Woods Tours offers a unique Thames experience, delivering memorable sightseeing tours and private events along London’s historic riverfront. Join us as a Ticket office & Guest Experience Host and become part of a dynamic team dedicated to outstanding visitor experiences through exceptional service and seamless operations.

Benefits

• Unique river-based working environment

• Competitive pay with full training in safety, guest service, and ticketing systems

• Varied role with opportunities to work across front of house areas including reception, retail, box office, and onboard hospitality

• Casual contract offering flexible working hours

Key Responsibilities

• Welcome guests warmly and provide exceptional customer service on the boat and quayside

• Efficiently manage ticket sales and admissions, ensuring smooth boarding and departure processes

• Monitor and manage guest flow safely and fairly, maintaining orderly queue systems

• Engage proactively with visitors, sharing attraction information and scenic highlights

• Assist with retail and food & beverage sales, helping to exceed sales targets

• Support administrative tasks including bookings, enquiries, and daily reporting

• Promote and uphold all health and safety procedures, ensuring a safe environment for guests and staff

• Collaborate effectively with team members to create a positive atmosphere and deliver an exceptional experience

What We’re Looking For

• Experience in customer-facing roles, ideally in hospitality, tourism, or visitor attractions

• Excellent communication skills and a friendly, approachable manner

• Strong organisational and problem-solving abilities, with good administrative skills including ticketing and basic IT

• Ability to stay calm and empathetic in a busy, fast-paced environment

• Flexibility to work varied shifts outdoors on the riverfront and onboard

• A true team player with enthusiasm for tourism and delivering memorable moments

Join Woods Tours as an Onboard Guest Services Assistant and help us create unforgettable journeys on the Thames. We’d love you to bring your passion for customer care and teamwork to our exciting riverfront adventure!

Woods Tours offers a unique Thames experience, delivering memorable sightseeing tours and private events along London’s historic riverfront. Join us as a Ticket office & Guest Experience Host and become part of a dynamic team dedicated to outstanding visitor experiences through exceptional service and seamless operations.

Benefits

• Unique river-based working environment

• Competitive pay with full training in safety, guest service, and ticketing systems

• Varied role with opportunities to work across front of house areas including reception, retail, box office, and onboard hospitality

• Casual contract offering flexible working hours

Key Responsibilities

• Welcome guests warmly and provide exceptional customer service on the boat and quayside

• Efficiently manage ticket sales and admissions, ensuring smooth boarding and departure processes

• Monitor and manage guest flow safely and fairly, maintaining orderly queue systems

• Engage proactively with visitors, sharing attraction information and scenic highlights

• Assist with retail and food & beverage sales, helping to exceed sales targets

• Support administrative tasks including bookings, enquiries, and daily reporting

• Promote and uphold all health and safety procedures, ensuring a safe environment for guests and staff

• Collaborate effectively with team members to create a positive atmosphere and deliver an exceptional experience

What We’re Looking For

• Experience in customer-facing roles, ideally in hospitality, tourism, or visitor attractions

• Excellent communication skills and a friendly, approachable manner

• Strong organisational and problem-solving abilities, with good administrative skills including ticketing and basic IT

• Ability to stay calm and empathetic in a busy, fast-paced environment

• Flexibility to work varied shifts outdoors on the riverfront and onboard

• A true team player with enthusiasm for tourism and delivering memorable moments

Join Woods Tours as an Onboard Guest Services Assistant and help us create unforgettable journeys on the Thames. We’d love you to bring your passion for customer care and teamwork to our exciting riverfront adventure!