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Operations Manager
Bleecker
Operations Manager
Bleecker
Full Time
Hybrid remote
2
Years
Experience
£55000 - £60000 / Year
Operations Manager
Bleecker
Full Time
Hybrid remote
2
Years
Experience
£55000 - £60000 / Year
Skills
Operations
Description
OPERATIONS MANAGER, BLEECKER
Department: Operations
Reports to: Operations Director
Direct Reports: General Managers, Site Teams
Location: Field-Based
ABOUT BLEECKER
Zan Kaufman started Bleecker in 2012 as a food truck. Today we have 8 sites and one delivery kitchen in London.
We stand for The Best Burgers In An Equal World.
We are united, passionate, empowering, and diverse. Our slogan is: Commitment to the Burger.
In 2020 and 2024, we won the National Burger Awards for best burger in the UK.
In 2025, we were named the second-best burger in the world from World’s Best Steak Restaurants. We have most recently been awarded a two-star "outstanding to work for - 2025” by Best Companies.
Bleecker is a London Living Wage employer. We are proud to be amongst the small percentage of employers in hospitality who are leading the way in paying their team a London Living Wage.
We take pride in creating diverse, equitable and inclusive environments where our team is welcomed and people’s contributions are valued.
Bleecker is a proud member of the Stonewall Diversity Champions program.
When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome differences - different backgrounds, experiences, personalities and perspectives.
Our burgers are what put Bleecker on the map. Burger by burger, fry by fry and shake by shake, we have built a community of fans who love our food. We have transformed social media followers into die-hard regulars and proud Brand champions who rave about our food and bring others with them.
We are particularly keen to hear from candidates who are trans or non-binary or people who are members of any other minority groups.
THE ROLE
Reporting into the Operations Director, as a leader at Bleecker you will oversee 4-6 Bleecker sites. You empower teams to produce unbelievable food and service for our customers. You ensure the teams have a clear vision of Bleecker, and that they are delivering this vision to our customers.
Bleecker at its core is about commitment to the burger and diversity and inclusion; these core values always need to stay at the forefront of everything you do.
RESPONSIBILITIES
People
- Be an ambassador for the Bleecker Values: United, Passionate, Empowering & Diverse.
- Recognise and celebrate success in your teams while empowering GMs to unite their teams.
- Effectively communicate and drive teamwork within each site and across all Bleecker sites.
- Oversee the training of teams in your area utilising company training materials. Spot talent, encourage succession planning and deploy training and development resources.
- Participate in appraisals and performance management of General Managers.
- Hold monthly team meetings ensuring information is cascading down through the team and everyone is aware of the current performance/targets of their site.
- Adhere to all Bleecker HR policies and address any ER situations following advice from the People team.
Operations
- Your role should primarily be hands-on, spending a high percentage of your time in the sites, training and supporting teams.
- You will carry out audits to review standards; communicate results to the team in a positive fashion to foster a culture of continuous improvement.
- Keep yourself fully aware of standards and products and ensure any changes or issues are communicated to the relevant people.
- Manage your time effectively; visit sites regularly according to priorities.
- Empower your teams to exceed customer expectations.
- Maintaining the highest standards must be the priority in everything you do.
Financial
- Act like a business owner with a focused approach to driving sales whilst being fully aware of costs, profits, resources, and all other commercial aspects.Ensure all sites are aware of financial policies and procedures.
- Have full accountability for the control of all stock within your area ensuring that products are always available, stock control procedures are strictly followed and COGS targets are achieved.
- Have full and detailed knowledge of EPOS and be able to fully utilize its functions.
- Ensure all stock control systems are in place – e.g., the recording of all food wastage and team food into F&B and review of line checks.
- Check weekly stock takes carefully ensuring they are fully accurate, investigate variances and review all finance KPIs with each GM every week. Ensure management & team schedules are prepared on time, that the sites are appropriately and efficiently staffed at all times and labour targets are met.
Delivery
- Drive performance of delivery sales channel for all sites in the area.
- Monitor Deliveroo ratings weekly.
- Create a culture that “Busy Mode Status” is only for exceptional emergency use.
- Utilise all delivery partner reports to drive revenue growth through “Perfect Stats”.
Events & Collabs
- Logistics management for events & collaborations.
- Liaise with marketing, finance and ops to ensure events run smoothly.
- We must always be living Bleecker’s values here.
Health and Safety
- Accountable for the standards of safety & hygiene (as detailed by the law), COSHH and Food Alert guidelines.
- Adhere to safety & hygiene standards set out by Deliveroo at the Edition Sites.
