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Temp Reservationist (May 15- June 16)
Bar-Lab at Moxy Williamsburg
Temp Reservationist (May 15- June 16)
Bar-Lab at Moxy Williamsburg
Seasonal
On call
Casual
1
Year
Experience
$25 / Hour
Job start on Wed, 15 May 2024 16:00:00 GMT
Temp Reservationist (May 15- June 16)
Bar-Lab at Moxy Williamsburg
Seasonal
On call
Casual
1
Year
Experience
$25 / Hour
Skills
POS Systems
Catering Service
Cleanliness
OpenTable Experience
Job description
Reservationist primary responsibility is to answer calls, qualify leads, and be knowledgeable about all operational details within the Food & Beverage department. Reservationists support the Events department by ensuring all online content is correct and up-to-date, qualifying event and booking leads, creating BEOs for standard menu small scale events (less than 25 guests), and acting as a liaison between the guest, operational management, sales and culinary teams.
A Reservationist must be able to carry natural conversation with Guests without sounding scripted or intrusive. As a member of an energetic team, the reservationist will assist with site tours, greeting of clients, kicking off events, and other operational event support.
Responsibilities:
• Field all inquiries and phone calls received by the Food & Beverage department
• Make reservations for Guests inside and calling into the restaurant
• Answer incoming calls for all outlets and provide answers to operational inquiries
• Call Guests to confirm reservations or answer questions, as necessary
• Create BEOs for large party reservations
• Update online and social channels including google, Instagram and website
• Communicate Guest notes to Managers, Kitchen, and Service Team
• Research, detail, and track VIP guest preferences and those of his/her contacts
• Communicate all VIP guests to leadership and team members as soon as a new booking is made, or walk-in arrives
• Update and track VIPs and faces to know communication and training documents as needed or as new information becomes available
• Update and track promo and comp table bookings for Entertainment team
• Inform Guests of basic information about offerings at the restaurant and/or property details or initiatives
• Retrieving guest checks when requested by guests contacting the property
• Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness
• Inputting tickets into hospitality management system (ex: hotSOS)
• Utilization of hospitality management system (ex: hotSOS) and log in complaints
• Pull & print VIP arrival details inputted into VIP list
• Printing and detailing daily menus
• Printing and detailing daily event menus
• Inputting special buttons into POS for daily and/or weekly specials as communicated by chef/management
• Printing and/or emailing daily reservations report for pre-shift
• Updating online menu content daily/weekly to ensure all online channels are up to date with correct menus
• Audit all online channels to ensure operational information is correct
Requirements:
• Must be able to assist Guests and possess great Guest relations skills
• Must be able to read reservation notes and/or enter names and notes into SevenRooms/Resy/TripleSeat
• Must be able to assist Guests and possess great Guest relations skills
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• Passion for providing extraordinary service
• Ability to work positively in a fast-paced environment
• Must speak English fluently and be able to write in basic English
• Flexibility to work a variety of shifts
• 6 months experience in a full-service restaurant preferred
• Physically able to carry 35 pounds; able to stand, bend, and move throughout shift
• Works well as part of a team and on individual tasks
• Works well and efficiently under pressure
• Good interpersonal skills and communication with all levels of staff and management
Host top skills & proficiencies:
• Customer Service
• People Skills
• Professionalism
• Verbal Communication
• High Energy
• Attention to Detail
• Multitasking
• Thoroughness
• Planning
• Teamwork
• Organization
• Flexibility
• Cleanliness – personal and spatial
Reservationist primary responsibility is to answer calls, qualify leads, and be knowledgeable about all operational details within the Food & Beverage department. Reservationists support the Events department by ensuring all online content is correct and up-to-date, qualifying event and booking leads, creating BEOs for standard menu small scale events (less than 25 guests), and acting as a liaison between the guest, operational management, sales and culinary teams.
A Reservationist must be able to carry natural conversation with Guests without sounding scripted or intrusive. As a member of an energetic team, the reservationist will assist with site tours, greeting of clients, kicking off events, and other operational event support.
Responsibilities:
• Field all inquiries and phone calls received by the Food & Beverage department
• Make reservations for Guests inside and calling into the restaurant
• Answer incoming calls for all outlets and provide answers to operational inquiries
• Call Guests to confirm reservations or answer questions, as necessary
• Create BEOs for large party reservations
• Update online and social channels including google, Instagram and website
• Communicate Guest notes to Managers, Kitchen, and Service Team
• Research, detail, and track VIP guest preferences and those of his/her contacts
• Communicate all VIP guests to leadership and team members as soon as a new booking is made, or walk-in arrives
• Update and track VIPs and faces to know communication and training documents as needed or as new information becomes available
• Update and track promo and comp table bookings for Entertainment team
• Inform Guests of basic information about offerings at the restaurant and/or property details or initiatives
• Retrieving guest checks when requested by guests contacting the property
• Additional requests made by management to maintain flow of service, Guest experience, and/or restaurant cleanliness
• Inputting tickets into hospitality management system (ex: hotSOS)
• Utilization of hospitality management system (ex: hotSOS) and log in complaints
• Pull & print VIP arrival details inputted into VIP list
• Printing and detailing daily menus
• Printing and detailing daily event menus
• Inputting special buttons into POS for daily and/or weekly specials as communicated by chef/management
• Printing and/or emailing daily reservations report for pre-shift
• Updating online menu content daily/weekly to ensure all online channels are up to date with correct menus
• Audit all online channels to ensure operational information is correct
Requirements:
• Must be able to assist Guests and possess great Guest relations skills
• Must be able to read reservation notes and/or enter names and notes into SevenRooms/Resy/TripleSeat
• Must be able to assist Guests and possess great Guest relations skills
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• Passion for providing extraordinary service
• Ability to work positively in a fast-paced environment
• Must speak English fluently and be able to write in basic English
• Flexibility to work a variety of shifts
• 6 months experience in a full-service restaurant preferred
• Physically able to carry 35 pounds; able to stand, bend, and move throughout shift
• Works well as part of a team and on individual tasks
• Works well and efficiently under pressure
• Good interpersonal skills and communication with all levels of staff and management
Host top skills & proficiencies:
• Customer Service
• People Skills
• Professionalism
• Verbal Communication
• High Energy
• Attention to Detail
• Multitasking
• Thoroughness
• Planning
• Teamwork
• Organization
• Flexibility
• Cleanliness – personal and spatial
Job start on Wed, 15 May 2024 16:00:00 GMT
Temp Reservationist (May 15- June 16)
Seasonal
On call
Casual
1
Year
Experience
$25 / Hour
Skills
POS Systems
Catering Service
Cleanliness
OpenTable Experience
353 Bedford Ave, Brooklyn NY 11211, Brooklyn, New York 11211, United States