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Implementation Consultant, SaaS

Cuisine
Happiness • In • Hospitality
Summary
Implementation Consultant, SaaS
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location 611 Broadway #309, New York, NY 10012, United States
Cuisine Happiness • In • Hospitality

Implementation Consultant, SaaS


Description

Team Harri is Hiring.... Implementation Consultants


Harri offers a next-generation SaaS HCM software technology platform that helps hospitality organizations build, manage, and engage their teams. With more than 30 modules, the platform provides solutions for talent acquisition, employer branding, applicant tracking, scheduling, time & attendance, communications, compliance, and analytics. With 400,000 job seekers and 9,000 employers, Harri is a best in class solution that helps solve for the labor-related challenges that plague the hospitality industry. Based in NYC, Harri has global offices in the UK, India, and the Middle East and was recently named a Top 50 Startup by LinkedIn.


Who are we looking for?


Implementation Consultants are responsible for onboarding new clients from start-to-finish. You will be the project manager as well as the trusted consultant to hospitality and service industry clients.


Our Implementation Consultants are responsible for ensuring that key relationships with our clients are developed and maintained; managing from project inception to ‘go live’. They gather client requirements by liaising with business teams to produce the right specifications, before configuring our product to meet the needs of our clients and managing the full development cycle and subsequent implementation.


Client Management


  • Provide product expertise and guidance to clients throughout the implementation

  • Develop functional expertise with Harri solutions and proactively develop and share best practices as product evolves and updates over time

  • Provide training and end-user support during the implementation

  • Create, manage and update project plans to track client deliverables and implementation progress



Project Delivery


  • Understand, document and maintain business requirements for new client implementations

  • Accountable for quality of configuration produced

  • Provide support to the QA team to ensure system quality, functionality, and performance

  • Own and escalate any issues preventing implementation and project completion 

  • Work cross-functionally to help plan, execute and drive adoption of process improvements 

  • Manage project, backlog and timeline


Requirements

  • Bachelor’s Degree, or equivalent experience

  • 2+ years in a client-facing role in SaaS and or HCM, with Workforce Management,  ATS, Payroll, HRIS or relevant client implementation experience

  • Experience in the hospitality and service industry in an operations, general manager, or other operational role is a plus

  • An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company

  • Reports to the Head of Implementation

Team Harri is Hiring.... Implementation Consultants


Harri offers a next-generation SaaS HCM software technology platform that helps hospitality organizations build, manage, and engage their teams. With more than 30 modules, the platform provides solutions for talent acquisition, employer branding, applicant tracking, scheduling, time & attendance, communications, compliance, and analytics. With 400,000 job seekers and 9,000 employers, Harri is a best in class solution that helps solve for the labor-related challenges that plague the hospitality industry. Based in NYC, Harri has global offices in the UK, India, and the Middle East and was recently named a Top 50 Startup by LinkedIn.


Who are we looking for?


Implementation Consultants are responsible for onboarding new clients from start-to-finish. You will be the project manager as well as the trusted consultant to hospitality and service industry clients.


Our Implementation Consultants are responsible for ensuring that key relationships with our clients are developed and maintained; managing from project inception to ‘go live’. They gather client requirements by liaising with business teams to produce the right specifications, before configuring our product to meet the needs of our clients and managing the full development cycle and subsequent implementation.


Client Management


  • Provide product expertise and guidance to clients throughout the implementation

  • Develop functional expertise with Harri solutions and proactively develop and share best practices as product evolves and updates over time

  • Provide training and end-user support during the implementation

  • Create, manage and update project plans to track client deliverables and implementation progress



Project Delivery


  • Understand, document and maintain business requirements for new client implementations

  • Accountable for quality of configuration produced

  • Provide support to the QA team to ensure system quality, functionality, and performance

  • Own and escalate any issues preventing implementation and project completion 

  • Work cross-functionally to help plan, execute and drive adoption of process improvements 

  • Manage project, backlog and timeline


Requirements

  • Bachelor’s Degree, or equivalent experience

  • 2+ years in a client-facing role in SaaS and or HCM, with Workforce Management,  ATS, Payroll, HRIS or relevant client implementation experience

  • Experience in the hospitality and service industry in an operations, general manager, or other operational role is a plus

  • An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company

  • Reports to the Head of Implementation


Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location 611 Broadway #309, New York, NY 10012, United States
Cuisine Happiness • In • Hospitality

Skills
Hospitality Experience
Project Management
Saas
ATS
Implementation
HCM
wfm
AI
By applying you confirm you have these skills.

We run background checks on all new hires in this position.

611 Broadway #309, New York, NY 10012, United States