- Ensure all equipment & services are in good working order including overseeing all maintenance management.
- Always prioritise the safety of our customers and team.
- Communicate major incidents to Head of Departments.
- Liaise with delivery partners site manager & internal maintenance team on maintenance issues.
- Carry out monthly internal audits.
- Report all accidents and incidents to the appropriate channels.
- Keep allergen data up to date and accurate.
- Address issues raised by EHO’s, Fire Safety Officers, Health & Safety Officers, Food Alert and/or Delivery Partners.
BEHAVIOURS
- You lead from the front and take full ownership of your area.
- You are people-first in your leadership. You build strong, engaged teams, support and develop your General Managers, and create an environment where people feel empowered to perform at their best. You recognise success and address challenges directly.
- You are obsessed with standards. You care deeply about food quality, service and consistency, and you hold your teams accountable for delivering this every shift.
- You are hands-on and present. You spend time in your sites, especially during peak, coaching, supporting and stepping in where needed.
- You are commercially aware. You understand the numbers, use them to drive performance, and balance sales, labour and cost control to deliver results.
- You communicate clearly and work collaboratively across teams, building strong relationships between sites and central functions.
- You live and breathe Bleecker’s values: United, Passionate, Empowering and Diverse, and create inclusive, high-performing environments.
EXPERIENCE
- Minimum 2 years in a multi-site or area operations role.
- QSR experience desirable; open to broader hospitality.
- Experience leading and developing General Managers or senior leaders.
- Strong P&L, labour and cost control understanding.
- Proven track record in high-volume, multi-site environments.
- Confident in recruitment, performance management and succession planning.
- Comfortable working hands-on across sites, including evenings and weekends.
THE PACKAGE
- 55K to 60K
- Half Yerly Bonus allowance linked to sites’ KPIs.
- Up to 10% yearly bonus based on business EBITDA and overall performance.
- Annual Travelcard covering Zones 1 to 3 in London. 22 Holiday + 8 Bank Holiday Days.
- Company Sick Pay Allowance & Generous Parental Leave.
- BUPA – Comprehensive Private Health Care.
- Wagestream - Stream up to 50% of your earnings.
- Health Assured - 24/7 helpline, counselling sessions and much more.
- Free meals on Site + 50% Friends & Family Discount.
- Leadership & Career Development Workshops.
OPERATIONS MANAGER, BLEECKER
Department: Operations
Reports to: Operations Director
Direct Reports: General Managers, Site Teams
Location: Field-Based
ABOUT BLEECKER
Zan Kaufman started Bleecker in 2012 as a food truck. Today we have 8 sites and one delivery kitchen in London.
We stand for The Best Burgers In An Equal World.
We are united, passionate, empowering, and diverse. Our slogan is: Commitment to the Burger.
In 2020 and 2024, we won the National Burger Awards for best burger in the UK.
In 2025, we were named the second-best burger in the world from World’s Best Steak Restaurants. We have most recently been awarded a two-star "outstanding to work for - 2025” by Best Companies.
Bleecker is a London Living Wage employer. We are proud to be amongst the small percentage of employers in hospitality who are leading the way in paying their team a London Living Wage.
We take pride in creating diverse, equitable and inclusive environments where our team is welcomed and people’s contributions are valued.
Bleecker is a proud member of the Stonewall Diversity Champions program.
When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome differences - different backgrounds, experiences, personalities and perspectives.
Our burgers are what put Bleecker on the map. Burger by burger, fry by fry and shake by shake, we have built a community of fans who love our food. We have transformed social media followers into die-hard regulars and proud Brand champions who rave about our food and bring others with them.
We are particularly keen to hear from candidates who are trans or non-binary or people who are members of any other minority groups.
THE ROLE
Reporting into the Operations Director, as a leader at Bleecker you will oversee 4-6 Bleecker sites. You empower teams to produce unbelievable food and service for our customers. You ensure the teams have a clear vision of Bleecker, and that they are delivering this vision to our customers.
Bleecker at its core is about commitment to the burger and diversity and inclusion; these core values always need to stay at the forefront of everything you do.
RESPONSIBILITIES
People
- Be an ambassador for the Bleecker Values: United, Passionate, Empowering & Diverse.
- Recognise and celebrate success in your teams while empowering GMs to unite their teams.
- Effectively communicate and drive teamwork within each site and across all Bleecker sites.
- Oversee the training of teams in your area utilising company training materials. Spot talent, encourage succession planning and deploy training and development resources.
