Salary | $80000 - $95000 / Year |
Schedule | Full Time |
Location | 611 Broadway #309, New York, NY 10012, United States |
Cuisine | Happiness • In • Hospitality |
Report line Vice President of CS
Salary $80,000 - $95,000 base / 10% annual bonus eligible.
Enterprise Customer Success Manager BENEFITS:
Comprehensive benefits package including media, dental, vision benefits, 401k plan along with health and wellness offerings.
Unlimited paid time off, parental leave and hybrid WFH policy (for candidates within our NYC office) otherwise, remote working policy.
Fair and equitable compensation, based on industry and external market data.
Base pay offered may vary depending on, but not limited to experience, education, job-related knowledge, skills, geographic location and business needs.
Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri.
Customer Success Managers are responsible for:
Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients.
Fostering relationships with key accounts and internal teams to drive action.
Developing relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy.
Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization.
Understanding how to build and present Harri’s value story using data and insights.
Driving growth with existing customers, identifying upsell and cross-sell opportunities and therefore generating new revenue.
Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments.
Communicate regularly with the customer to evaluate satisfaction
General Activities Include but are not limited to the following:
In collaboration with our Go-To-Market teams, identify upsell and cross-sell opportunities that will enhance the client experience and improve their business operations.
Create Success plans with Senior Leaders of the business to showcase ROI and reduce churn risk.
Be the escalation point for issues and work across Support and Technical Support teams to ensure resolution and that SLAs are met.
Identify product adoption opportunities and showcase with the client through Executive Business Reviews that will determine next steps and enhance the customer’s Success plan.
Schedule Executive Business Reviews with the client on a 6 month basis and weekly/biweekly/monthly Success meetings dependent on health and risk of the account.
Own the renewal process for your book of business and work with cross functional teams on contract renewals and billing reconciliation.
Create NRO (New Restaurant Opening) opportunities for the client in collaboration with Implementation and Accounting teams to ensure that all relevant locations are billed accordingly.
REQUIREMENTS:
Bachelor’s Degree
An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company
Strong attention to detail with excellent analytical, written, problem solving skills.
PREFERRED QUALIFICATIONS:
3+ years in a customer-facing role at a SaaS Software company, HCM and/or payroll experience.
Experience in the hospitality industry in an operations, general manager, or other operational role.
Experience using G-Suite, Salesforce, Zendesk and/or other CRM tools.
If you think you'd be a good fit for the Enterprise Customer Success Manager, we look forward to meeting you!
Report line Vice President of CS
Salary $80,000 - $95,000 base / 10% annual bonus eligible.
Enterprise Customer Success Manager BENEFITS:
Comprehensive benefits package including media, dental, vision benefits, 401k plan along with health and wellness offerings.
Unlimited paid time off, parental leave and hybrid WFH policy (for candidates within our NYC office) otherwise, remote working policy.
Fair and equitable compensation, based on industry and external market data.
Base pay offered may vary depending on, but not limited to experience, education, job-related knowledge, skills, geographic location and business needs.
Our Customer Success Managers are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them post ‘go live’. They take the time to get to know their clients and their business needs, to ensure they are getting the most of their investment in Harri.
Customer Success Managers are responsible for:
Customer Success Managers are responsible for developing and retaining positive relationships with Harri clients.
Fostering relationships with key accounts and internal teams to drive action.
Developing relationships to serve as a trusted consultant with customers to optimize their loyalty and marketing strategy.
Monitoring usage and product adoption, proactively contacting clients to deliver coaching/training to improve their utilization.
Understanding how to build and present Harri’s value story using data and insights.
Driving growth with existing customers, identifying upsell and cross-sell opportunities and therefore generating new revenue.
Understanding, adapting to and helping to develop Harri’s ongoing product and technology developments.
Communicate regularly with the customer to evaluate satisfaction
General Activities Include but are not limited to the following:
In collaboration with our Go-To-Market teams, identify upsell and cross-sell opportunities that will enhance the client experience and improve their business operations.
Create Success plans with Senior Leaders of the business to showcase ROI and reduce churn risk.
Be the escalation point for issues and work across Support and Technical Support teams to ensure resolution and that SLAs are met.
Identify product adoption opportunities and showcase with the client through Executive Business Reviews that will determine next steps and enhance the customer’s Success plan.
Schedule Executive Business Reviews with the client on a 6 month basis and weekly/biweekly/monthly Success meetings dependent on health and risk of the account.
Own the renewal process for your book of business and work with cross functional teams on contract renewals and billing reconciliation.
Create NRO (New Restaurant Opening) opportunities for the client in collaboration with Implementation and Accounting teams to ensure that all relevant locations are billed accordingly.
REQUIREMENTS:
Bachelor’s Degree
An ambitious, and self-motivated team player who is comfortable working in a fast-paced environment, and is ready to grow with a company
Strong attention to detail with excellent analytical, written, problem solving skills.
PREFERRED QUALIFICATIONS:
3+ years in a customer-facing role at a SaaS Software company, HCM and/or payroll experience.
Experience in the hospitality industry in an operations, general manager, or other operational role.
Experience using G-Suite, Salesforce, Zendesk and/or other CRM tools.
If you think you'd be a good fit for the Enterprise Customer Success Manager, we look forward to meeting you!
Salary | $80000 - $95000 / Year |
Schedule | Full Time |
Location | 611 Broadway #309, New York, NY 10012, United States |
Cuisine | Happiness • In • Hospitality |