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Customer Success Manager

Category
Corporate
Cuisine
British
Summary
Customer Success Manager
Salary Up to £40000 / Year
Plus Bonus & Commission
Schedule Full Time
Experience Minimum 1 year of experience
Location Bloomsbury, London, UK
Category Corporate
Cuisine British

Customer Success Manager


Description

Why you'll love Harri:

Harri is changing the way the service industry (restaurants, hotels, etc.) deliver the employee experience. From applicant to senior leader, Harri’s platform helps operators like The Ivy Collection, Honest Burgers, Radisson Hotels and Cote find, engage and grow their people. 

The service and hospitality industry suffers from the most challenging labour conditions and operating environments so Harri is solving these problems with technology. The market has been wildly receptive and the time to scale revenue and success operations is now.

Based in central London (although currently remote), Harri has global offices in the US, India, and the Middle East and was recently named Top 50 Startup by LinkedIn.

Hospitality is in our DNA, from our CEO’s early days as a restauranter, and we are set on forever changing the landscape of our industry. We need the very best and brightest to join us. The time is now. 

About the Role:

Harri is a global technology platform connecting top hospitality brands with the talent, technology, and insights needed to help build and manage their teams. With more than 30 modules, the platform provides solutions for talent acquisition, employer branding, applicant tracking, scheduling, time & attendance, communications, compliance, and analytics. With 400,000 job seekers and 9,000 employers. The role of the CS is to be a true ambassador and support alignment between the customer objectives and Harri

What is a Customer Success Manager?

  • Develops Healthy Customer Relationships

  • Enhances Customer Experience

  • Evaluates and Analyzes Customer Needs

  • Builds Trust and Transparency with Clients

  • Acts as a Customer Advocate

  • Promotes Customer Loyalty


Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri

General Responsibilities: Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients.  Specifically:

  • Fostering relationships with key accounts and internal teams to drive action.

  • Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients

  • Developing relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy

  • Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization.

  • Understanding how to build and present Harri’s value story using data and insights.

  • Driving growth with existing customers, identifying upsell and cross sell opportunities and therefore generating new revenue.

  • Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments.

  • Communicate regularly with the customer to evaluate satisfaction

General Activities Include but are not limited:

  • Identifying Cross-Platform Opportunities and liaising with the Go-to-market team 

  • Own the renewal process for all customers and work with cross-functional teams to align billing

  • Create NRO (New Restaurant Opening) opportunities for the client for the launch team to implement to ensure that all relevant locations are billed accordingly 

  • Create success plans with senior leaders of the business to showcase ROI

  • Identify adoption opportunities and showcase with the client through EBRs that will determine next steps and enhance the customer’s success plan 

  • Activating Upsell features for the client

Rewards and Perks
  • Annual Bonus 
  • Quarterly Commission Structure
  • Hybrid working environment 
  • Working with an incredible "scale-up" business with some of the best people in the industry! 

Why you'll love Harri:

Harri is changing the way the service industry (restaurants, hotels, etc.) deliver the employee experience. From applicant to senior leader, Harri’s platform helps operators like The Ivy Collection, Honest Burgers, Radisson Hotels and Cote find, engage and grow their people. 

The service and hospitality industry suffers from the most challenging labour conditions and operating environments so Harri is solving these problems with technology. The market has been wildly receptive and the time to scale revenue and success operations is now.

Based in central London (although currently remote), Harri has global offices in the US, India, and the Middle East and was recently named Top 50 Startup by LinkedIn.

Hospitality is in our DNA, from our CEO’s early days as a restauranter, and we are set on forever changing the landscape of our industry. We need the very best and brightest to join us. The time is now. 

About the Role:

Harri is a global technology platform connecting top hospitality brands with the talent, technology, and insights needed to help build and manage their teams. With more than 30 modules, the platform provides solutions for talent acquisition, employer branding, applicant tracking, scheduling, time & attendance, communications, compliance, and analytics. With 400,000 job seekers and 9,000 employers. The role of the CS is to be a true ambassador and support alignment between the customer objectives and Harri

What is a Customer Success Manager?

  • Develops Healthy Customer Relationships

  • Enhances Customer Experience

  • Evaluates and Analyzes Customer Needs

  • Builds Trust and Transparency with Clients

  • Acts as a Customer Advocate

  • Promotes Customer Loyalty


Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri

General Responsibilities: Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients.  Specifically:

  • Fostering relationships with key accounts and internal teams to drive action.

  • Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients

  • Developing relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy

  • Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization.

  • Understanding how to build and present Harri’s value story using data and insights.

  • Driving growth with existing customers, identifying upsell and cross sell opportunities and therefore generating new revenue.

  • Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments.

  • Communicate regularly with the customer to evaluate satisfaction

General Activities Include but are not limited:

  • Identifying Cross-Platform Opportunities and liaising with the Go-to-market team 

  • Own the renewal process for all customers and work with cross-functional teams to align billing

  • Create NRO (New Restaurant Opening) opportunities for the client for the launch team to implement to ensure that all relevant locations are billed accordingly 

  • Create success plans with senior leaders of the business to showcase ROI

  • Identify adoption opportunities and showcase with the client through EBRs that will determine next steps and enhance the customer’s success plan 

  • Activating Upsell features for the client

Rewards and Perks
  • Annual Bonus 
  • Quarterly Commission Structure
  • Hybrid working environment 
  • Working with an incredible "scale-up" business with some of the best people in the industry! 

Details
Salary Up to £40000 / Year
Plus Bonus & Commission
Schedule Full Time
Experience Minimum 1 year of experience
Location Bloomsbury, London, UK
Category Corporate
Cuisine British

Skills
Customer Experience
By applying you confirm you have these skills.

This Job is no longer available

Bloomsbury, London, UK