Hiring – Special Events Captain
Hiring Immediately

What you’ll do:

• Responsible for inventory, storage and cleaning of equipment; in addition, cleanliness of the general special events storage area

• Attends weekly Events meetings

• Understands and can pull information from the event software Triple Seat

• Builds relationships with special event vendors (i.e. rentals, A/V, valet)

• Maintain a positive and professional approach with coworkers and guests

• Adhere to grooming and appearance standards consistently 

• Printing menus & EOs (Event Orders)

• Communicates and works with appropriate team members to ensure all BEO details are in place for upcoming events including purchase orders

• Prepare the room for dining room appropriately to match the EO 

• Reset the dining rooms to standard setup and/or upcoming events setup

• Maintain appearance and setup of all PDRs and report damages as they occur

• Meets with the team day-of and conducts line-up to review details of upcoming event

• On-site for all events and executes from start to finish

• Consistent check of food and beverage quality

• Responsible for making sure each event is rung up correctly according to the EO

• Professionally deals with situations and people while utilizing conflict resolution skills

• Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies 

• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions 

• Stay updated on current menu choices, specialties, and menu deviations, knowing if the kitchen staff is running out of any items, etc. 

• Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests 

• Keep kitchen staff informed by noting the timing of meal progression 

• Serve orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars 

• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs 

• Properly open and pour wine at the tableside

• Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons 

• Promptly address customer service issues and refer guests to management when necessary 

• Completes an event recap and submits to the Service Manager after each event is completed

• Displays awareness and compliance with security, safety, emergency and energy procedures.

• Plans the serving order and orchestrates its completion in a timely, quiet and courteous manner.

• Use judgment and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.

• Plan the work of others.

• Supervises wait staff. Trains all set up and wait staff. Ensures that servers are trained appropriately before executing events.

• Perform a variety of activities, changing activities frequently and sometimes without notice.

• Fill in for absent staff as needed 

Preferred Qualifications:

• Minimum of two years working at a fine dining establishment as a lead server or Captain

• Experience with food production for large catering or banquet functions

• Proficient in Microsoft Office

• TN TABC Certification

• Passion for food and cooking techniques

• Food and wine knowledge

• Ability to speak and read EO’s in English.

• Frequently lifts/carries up to 50 lbs.

• Strong oral and written communication skills

• Ability to work nights, weekends, and holidays

• Strong leadership qualities

• Ability to thrive in a fast-paced environment and multitask

• Attention to detail

• Able to work flexible, sometimes long hours

• Excellent customer service

The Twelve Thirty Club is an Equal Opportunity Employer. Proof of eligibility to work in the United States is required.

Hiring – Special Events Captain
Hiring Immediately

What you’ll do:

• Responsible for inventory, storage and cleaning of equipment; in addition, cleanliness of the general special events storage area

• Attends weekly Events meetings

• Understands and can pull information from the event software Triple Seat

• Builds relationships with special event vendors (i.e. rentals, A/V, valet)

• Maintain a positive and professional approach with coworkers and guests

• Adhere to grooming and appearance standards consistently 

• Printing menus & EOs (Event Orders)

• Communicates and works with appropriate team members to ensure all BEO details are in place for upcoming events including purchase orders

• Prepare the room for dining room appropriately to match the EO 

• Reset the dining rooms to standard setup and/or upcoming events setup

• Maintain appearance and setup of all PDRs and report damages as they occur

• Meets with the team day-of and conducts line-up to review details of upcoming event

• On-site for all events and executes from start to finish

• Consistent check of food and beverage quality

• Responsible for making sure each event is rung up correctly according to the EO

• Professionally deals with situations and people while utilizing conflict resolution skills

• Protect establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies 

• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions 

• Stay updated on current menu choices, specialties, and menu deviations, knowing if the kitchen staff is running out of any items, etc. 

• Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests 

• Keep kitchen staff informed by noting the timing of meal progression 

• Serve orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars 

• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs 

• Properly open and pour wine at the tableside

• Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons 

• Promptly address customer service issues and refer guests to management when necessary 

• Completes an event recap and submits to the Service Manager after each event is completed

• Displays awareness and compliance with security, safety, emergency and energy procedures.

• Plans the serving order and orchestrates its completion in a timely, quiet and courteous manner.

• Use judgment and reasoning to cope with emergencies such as sudden illness, accident, or interrupted service.

• Plan the work of others.

• Supervises wait staff. Trains all set up and wait staff. Ensures that servers are trained appropriately before executing events.

• Perform a variety of activities, changing activities frequently and sometimes without notice.

• Fill in for absent staff as needed 

Preferred Qualifications:

• Minimum of two years working at a fine dining establishment as a lead server or Captain

• Experience with food production for large catering or banquet functions

• Proficient in Microsoft Office

• TN TABC Certification

• Passion for food and cooking techniques

• Food and wine knowledge

• Ability to speak and read EO’s in English.

• Frequently lifts/carries up to 50 lbs.

• Strong oral and written communication skills

• Ability to work nights, weekends, and holidays

• Strong leadership qualities

• Ability to thrive in a fast-paced environment and multitask

• Attention to detail

• Able to work flexible, sometimes long hours

• Excellent customer service

The Twelve Thirty Club is an Equal Opportunity Employer. Proof of eligibility to work in the United States is required.