- Participate in appraisals and performance management of General Managers.
- Hold monthly team meetings ensuring information is cascading down through the team and everyone is aware of the current performance/targets of their site.
- Adhere to all Bleecker HR policies and address any ER situations following advice from the People team.
Operations
- Your role should primarily be hands-on, spending a high percentage of your time in the sites, training and supporting teams.
- You will carry out audits to review standards; communicate results to the team in a positive fashion to foster a culture of continuous improvement.
- Keep yourself fully aware of standards and products and ensure any changes or issues are communicated to the relevant people.
- Manage your time effectively; visit sites regularly according to priorities.
- Empower your teams to exceed customer expectations.
- Maintaining the highest standards must be the priority in everything you do.
Financial
- Act like a business owner with a focused approach to driving sales whilst being fully aware of costs, profits, resources, and all other commercial aspects.Ensure all sites are aware of financial policies and procedures.
- Have full accountability for the control of all stock within your area ensuring that products are always available, stock control procedures are strictly followed and COGS targets are achieved.
- Have full and detailed knowledge of EPOS and be able to fully utilize its functions.
- Ensure all stock control systems are in place – e.g., the recording of all food wastage and team food into F&B and review of line checks.
- Check weekly stock takes carefully ensuring they are fully accurate, investigate variances and review all finance KPIs with each GM every week. Ensure management & team schedules are prepared on time, that the sites are appropriately and efficiently staffed at all times and labour targets are met.
Delivery
- Drive performance of delivery sales channel for all sites in the area.
- Monitor Deliveroo ratings weekly.
- Create a culture that “Busy Mode Status” is only for exceptional emergency use.
- Utilise all delivery partner reports to drive revenue growth through “Perfect Stats”.
Events & Collabs
- Logistics management for events & collaborations.
- Liaise with marketing, finance and ops to ensure events run smoothly.
- We must always be living Bleecker’s values here.
Health and Safety
- Accountable for the standards of safety & hygiene (as detailed by the law), COSHH and Food Alert guidelines.
- Adhere to safety & hygiene standards set out by Deliveroo at the Edition Sites.
- Ensure all equipment & services are in good working order including overseeing all maintenance management.
- Always prioritise the safety of our customers and team.
- Communicate major incidents to Head of Departments.
- Liaise with delivery partners site manager & internal maintenance team on maintenance issues.
- Carry out monthly internal audits.
- Report all accidents and incidents to the appropriate channels.
- Keep allergen data up to date and accurate.
- Address issues raised by EHO’s, Fire Safety Officers, Health & Safety Officers, Food Alert and/or Delivery Partners.
BEHAVIOURS
- You lead from the front and take full ownership of your area.
- You are people-first in your leadership. You build strong, engaged teams, support and develop your General Managers, and create an environment where people feel empowered to perform at their best. You recognise success and address challenges directly.
- You are obsessed with standards. You care deeply about food quality, service and consistency, and you hold your teams accountable for delivering this every shift.
- You are hands-on and present. You spend time in your sites, especially during peak, coaching, supporting and stepping in where needed.
- You are commercially aware. You understand the numbers, use them to drive performance, and balance sales, labour and cost control to deliver results.
- You communicate clearly and work collaboratively across teams, building strong relationships between sites and central functions.
- You live and breathe Bleecker’s values: United, Passionate, Empowering and Diverse, and create inclusive, high-performing environments.
EXPERIENCE
- Minimum 2 years in a multi-site or area operations role.
- QSR experience desirable; open to broader hospitality.
- Experience leading and developing General Managers or senior leaders.
- Strong P&L, labour and cost control understanding.
- Proven track record in high-volume, multi-site environments.
- Confident in recruitment, performance management and succession planning.
- Comfortable working hands-on across sites, including evenings and weekends.
THE PACKAGE
- 55K to 60K
- Half Yerly Bonus allowance linked to sites’ KPIs.
- Up to 10% yearly bonus based on business EBITDA and overall performance.
- Annual Travelcard covering Zones 1 to 3 in London. 22 Holiday + 8 Bank Holiday Days.
- Company Sick Pay Allowance & Generous Parental Leave.
- BUPA – Comprehensive Private Health Care.
- Wagestream - Stream up to 50% of your earnings.
- Health Assured - 24/7 helpline, counselling sessions and much more.
- Free meals on Site + 50% Friends & Family Discount.
- Leadership & Career Development Workshops.
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Operations Manager
Full Time
Hybrid remote
2
Years
Experience
£55000 - £60000 / Year
Skills
Operations
London, UK