Host

Position Summary:

We were under extensive renovation for 8 weeks to expand our kitchen, seating area and new 3-rd floor rooftop, complete with retractable roof. Now, we want to find the right people to fulfill our mission for teamwork and endless hospitality. Ambar Capitol Hill is seeking experienced host/hostess for full-time position. We are Balkan inspired tapas style restaurant known for serving unlimited food and drinks. We are very well established and consistently very, very busy. We have the expectations to re-open in the end of March and the training will start 2 weeks prior the opening date.


Ideal candidate is neat and professional in appearance, able to work in a fast-paced environment and has great customer service skills. OpenTable/Guest Center knowledge is an advantage.

Responsibilities include answering the phones, taking reservations, assisting with seating, and answering guests' questions in a professional and courteous manner.
We like to promote from within - we had multiple FOH staff grow into management over the years.

A guiding principle of ours is "endless hospitality", all of our success stems from how we treat each other.

You must be someone who genuinely loves interacting with guests, consistently helps out others on your team, and has a sincere commitment to giving excellent service

Here is the list of things to help you out through out the shift:

• Greets and acknowledges guests in a friendly and courteous manner.
• Whenever possible, opens the front door for guests arriving or leaving the restaurant.
• Manages reservations using the established reservation system and ensures accurate information of guest information into our database during each booking.
• Provides guests who cannot be seated immediately with accurate wait times, always in a pleasant fashion and while taking care to listen to the guest and ensure they are at ease with the response.
• Communicates special events or requests to managers and appropriate staff to ensure they are accommodated.
• Maintains knowledge of menu items, restaurant promotions, hours of operation, basic knowledge of the neighborhood, parking and valet availability, restaurant address and telephone number, important email and telephone contacts for event or marketing referrals, etc.
• Consistently performs opening, closing and running sidework including, but not limited to: cleaning of menus, organization of host stand, coat check closets, storage areas, cleaning of storefront windows or doors, regular checking and maintenance of restrooms, etc.
• Checks regular email account for reservations and for any other messages which require referral to mangers, chefs, events team, or other management for further action.
• Regularly checks voicemail system for messages, takes accurate messages from incoming callers, and relays these to the proper management personnel.
• Accommodate special seating requests for guests whenever possible without negatively impacting other guests’ experience.
• Takes care not to walk far ahead of guests, and is engaging with conversation while leading to tables.
• Ensures that guests are never led to approach a table until it is fully set. Waits until all guests are seated before distributing menus.
• Thanks guests as they leave and invites them to return. Relays guest comments or suggestions to manager on duty, and offers to introduce guests to a manager when appropriate.

Position Summary:

We were under extensive renovation for 8 weeks to expand our kitchen, seating area and new 3-rd floor rooftop, complete with retractable roof. Now, we want to find the right people to fulfill our mission for teamwork and endless hospitality. Ambar Capitol Hill is seeking experienced host/hostess for full-time position. We are Balkan inspired tapas style restaurant known for serving unlimited food and drinks. We are very well established and consistently very, very busy. We have the expectations to re-open in the end of March and the training will start 2 weeks prior the opening date.


Ideal candidate is neat and professional in appearance, able to work in a fast-paced environment and has great customer service skills. OpenTable/Guest Center knowledge is an advantage.

Responsibilities include answering the phones, taking reservations, assisting with seating, and answering guests' questions in a professional and courteous manner.
We like to promote from within - we had multiple FOH staff grow into management over the years.

A guiding principle of ours is "endless hospitality", all of our success stems from how we treat each other.

You must be someone who genuinely loves interacting with guests, consistently helps out others on your team, and has a sincere commitment to giving excellent service

Here is the list of things to help you out through out the shift:

• Greets and acknowledges guests in a friendly and courteous manner.
• Whenever possible, opens the front door for guests arriving or leaving the restaurant.
• Manages reservations using the established reservation system and ensures accurate information of guest information into our database during each booking.
• Provides guests who cannot be seated immediately with accurate wait times, always in a pleasant fashion and while taking care to listen to the guest and ensure they are at ease with the response.
• Communicates special events or requests to managers and appropriate staff to ensure they are accommodated.
• Maintains knowledge of menu items, restaurant promotions, hours of operation, basic knowledge of the neighborhood, parking and valet availability, restaurant address and telephone number, important email and telephone contacts for event or marketing referrals, etc.
• Consistently performs opening, closing and running sidework including, but not limited to: cleaning of menus, organization of host stand, coat check closets, storage areas, cleaning of storefront windows or doors, regular checking and maintenance of restrooms, etc.
• Checks regular email account for reservations and for any other messages which require referral to mangers, chefs, events team, or other management for further action.
• Regularly checks voicemail system for messages, takes accurate messages from incoming callers, and relays these to the proper management personnel.
• Accommodate special seating requests for guests whenever possible without negatively impacting other guests’ experience.
• Takes care not to walk far ahead of guests, and is engaging with conversation while leading to tables.
• Ensures that guests are never led to approach a table until it is fully set. Waits until all guests are seated before distributing menus.
• Thanks guests as they leave and invites them to return. Relays guest comments or suggestions to manager on duty, and offers to introduce guests to a manager when appropriate.