About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. 

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are: 

Key Responsibilities:

• Deliver Exceptional Customer Support: Provide top-notch support, building trust and confidence in Harri as a valued partner.
• Master Problem-Solving: Utilize advanced troubleshooting techniques to effectively resolve issues within defined SLAs.
• Communicate Clearly: Interact with customers via phone, chat, and email, providing clear explanations, documenting cases accurately, and keeping stakeholders informed.
• Continuously Learn: Identify complex issues, gather information for escalation, and stay updated on new features and product updates.
• Empower Our Users: Address customer questions, troubleshoot problems, offer workarounds, and guide them on effectively using the Harri platform.
• Contribute to Knowledge Sharing: Expand the Customer Support team's knowledge base by exploring new features and validating customer use cases.
• Drive Improvement: Participate in change management initiatives and process improvements to enhance customer support and product usability.
• Build Relationships: Foster strong connections with enterprise clients, ensuring their success with the Harri platform.

• Bachelor's Degree
• Proven ability to thrive in a fast-paced environment
• Strong attention to detail and excellent analytical problem-solving skills
• Excellent written and verbal communication skills
• 3+ years of experience in a customer-facing role
• Experience with HCM and/or payroll software
• Experience with Zendesk, Slack, Jira, and G Suite
• Passion for providing exceptional customer service
  
  
  

About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. 

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are: 

Key Responsibilities:

• Deliver Exceptional Customer Support: Provide top-notch support, building trust and confidence in Harri as a valued partner.
• Master Problem-Solving: Utilize advanced troubleshooting techniques to effectively resolve issues within defined SLAs.
• Communicate Clearly: Interact with customers via phone, chat, and email, providing clear explanations, documenting cases accurately, and keeping stakeholders informed.
• Continuously Learn: Identify complex issues, gather information for escalation, and stay updated on new features and product updates.
• Empower Our Users: Address customer questions, troubleshoot problems, offer workarounds, and guide them on effectively using the Harri platform.
• Contribute to Knowledge Sharing: Expand the Customer Support team's knowledge base by exploring new features and validating customer use cases.
• Drive Improvement: Participate in change management initiatives and process improvements to enhance customer support and product usability.
• Build Relationships: Foster strong connections with enterprise clients, ensuring their success with the Harri platform.

• Bachelor's Degree
• Proven ability to thrive in a fast-paced environment
• Strong attention to detail and excellent analytical problem-solving skills
• Excellent written and verbal communication skills
• 3+ years of experience in a customer-facing role
• Experience with HCM and/or payroll software
• Experience with Zendesk, Slack, Jira, and G Suite
• Passion for providing exceptional customer service