Head of Operations

We’ve been passionate about great-tasting, 100%-traceable speciality coffee since roasting our first coffee in the basement of our original restaurant 16 years ago. Today, we’re a B Corp-certified roaster, producing fresh coffee from our North London roastery, supplying our nine restaurants, Brew Bars, and a growing customer base. 

We’re looking for a hands-on Head of Operations to lead our end-to-end roastery operation. 

You’ll own the operational engine: planning, packaging & consumables procurement, production, fulfilment, customer experience and cost management. You’ll build a scalable, efficient operation that delivers consistently high standards of quality and service, whilst leading the team through a period of change and growth. 

Responsibilities 

People, Cost & Compliance 

• Lead and develop the Operations and Customer Experience teams, building a high-performing, solution-focused culture. 
• Own operational budgets and drive better purchasing, resourcing, production and fulfilment efficiency. 
• Own site Health & Safety, risk management and compliance, including SALSA and Fairtrade standards. 
• Embed B Corp principles and measurable sustainability improvements across the operation. 

Planning & Production 

• Own the S&OP process, bringing clear decisions through the exec routine, turning demand forecasts into green coffee, packaging, capacity and production scheduling plans. 
• Drive lean manufacturing and continuous improvement across the roastery, reducing waste, improving workflows and delivering measurable efficiency gains. 
• Lead major operational change and automation projects, from business case through to implementation. 
• Use AI and automation to simplify planning, reporting and operational workflows. 
• Own Unleashed as the operational source of truth, ensuring accurate inventory, stock movements and master data. 
• Be hands-on when needed, stepping onto the production floor to solve problems and keep things moving. 

Procurement & Supplier Management 

• Own strategic relationships with third-party production and logistics partners, holding them to agreed SLAs, quality and service standards. 
• Ensure packaging and consumables are competitively priced and regularly benchmarked. 
• Oversee quality assurance, complaints and compliance documentation. 

 Customer Experience 

• Support the Customer Experience Manager to deliver a seamless customer journey across D2C and B2B, providing operational support with customer communication, order-to-cash, technical servicing, SLAs and senior-level escalations. 

The Person 

• Experienced operator: Proven senior operations experience in food, beverage or FMCG manufacturing. 
• Lean mindset: Practical experience with Lean/Six Sigma and a track record of delivering measurable improvements. 
• Hands-on leader: Comfortable getting into the detail, troubleshooting problems and making things happen. 
• People leader: Able to build, motivate and lead teams through change. 
• Commercially sharp: Strong planning, budget management and data-driven decision-making skills. 
• Supply chain savvy: Strong understanding of procurement, inventory and production planning; AI/automation experience essential. 
• Customer focused: High standards of service and experience leading customer-facing teams. 

To say thank you for choosing us, we also offer our teams 

• 50% off all food in our Brew Bars 
• Dining discount when visiting our restaurants 
• Weekly roastery team lunch 
• All of the coffee you can drink on site 
• Weekly allowance of coffee for home 
• Bike to work scheme 
• Mental health and well-being support 
• Financial health education and support 
• Leadership training and development 
• Birthday & Anniversary Treat: on your birthday and work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants 
• Development and career progression: 80% of all our management roles are filled internally 

We’ve been passionate about great-tasting, 100%-traceable speciality coffee since roasting our first coffee in the basement of our original restaurant 16 years ago. Today, we’re a B Corp-certified roaster, producing fresh coffee from our North London roastery, supplying our nine restaurants, Brew Bars, and a growing customer base. 

We’re looking for a hands-on Head of Operations to lead our end-to-end roastery operation. 

You’ll own the operational engine: planning, packaging & consumables procurement, production, fulfilment, customer experience and cost management. You’ll build a scalable, efficient operation that delivers consistently high standards of quality and service, whilst leading the team through a period of change and growth. 

Responsibilities 

People, Cost & Compliance 

• Lead and develop the Operations and Customer Experience teams, building a high-performing, solution-focused culture. 
• Own operational budgets and drive better purchasing, resourcing, production and fulfilment efficiency. 
• Own site Health & Safety, risk management and compliance, including SALSA and Fairtrade standards. 
• Embed B Corp principles and measurable sustainability improvements across the operation. 

Planning & Production 

• Own the S&OP process, bringing clear decisions through the exec routine, turning demand forecasts into green coffee, packaging, capacity and production scheduling plans. 
• Drive lean manufacturing and continuous improvement across the roastery, reducing waste, improving workflows and delivering measurable efficiency gains. 
• Lead major operational change and automation projects, from business case through to implementation. 
• Use AI and automation to simplify planning, reporting and operational workflows. 
• Own Unleashed as the operational source of truth, ensuring accurate inventory, stock movements and master data. 
• Be hands-on when needed, stepping onto the production floor to solve problems and keep things moving. 

Procurement & Supplier Management 

• Own strategic relationships with third-party production and logistics partners, holding them to agreed SLAs, quality and service standards. 
• Ensure packaging and consumables are competitively priced and regularly benchmarked. 
• Oversee quality assurance, complaints and compliance documentation. 

 Customer Experience 

• Support the Customer Experience Manager to deliver a seamless customer journey across D2C and B2B, providing operational support with customer communication, order-to-cash, technical servicing, SLAs and senior-level escalations. 

The Person 

• Experienced operator: Proven senior operations experience in food, beverage or FMCG manufacturing. 
• Lean mindset: Practical experience with Lean/Six Sigma and a track record of delivering measurable improvements. 
• Hands-on leader: Comfortable getting into the detail, troubleshooting problems and making things happen. 
• People leader: Able to build, motivate and lead teams through change. 
• Commercially sharp: Strong planning, budget management and data-driven decision-making skills. 
• Supply chain savvy: Strong understanding of procurement, inventory and production planning; AI/automation experience essential. 
• Customer focused: High standards of service and experience leading customer-facing teams. 

To say thank you for choosing us, we also offer our teams 

• 50% off all food in our Brew Bars 
• Dining discount when visiting our restaurants 
• Weekly roastery team lunch 
• All of the coffee you can drink on site 
• Weekly allowance of coffee for home 
• Bike to work scheme 
• Mental health and well-being support 
• Financial health education and support 
• Leadership training and development 
• Birthday & Anniversary Treat: on your birthday and work anniversary, you'll receive a Caravan voucher to spend in any of our restaurants 
• Development and career progression: 80% of all our management roles are filled internally