About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. 

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are:

The Director of Sales, Franchise Development will report to the SVP of US Sales and will lead a team of account executives targeting specific Franchise Systems in the United States. You will play a critical role in the successful planning and execution of our strategy to grow our market-leading position within the US Franchise market. As Director of Sales, you are responsible for the development of a broad and deep revenue platform focused on Franchise Hospitality groups. 

Ultimately, your goal is to ensure that the value derived from the solution exceeds the customer’s expectations; as such, the role requires a combination of customer management experience, cross-functional collaboration with Harri product and engineering, and excellent internal and external communication skills. This role relies heavily on personal accountability for results, and a willingness to go ‘the extra mile’ for each and every customer. 

The objective is to build teams to both sell into new accounts and sell additional Harri products into existing customer accounts. The individual will have an understanding of restaurant industry needs and adapt the sales and delivery approach of the Harri solution to their style of doing business.

Day in the Life:

As a key member of the sales leadership team, your prior experience will be valued in this fast-growing organization where everyone rolls up their sleeves to achieve the ambitious goals we have set for ourselves. In this role, you will serve as an active member of the GTM Leadership team and build strong, collaborative relationships throughout the Sales, Pre-Sales, Enablement, Marketing and Success organizations.

Responsibilities: 

• Ultimately you will be responsible for driving revenue growth. 
• Lead a world-class group of Account Executives, partnering to close some of our largest and highest priority customers and prospects. 
• Coaching is the most important part of your role as a leader, at every level of leadership.
• You are responsible for keeping up the motivation of the team through positive energy, engagement and culture.
• Develop and execute plans for your team to meet or exceed quota targets over monthly, quarterly, and annual periods
• Collaborate with Account Executives and directly engage high-priority prospects to help sell the value of Harri and close large opportunities 
• Maintain weekly reporting and meetings for your team and individual Account Executives  
• Ongoing development of the sales team which includes recruiting, hiring and training new reps on the Harri sales process
• Conducts weekly forecast meetings. Coaches direct reports re: strategies to drive new revenue, including account mapping for franchise systems
• Reports on sales activity and forecast to the SVP of US Sales
• Consistently monitors the sales activity of the team, and tracks the results
• Report progress and pipeline to the SVP of US Sales  
• Help support full cycle sales reps in prospecting/discovery/demo/negotiation best practices  
• Hold team accountable to weekly/monthly/quarterly goals  
• Ownership of CRM best practices and data integrity
• Professionally represent Harri at marketing events & trade shows to support the sales team in the generation of new leads, as required.
• Work closely with marketing to develop account-based marketing strategies
• Advise internal teams on the voice of customers to ensure solutions align with market needs
• Understanding how our competitor's prices, what they bundle/charge for and structuring our pricing to achieve commercial competitive advantages.
• Advise Executive Leadership team on issues affecting customers and assist in strategic planning
• Other duties as assigned

Qualifications, Experience, Education, Skills:

• Documented Success working in or selling to Franchise Restaurant Systems  
• Strong communication skills in a variety of settings including prospects, customers and executive teams 
• Analytical approach to resolving complex prospect & customer challenges 
• A bachelor’s degree strongly preferred
• HCM Experience preferred not required 
• Hospitality/Service Industry Experience preferred not required
• 3-5+ years experience directly managing SaaS sales teams 
• History of exceeding quota with Enterprise level clients
• Experience with Salesforce and other sales technologies and best practices for enabling your team  
• Ability to travel up to 50% of the time - although this will be on an as-needed basis
• Self-motivated to get work done in a timely and professional manner to deadlines 

About Harri:

Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. 

If you’re a builder, or problem solver, and love the fast pace of a startup, it’s time to meet the Harri family.

Who you are:

The Director of Sales, Franchise Development will report to the SVP of US Sales and will lead a team of account executives targeting specific Franchise Systems in the United States. You will play a critical role in the successful planning and execution of our strategy to grow our market-leading position within the US Franchise market. As Director of Sales, you are responsible for the development of a broad and deep revenue platform focused on Franchise Hospitality groups. 

Ultimately, your goal is to ensure that the value derived from the solution exceeds the customer’s expectations; as such, the role requires a combination of customer management experience, cross-functional collaboration with Harri product and engineering, and excellent internal and external communication skills. This role relies heavily on personal accountability for results, and a willingness to go ‘the extra mile’ for each and every customer. 

The objective is to build teams to both sell into new accounts and sell additional Harri products into existing customer accounts. The individual will have an understanding of restaurant industry needs and adapt the sales and delivery approach of the Harri solution to their style of doing business.

Day in the Life:

As a key member of the sales leadership team, your prior experience will be valued in this fast-growing organization where everyone rolls up their sleeves to achieve the ambitious goals we have set for ourselves. In this role, you will serve as an active member of the GTM Leadership team and build strong, collaborative relationships throughout the Sales, Pre-Sales, Enablement, Marketing and Success organizations.

Responsibilities: 

• Ultimately you will be responsible for driving revenue growth. 
• Lead a world-class group of Account Executives, partnering to close some of our largest and highest priority customers and prospects. 
• Coaching is the most important part of your role as a leader, at every level of leadership.
• You are responsible for keeping up the motivation of the team through positive energy, engagement and culture.
• Develop and execute plans for your team to meet or exceed quota targets over monthly, quarterly, and annual periods
• Collaborate with Account Executives and directly engage high-priority prospects to help sell the value of Harri and close large opportunities 
• Maintain weekly reporting and meetings for your team and individual Account Executives  
• Ongoing development of the sales team which includes recruiting, hiring and training new reps on the Harri sales process
• Conducts weekly forecast meetings. Coaches direct reports re: strategies to drive new revenue, including account mapping for franchise systems
• Reports on sales activity and forecast to the SVP of US Sales
• Consistently monitors the sales activity of the team, and tracks the results
• Report progress and pipeline to the SVP of US Sales  
• Help support full cycle sales reps in prospecting/discovery/demo/negotiation best practices  
• Hold team accountable to weekly/monthly/quarterly goals  
• Ownership of CRM best practices and data integrity
• Professionally represent Harri at marketing events & trade shows to support the sales team in the generation of new leads, as required.
• Work closely with marketing to develop account-based marketing strategies
• Advise internal teams on the voice of customers to ensure solutions align with market needs
• Understanding how our competitor's prices, what they bundle/charge for and structuring our pricing to achieve commercial competitive advantages.
• Advise Executive Leadership team on issues affecting customers and assist in strategic planning
• Other duties as assigned

Qualifications, Experience, Education, Skills:

• Documented Success working in or selling to Franchise Restaurant Systems  
• Strong communication skills in a variety of settings including prospects, customers and executive teams 
• Analytical approach to resolving complex prospect & customer challenges 
• A bachelor’s degree strongly preferred
• HCM Experience preferred not required 
• Hospitality/Service Industry Experience preferred not required
• 3-5+ years experience directly managing SaaS sales teams 
• History of exceeding quota with Enterprise level clients
• Experience with Salesforce and other sales technologies and best practices for enabling your team  
• Ability to travel up to 50% of the time - although this will be on an as-needed basis
• Self-motivated to get work done in a timely and professional manner to deadlines