About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. 

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are: 

• Fluent in written and spoken Spanish, with excellent communication skills.

• Proficient in English to effectively communicate with internal teams.

• Prior experience in customer support or technical support roles preferred.

• Experience in handling client calls (added advantage)

Key Responsibilities:

• Maintain high customer satisfaction with primary focus on providing the best customer support

• Interact with customers in Spanish via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues

• Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal

• Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve.

• Author, edit and publish quality Knowledge Base content to improve customer self-service resources

• Accurately link and categorize cases upon case closure to help inform root cause of customer contacts

• Support job seekers and applicants on using the Harri marketplace platform

• Experience with an international company will be an added benefit

• Work on client issues within the SLA defined 

• Analyze requests on Payroll, Sales and other critical issues of the client

• Work on time-sensitive projects and under pressure situation 

• Should be able to handle project individually 

• Should be able to invest time by themselves to learn the product

Experience and Skills:

• 2+ years of applicable experience in product lead customer support 

• Detail-oriented especially while troubleshooting client issues

• Ability to communicate concisely and impactfully with the client and internal stakeholders 

• Strong verbal and written communication skills

• Familiarity with Zendesk and Jira platforms is a plus.

*Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.*

About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. 

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are: 

• Fluent in written and spoken Spanish, with excellent communication skills.

• Proficient in English to effectively communicate with internal teams.

• Prior experience in customer support or technical support roles preferred.

• Experience in handling client calls (added advantage)

Key Responsibilities:

• Maintain high customer satisfaction with primary focus on providing the best customer support

• Interact with customers in Spanish via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues

• Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal

• Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve.

• Author, edit and publish quality Knowledge Base content to improve customer self-service resources

• Accurately link and categorize cases upon case closure to help inform root cause of customer contacts

• Support job seekers and applicants on using the Harri marketplace platform

• Experience with an international company will be an added benefit

• Work on client issues within the SLA defined 

• Analyze requests on Payroll, Sales and other critical issues of the client

• Work on time-sensitive projects and under pressure situation 

• Should be able to handle project individually 

• Should be able to invest time by themselves to learn the product

Experience and Skills:

• 2+ years of applicable experience in product lead customer support 

• Detail-oriented especially while troubleshooting client issues

• Ability to communicate concisely and impactfully with the client and internal stakeholders 

• Strong verbal and written communication skills

• Familiarity with Zendesk and Jira platforms is a plus.

*Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.*