Assistant General Manager

Assisting the General Manager in training and developing management and staff.
Schedules some or all front of house departments.

Submits and verifies payroll for front of the house staff.

Develops training documents, menu descriptions and service documents for front of house staff.
Discuss hiring needs with General Manager and Human Resources and assists in the interviewing and
hiring process.

Coordinate interviews with applicants as necessary.

On boards and creates training programs for new hires.

Prepare daily and seasonal staff training classes.

Design and implement new tools and procedures to improve service as necessary.

Lead pre-shifts daily to make sure staff is aware of all company-wide news, HR updates, and
restaurant menu additions.

Handle all guest relations issues when guests call ie. chargebacks, staff issues, lost items, etc.
Ensure that all health department standards are being upheld daily.

Has awareness and understanding of the restaurant P&L and implements plans to increase profit
margin by controlling labor and operating costs.

Ensures a high level of guest satisfaction and cultivates return business.

Develops and upholds restaurant standard operating procedures.

Meets guests and develops relationships to manage the restaurant from a promotional angle.
Develops and upholds restaurant standard operating procedures.

Upholds all human resources best practices as it pertains to coaching, counseling, disciplinary, hiring,
and terminations.

Follows and ensures compliance of all EMM Group policies and standard operating procedures as
outlined in the Employee Handbook.

Acts as an ambassador to EMM Culture.

Assisting the General Manager in training and developing management and staff.
Schedules some or all front of house departments.

Submits and verifies payroll for front of the house staff.

Develops training documents, menu descriptions and service documents for front of house staff.
Discuss hiring needs with General Manager and Human Resources and assists in the interviewing and
hiring process.

Coordinate interviews with applicants as necessary.

On boards and creates training programs for new hires.

Prepare daily and seasonal staff training classes.

Design and implement new tools and procedures to improve service as necessary.

Lead pre-shifts daily to make sure staff is aware of all company-wide news, HR updates, and
restaurant menu additions.

Handle all guest relations issues when guests call ie. chargebacks, staff issues, lost items, etc.
Ensure that all health department standards are being upheld daily.

Has awareness and understanding of the restaurant P&L and implements plans to increase profit
margin by controlling labor and operating costs.

Ensures a high level of guest satisfaction and cultivates return business.

Develops and upholds restaurant standard operating procedures.

Meets guests and develops relationships to manage the restaurant from a promotional angle.
Develops and upholds restaurant standard operating procedures.

Upholds all human resources best practices as it pertains to coaching, counseling, disciplinary, hiring,
and terminations.

Follows and ensures compliance of all EMM Group policies and standard operating procedures as
outlined in the Employee Handbook.

Acts as an ambassador to EMM Culture.