About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. 

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are:

The Customer Success Solutions Architect is a pivotal role within Harri, designed to bridge the gap between our customer success and product development teams. This role involves working intimately with customers to understand their unique needs and challenges, designing and implementing solutions such as labour models that will optimise business performance or consulting that enhances their experience with our platform. The ideal candidate will have a strong technical background coupled with a customer-centric approach to problem-solving.

Key Responsibilities:

• Collaborate closely with customers to design and implement tailored solutions.
• Serve as a liaison between customer success and product development teams.
• Translate customer feedback into actionable insights for product feature enhancements.
• Ensure that solutions align with both customer needs and technical feasibility.
• Maintain a deep understanding of Harri's products and services to provide effective support.
• Build and nurture strong relationships with customers, enhancing their overall experience and satisfaction.
• Lead initiatives to improve customer engagement and product adoption.
• Stay abreast of industry trends and customer needs to continually refine our solutions approach.

Experience and Skills:

• Experience in a role requiring a blend of technical and customer-facing skills, such as solution architecture, customer success, or technical consulting.
• Demonstrated ability to design and implement effective solutions in a customer-centric environment.
• Strong technical aptitude and ability to communicate complex technical concepts clearly to non-technical stakeholders.
• Proven track record in customer relationship management and problem-solving.
• Experience in the hospitality industry or with Human Capital Management (HCM) systems is a plus.
• Excellent analytical, organisational, and presentation skills.
• A self-motivated individual who is comfortable in a fast-paced, dynamic environment and eager to grow with the company.

About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. 

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are:

The Customer Success Solutions Architect is a pivotal role within Harri, designed to bridge the gap between our customer success and product development teams. This role involves working intimately with customers to understand their unique needs and challenges, designing and implementing solutions such as labour models that will optimise business performance or consulting that enhances their experience with our platform. The ideal candidate will have a strong technical background coupled with a customer-centric approach to problem-solving.

Key Responsibilities:

• Collaborate closely with customers to design and implement tailored solutions.
• Serve as a liaison between customer success and product development teams.
• Translate customer feedback into actionable insights for product feature enhancements.
• Ensure that solutions align with both customer needs and technical feasibility.
• Maintain a deep understanding of Harri's products and services to provide effective support.
• Build and nurture strong relationships with customers, enhancing their overall experience and satisfaction.
• Lead initiatives to improve customer engagement and product adoption.
• Stay abreast of industry trends and customer needs to continually refine our solutions approach.

Experience and Skills:

• Experience in a role requiring a blend of technical and customer-facing skills, such as solution architecture, customer success, or technical consulting.
• Demonstrated ability to design and implement effective solutions in a customer-centric environment.
• Strong technical aptitude and ability to communicate complex technical concepts clearly to non-technical stakeholders.
• Proven track record in customer relationship management and problem-solving.
• Experience in the hospitality industry or with Human Capital Management (HCM) systems is a plus.
• Excellent analytical, organisational, and presentation skills.
• A self-motivated individual who is comfortable in a fast-paced, dynamic environment and eager to grow with the company.