Head Receptionist

Avenue, a modern brasserie in the heart of London’s St James. Offering lunch, dinner and weekend brunch, diners you can expect a menu filled with contemporary British dishes using locally sourced, seasonal ingredients served in a relaxed and glamorous setting. The restaurant revolves around a spectacular central decanting bar, above which a huge illuminated chandelier sparkles with wine glasses, the perfect place for guests to sit and soak up the buzz of the room.

We are currently looking for a Head Receptionist, who will work closely with the Assistant Reception Manager and the reception team in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

The Head Receptionist key duties & responsibilities would include:

• Support with the smooth reception team performance for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all
times
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Support the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Assistant Reception Manager and Reception Manager

We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include:
• Industry leading pay.
• Healthy, free and tasty meals when working.
• 28 days paid holiday a year (which increases with every year you work for us).
• Best in class personal development and training – including the opportunity to complete the industry-leading D&D Diploma.
• An optional paid day each year to give back and volunteer.
• Discount in all of our restaurants – 40% off all day, every day.
• Access to the LifeWorks app where you can get free mobile phone insurance, half price cinema tickets and 50% PureGym.
• And much more!

If you are interested in discussing the Head Receptionist role further, please get in touch with us without delay!

Avenue, a modern brasserie in the heart of London’s St James. Offering lunch, dinner and weekend brunch, diners you can expect a menu filled with contemporary British dishes using locally sourced, seasonal ingredients served in a relaxed and glamorous setting. The restaurant revolves around a spectacular central decanting bar, above which a huge illuminated chandelier sparkles with wine glasses, the perfect place for guests to sit and soak up the buzz of the room.

We are currently looking for a Head Receptionist, who will work closely with the Assistant Reception Manager and the reception team in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

The Head Receptionist key duties & responsibilities would include:

• Support with the smooth reception team performance for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all
times
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Support the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Assistant Reception Manager and Reception Manager

We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include:
• Industry leading pay.
• Healthy, free and tasty meals when working.
• 28 days paid holiday a year (which increases with every year you work for us).
• Best in class personal development and training – including the opportunity to complete the industry-leading D&D Diploma.
• An optional paid day each year to give back and volunteer.
• Discount in all of our restaurants – 40% off all day, every day.
• Access to the LifeWorks app where you can get free mobile phone insurance, half price cinema tickets and 50% PureGym.
• And much more!

If you are interested in discussing the Head Receptionist role further, please get in touch with us without delay!