineering, and other departments to coordinate guest services and operational priorities. 

• Drive revenue enhancement opportunities through upselling and cross-selling of hotel services, amenities, and experiences. 

• Develop, implement, and maintain departmental policies, procedures, and service standards to support operational consistency and excellence. 

• Analyze operational performance data, guest feedback, labor utilization, and productivity metrics to identify trends and continuous improvement opportunities. 

• Participate in hotel leadership meetings and contribute to strategic planning, operational initiatives, and overall business objectives. 

Who You Are 

• Minimum 3-5 years of leadership experience in luxury hospitality, guest services, call center operations, concierge services, or front office environments. 

• Proven experience managing teams in a fast-paced guest-facing environment. 

• Strong understanding of hotel operations and guest service standards. 

• Excellent communication, leadership, and problem-solving skills. 

• Experience with hotel property management systems, reservation platforms, and PBX systems. 

• Ability to manage multiple priorities while maintaining exceptional service standards. 

• Ability to work flexible schedules, including evenings, weekends, and holidays. 

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.