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Customer Support Representative
Harri - India
Customer Support Representative
Harri - India
Full Time
To be discussed
Customer Support Representative
Harri - India
Full Time
To be discussed
Skills
0-2+ years of applicable experience
Detail-Orientated
Description
Job description
About Harri:
Harri is an optimized employee experience platform built for the service industry vertical. With over 30 modules interconnecting solutions for talent acquisition, workforce management, talent development, communications, analytics, and business intelligence, Harri equips enterprise businesses with next-generation technology enabling them to build, manage and develop their teams from a single platform.
Harri operates on a global scale with offices in London, New York, Miami, Palestine and India. We were recently named one of the “Top 50 Startups” by LinkedIn, awarded “Best Enterprise Solution for Core HR/Workforce” by HR Tech Awards and “Best Tech Startup” by the TIMMY Awards.
We are passionate about building a team of Service First driven individuals that want to exceed the expectations of those that share an experience with our brand. If you’re a builder, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family…
Key Responsibilities
Maintain high customer satisfaction with primary focus on providing the best customer support
Interact with customers via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues
Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal
Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve.
Author, edit and publish quality Knowledge Base content to improve customer self-service resources
Accurately link and categorize cases upon case closure to help inform root cause of customer contacts
Support job seekers and applicants on using the Harri marketplace platform
Experience with an international company will be an added benefit
Work on client issues within the SLA defined
Analyse requests on Payroll, Sales and other critical issues of the client
Work on time-sensitive projects and under pressure situation
Should be ok working on rotation and weekend shifts (24/7 coverage)
Should be able to handle project individually
Should be able to invest time by themselves to learn the product
About You:
0-2+ years of applicable experience in product lead customer support
Detail-oriented especially while troubleshooting client issues
Ability to communicate concisely and impactfully with the client and internal stakeholders
Strong verbal and written communication skills
Experience in handling client calls (added advantage)
Job description
About Harri:
Harri is an optimized employee experience platform built for the service industry vertical. With over 30 modules interconnecting solutions for talent acquisition, workforce management, talent development, communications, analytics, and business intelligence, Harri equips enterprise businesses with next-generation technology enabling them to build, manage and develop their teams from a single platform.
Harri operates on a global scale with offices in London, New York, Miami, Palestine and India. We were recently named one of the “Top 50 Startups” by LinkedIn, awarded “Best Enterprise Solution for Core HR/Workforce” by HR Tech Awards and “Best Tech Startup” by the TIMMY Awards.
We are passionate about building a team of Service First driven individuals that want to exceed the expectations of those that share an experience with our brand. If you’re a builder, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family…
Key Responsibilities
Maintain high customer satisfaction with primary focus on providing the best customer support
Interact with customers via phone, chat and email to proficiently and consistently troubleshoot and resolve basic issues
Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal
Quickly identify when issues are more complex and gather appropriate information to triage to a senior member of the Support team to resolve.
Author, edit and publish quality Knowledge Base content to improve customer self-service resources
Accurately link and categorize cases upon case closure to help inform root cause of customer contacts
Support job seekers and applicants on using the Harri marketplace platform
Experience with an international company will be an added benefit
Work on client issues within the SLA defined
Analyse requests on Payroll, Sales and other critical issues of the client
Work on time-sensitive projects and under pressure situation
Should be ok working on rotation and weekend shifts (24/7 coverage)
Should be able to handle project individually
Should be able to invest time by themselves to learn the product
About You:
0-2+ years of applicable experience in product lead customer support
Detail-oriented especially while troubleshooting client issues
Ability to communicate concisely and impactfully with the client and internal stakeholders
Strong verbal and written communication skills
Experience in handling client calls (added advantage)
Customer Support Representative
Full Time
To be discussed
Skills
0-2+ years of applicable experience
Detail-Orientated
expired job post
Block C, RMZ Futura Plot No. 14 and 15, Phase 2, HITEC City, Hyderabad, Telangana 500081, India