Harri US Brand Cover
{{'Back to Hospitality Unite Jobs' | translate}}

Customer Success Manager

Cuisine
Happiness • In • Hospitality
Summary
Customer Success Manager
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location 665 Broadway, New York, NY 10012, USA
Cuisine Happiness • In • Hospitality

Customer Success Manager


Description
Team Harri is Hiring.... Customer Success Managers

Harri is the first enterprise ready workforce management platform built for the services vertical. The services vertical presents the greatest technological challenges that exist within the world of enterprise Workforce / Human Capital Management technology. Harri believes that the service industries deserve a platform built from the ground up for services. We know this space well: our founder and CEO Luke Fryer, a technologist and restaurateur, has set the standard for how to build technology for an industry Harri cares about and knows incredibly well.

If you’re a builder, entrepreneur, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family.

Who are we looking for?
Customer Success Managers are responsible for managing customers after successfully onboarding them onto the Harri platform. You will be the success manager as well as the trusted consultant to hospitality industry customers.

Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri.

Client Consultation
* Develop relationships to serve as a trusted advisor with customers to optimize their business
* Proactively develop and share best practices
* Provide ongoing training and end-user support
* Escalation point for all clients issues
* Gather customer requirements and partner with the Product team to deliver functionality to the customer

Engagement
* Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization
* Accountable for quality of results produced
* Provide support to the technical team to ensure system quality, functionality, and performance
* Identify sales opportunities that will enhance the client experience and improve their business operations

Requirements
* Bachelor’s Degree
* 2+ years in a customer-facing role at a SaaS Software company
* Experience in the hospitality industry in an operations, general manager, or other operational role strongly preferred
* An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company
* Reports to Senior Manager, Customer Success
Team Harri is Hiring.... Customer Success Managers

Harri is the first enterprise ready workforce management platform built for the services vertical. The services vertical presents the greatest technological challenges that exist within the world of enterprise Workforce / Human Capital Management technology. Harri believes that the service industries deserve a platform built from the ground up for services. We know this space well: our founder and CEO Luke Fryer, a technologist and restaurateur, has set the standard for how to build technology for an industry Harri cares about and knows incredibly well.

If you’re a builder, entrepreneur, problem solver, and love the fast pace of a startup, it’s time to come meet the Harri family.

Who are we looking for?
Customer Success Managers are responsible for managing customers after successfully onboarding them onto the Harri platform. You will be the success manager as well as the trusted consultant to hospitality industry customers.

Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri.

Client Consultation
* Develop relationships to serve as a trusted advisor with customers to optimize their business
* Proactively develop and share best practices
* Provide ongoing training and end-user support
* Escalation point for all clients issues
* Gather customer requirements and partner with the Product team to deliver functionality to the customer

Engagement
* Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization
* Accountable for quality of results produced
* Provide support to the technical team to ensure system quality, functionality, and performance
* Identify sales opportunities that will enhance the client experience and improve their business operations

Requirements
* Bachelor’s Degree
* 2+ years in a customer-facing role at a SaaS Software company
* Experience in the hospitality industry in an operations, general manager, or other operational role strongly preferred
* An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company
* Reports to Senior Manager, Customer Success

Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location 665 Broadway, New York, NY 10012, USA
Cuisine Happiness • In • Hospitality

Skills
Customer Service
training
HOSPITALITY
Saas
By applying you confirm you have these skills.

We run background checks on all new hires in this position.

665 Broadway, New York, NY 10012, USA