Customer Success Manager

Who we are: 

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. 

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Why you'll love Harri:

Harri is changing the way the service industry (restaurants, hotels, etc.) delivers the employee experience. From applicant to senior leader, Harri’s platform helps operators like The Ivy Collection, Burger King, Radisson Hotels, and Gaucho find, engage and grow their people. Hospitality is in our DNA, from our CEO’s early days as a restauranter, and we are set on forever changing the landscape of our industry. We need the very best and brightest to join us. The time is now. 

About the Role:

The role of the CS is to be a true ambassador and support alignment between the customer objectives and Harri, are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most out of their investment in Harri.

Responsibilities:

Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients:

• Fostering relationships with key accounts and internal teams to drive action.

• Developing relationships to serve as trusted consultants with customers to optimise their loyalty and marketing strategy

• Monitoring usage and product adoption and proactively contacting clients to deliver coaching/training to improve their utilisation.

• Understanding how to build and present Harri’s value story using data and insights.

• Driving growth with existing customers, identifying upsell and cross-sell opportunities and therefore generating new revenue.

• Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments.

• Communicate regularly with the customer to evaluate satisfaction

 Why we’ll love you:

• You’ll have a great, trusting character and will develop healthy customer relationships

• Enhance Customer Experience

• Evaluate and Analyse Customer Needs

• Builds Trust and Transparency with Clients

• Act as a Customer Advocate

• Promotes Customer Loyalty

CSM Benefits: 

• Hybrid working - 3 days in the London office a week

• Company Events

• Cycle-to-work scheme

• Work from anywhere in August

• Social Committees

• Monthly team socials

• YuLife  - Employee Insurance and Benefits

If you think you'd be a good fit for the Customer Success Manager role, we look forward to meeting you!

Who we are: 

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. 

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Why you'll love Harri:

Harri is changing the way the service industry (restaurants, hotels, etc.) delivers the employee experience. From applicant to senior leader, Harri’s platform helps operators like The Ivy Collection, Burger King, Radisson Hotels, and Gaucho find, engage and grow their people. Hospitality is in our DNA, from our CEO’s early days as a restauranter, and we are set on forever changing the landscape of our industry. We need the very best and brightest to join us. The time is now. 

About the Role:

The role of the CS is to be a true ambassador and support alignment between the customer objectives and Harri, are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most out of their investment in Harri.

Responsibilities:

Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients:

• Fostering relationships with key accounts and internal teams to drive action.

• Developing relationships to serve as trusted consultants with customers to optimise their loyalty and marketing strategy

• Monitoring usage and product adoption and proactively contacting clients to deliver coaching/training to improve their utilisation.

• Understanding how to build and present Harri’s value story using data and insights.

• Driving growth with existing customers, identifying upsell and cross-sell opportunities and therefore generating new revenue.

• Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments.

• Communicate regularly with the customer to evaluate satisfaction

 Why we’ll love you:

• You’ll have a great, trusting character and will develop healthy customer relationships

• Enhance Customer Experience

• Evaluate and Analyse Customer Needs

• Builds Trust and Transparency with Clients

• Act as a Customer Advocate

• Promotes Customer Loyalty

CSM Benefits: 

• Hybrid working - 3 days in the London office a week

• Company Events

• Cycle-to-work scheme

• Work from anywhere in August

• Social Committees

• Monthly team socials

• YuLife  - Employee Insurance and Benefits

If you think you'd be a good fit for the Customer Success Manager role, we look forward to meeting you!