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Pubs with Rooms Manager
Alma
Pubs with Rooms Manager
Alma
Full Time
£34000 / Year
Pubs with Rooms Manager
Alma
Full Time
£34000 / Year
Skills
Experience in Customer Service
Passion for hospitality
Description
Pubs with Rooms Manager £34,000 per annum
Purpose of Role
To lead the overall operation of the pub with rooms, delivering excellent hospitality, driving profitability of both food & drink and overnight accommodation, whilst maintaining the distinctive Young’s brand values of individuality, guest-focus and quality.
Key Responsibilities
Operational Management
- Take responsibility for the day-to-day operation of the pub and its rooms, ensuring high standards of service, cleanliness, presentation and guest satisfaction.
- Manage the accommodation business: reservations, check-in/check-out processes, room maintenance, housekeeping standards, guest enquiries and complaints.
- Oversee F&B operation in the pub: food menus (in line with Young’s seasonal and British provenance philosophy) and drinks offering.
- Drive commercial performance: achieve sales, margin and occupancy targets (rooms) and food & drink revenue targets.
- Produce, monitor and manage budgets, P&L, cost control (labour, stock, utilities).
- Develop business plans and implement initiatives to grow occupancy, food covers, events and ancillary revenue (e.g., conferences, weddings, packages).
- Manage and maintain compliance: licensing, health & safety, fire, data protection, GDPR, accommodation regulations, food safety.
- Lead and manage the team: recruitment, induction, training, development, performance management and retention of staff across all departments (pub floor, kitchen, rooms, housekeeping).
- Promote a culture of exceptional guest experience: creating warm, caring hospitality, anticipating guest needs and responding to feedback.
- Be the “face” of the venue: engaging with guests, driving repeat business and building local partnerships/community presence.
- Work closely with Young’s Head Office functions (marketing, operations, training) to implement brand initiatives, campaigns and standards.
Requirements / Skills / Attributes
- Proven experience in a senior hospitality management role, ideally within a pub with rooms, hotel or upscale F&B environment.
- Strong commercial acumen: comfortable with P&L, budgeting, forecasting, driving revenue/margin improvement.
- Guest-centric mindset: passionate about hospitality, with a genuine commitment to delivering high standards.
- Leadership and people development skills: ability to lead, mentor, motivate teams, and drive culture change.
- Entrepreneurial mindset: ability to think creatively, take initiative, adapt, and drive business growth. (Young’s emphasises “individuality” and autonomy within framework).
- Strong organisational skills, attention to detail, ability to prioritise multiple demands.
- Knowledge of accommodation operations (front desk, reservations, housekeeping) and willingness to get hands-on.
- Food & drink operations experience: understanding of menu planning, beverage programme, service styles.
- Excellent communication skills (verbal and written) and presentation skills.
- A personal licence (or ability to obtain one) desirable.
- Willingness to work flexible hours including evenings, weekends and holidays.
Goals / Key Performance Indicators (KPIs)
- Rooms occupancy percentage and Average Daily Rate (ADR) growth.
- Food & drink sales growth and margin improvement.
- Guest satisfaction scores (e.g., reviews, feedback, internal quality audits).
- Employee engagement / turnover metrics.
- Compliance standards (health & safety, quality, licensing).
- Implementation of commercial initiatives (special offers, packages, events).
What We Offer
- Competitive salary and incentive scheme based on performance with bonus achievements
- Training & development opportunities via Young’s career pathway programmes.
- Staff benefits including discounts on food, drink and overnight stays in Young’s pubs with rooms.
- A vibrant, supportive culture where you are empowered to shape the business and make your mark.
Pubs with Rooms Manager £34,000 per annum
Purpose of Role
To lead the overall operation of the pub with rooms, delivering excellent hospitality, driving profitability of both food & drink and overnight accommodation, whilst maintaining the distinctive Young’s brand values of individuality, guest-focus and quality.
Key Responsibilities
Operational Management
- Take responsibility for the day-to-day operation of the pub and its rooms, ensuring high standards of service, cleanliness, presentation and guest satisfaction.
- Manage the accommodation business: reservations, check-in/check-out processes, room maintenance, housekeeping standards, guest enquiries and complaints.
- Oversee F&B operation in the pub: food menus (in line with Young’s seasonal and British provenance philosophy) and drinks offering.
- Drive commercial performance: achieve sales, margin and occupancy targets (rooms) and food & drink revenue targets.
- Produce, monitor and manage budgets, P&L, cost control (labour, stock, utilities).
- Develop business plans and implement initiatives to grow occupancy, food covers, events and ancillary revenue (e.g., conferences, weddings, packages).
- Manage and maintain compliance: licensing, health & safety, fire, data protection, GDPR, accommodation regulations, food safety.
- Lead and manage the team: recruitment, induction, training, development, performance management and retention of staff across all departments (pub floor, kitchen, rooms, housekeeping).
- Promote a culture of exceptional guest experience: creating warm, caring hospitality, anticipating guest needs and responding to feedback.
- Be the “face” of the venue: engaging with guests, driving repeat business and building local partnerships/community presence.
- Work closely with Young’s Head Office functions (marketing, operations, training) to implement brand initiatives, campaigns and standards.
Requirements / Skills / Attributes
- Proven experience in a senior hospitality management role, ideally within a pub with rooms, hotel or upscale F&B environment.
- Strong commercial acumen: comfortable with P&L, budgeting, forecasting, driving revenue/margin improvement.
- Guest-centric mindset: passionate about hospitality, with a genuine commitment to delivering high standards.
- Leadership and people development skills: ability to lead, mentor, motivate teams, and drive culture change.
- Entrepreneurial mindset: ability to think creatively, take initiative, adapt, and drive business growth. (Young’s emphasises “individuality” and autonomy within framework).
- Strong organisational skills, attention to detail, ability to prioritise multiple demands.
- Knowledge of accommodation operations (front desk, reservations, housekeeping) and willingness to get hands-on.
- Food & drink operations experience: understanding of menu planning, beverage programme, service styles.
- Excellent communication skills (verbal and written) and presentation skills.
- A personal licence (or ability to obtain one) desirable.
- Willingness to work flexible hours including evenings, weekends and holidays.
Goals / Key Performance Indicators (KPIs)
- Rooms occupancy percentage and Average Daily Rate (ADR) growth.
- Food & drink sales growth and margin improvement.
- Guest satisfaction scores (e.g., reviews, feedback, internal quality audits).
- Employee engagement / turnover metrics.
- Compliance standards (health & safety, quality, licensing).
- Implementation of commercial initiatives (special offers, packages, events).
What We Offer
- Competitive salary and incentive scheme based on performance with bonus achievements
- Training & development opportunities via Young’s career pathway programmes.
- Staff benefits including discounts on food, drink and overnight stays in Young’s pubs with rooms.
- A vibrant, supportive culture where you are empowered to shape the business and make your mark.
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Pubs with Rooms Manager
Full Time
£34000 / Year
Skills
Experience in Customer Service
Passion for hospitality
499 Old York Rd, London SW18 1TF, UK