Director of Service
Bastion Collection is seeking an experienced Service Director to oversee and elevate service standards, guest experience, food quality, and restaurant upkeep across our portfolio of high-end dining concepts. This role is critical in preserving the excellence, consistency, and refinement expected of a luxury hospitality group.

The Service Director will be a visible leader with a deep understanding of fine-dining service, an exceptional eye for detail, and a natural ability to build and cultivate meaningful relationships with guests, teams, and key stakeholders.

Key Responsibilities

Service Standards & Guest Experience

• Establish, implement, and continuously refine Bastion Collection service standards across all properties
• Lead by example on the floor to ensure flawless, personalized, and anticipatory guest experiences
• Oversee service training programs and reinforce consistency in execution across FOH teams
• Address guest feedback proactively and turn challenges into opportunities for relationship building

Food Quality Oversight

• Partner closely with culinary leadership to ensure food quality, presentation, and timing consistently meet Bastion Collection expectations
• Monitor guest feedback related to food and service, ensuring alignment between kitchen and front-of-house operations

Restaurant Maintenance & Presentation

• Maintain oversight of overall restaurant condition, cleanliness, and aesthetic presentation
• Ensure all spaces reflect World-class standards at all times, from dining rooms to guest-facing facilities
• Coordinate with operations and maintenance teams to address repairs, upgrades, and preventative maintenance

Relationship Building & Brand Representation

• Build, cultivate, and sustain long-term relationships with VIP guests, repeat clientele, and key partners
• Represent Bastion Collection with professionalism, discretion, and confidence in all guest interactions
• Support events, private dining, and special activations that reinforce guest loyalty and brand reputation

Leadership & Collaboration

• Mentor and coach management teams with a focus on service excellence and accountability
• Work cross-functionally with operations, culinary, marketing, and leadership teams to ensure alignment with Bastion Collection objectives
• Support openings, transitions, and strategic initiatives as needed across the portfolio

Key skills and qualifications

• Strong leadership and communication skills
• Excellent organizational skills and ability to multitask
• Knowledge of food safety and sanitation standards
• Experience in a food service management role
• Proficiency with relevant software, such as Microsoft Office, Toast, Craftable

Director of Service
Bastion Collection is seeking an experienced Service Director to oversee and elevate service standards, guest experience, food quality, and restaurant upkeep across our portfolio of high-end dining concepts. This role is critical in preserving the excellence, consistency, and refinement expected of a luxury hospitality group.

The Service Director will be a visible leader with a deep understanding of fine-dining service, an exceptional eye for detail, and a natural ability to build and cultivate meaningful relationships with guests, teams, and key stakeholders.

Key Responsibilities

Service Standards & Guest Experience

• Establish, implement, and continuously refine Bastion Collection service standards across all properties
• Lead by example on the floor to ensure flawless, personalized, and anticipatory guest experiences
• Oversee service training programs and reinforce consistency in execution across FOH teams
• Address guest feedback proactively and turn challenges into opportunities for relationship building

Food Quality Oversight

• Partner closely with culinary leadership to ensure food quality, presentation, and timing consistently meet Bastion Collection expectations
• Monitor guest feedback related to food and service, ensuring alignment between kitchen and front-of-house operations

Restaurant Maintenance & Presentation

• Maintain oversight of overall restaurant condition, cleanliness, and aesthetic presentation
• Ensure all spaces reflect World-class standards at all times, from dining rooms to guest-facing facilities
• Coordinate with operations and maintenance teams to address repairs, upgrades, and preventative maintenance

Relationship Building & Brand Representation

• Build, cultivate, and sustain long-term relationships with VIP guests, repeat clientele, and key partners
• Represent Bastion Collection with professionalism, discretion, and confidence in all guest interactions
• Support events, private dining, and special activations that reinforce guest loyalty and brand reputation

Leadership & Collaboration

• Mentor and coach management teams with a focus on service excellence and accountability
• Work cross-functionally with operations, culinary, marketing, and leadership teams to ensure alignment with Bastion Collection objectives
• Support openings, transitions, and strategic initiatives as needed across the portfolio

Key skills and qualifications

• Strong leadership and communication skills
• Excellent organizational skills and ability to multitask
• Knowledge of food safety and sanitation standards
• Experience in a food service management role
• Proficiency with relevant software, such as Microsoft Office, Toast, Craftable