Reservationist

The Reservationist plays a critical role in the guest experience, as he/she is the very first representative that our guests will interact with.

• Handle reservations for all CHG restaurants.

• Answer all phone calls with a warm, inviting & professional tone.

• Cater to all guest needs & requests by communicating via email & telephone.

• Confirm all CHG restaurant reservations 1 day prior.

• Communicate all Event Inquires to the Event Team.

• Forward all phone messages. 

• Handle all credit card authorizations for guests.

• Acquire all credit card Information for Itemized receipts and credit card disputes. 

• Forward all lost and found inquires to management.

• Distribution of promoter checks for all nightclub venues. 

• Maintain an efficient and accurate reservation system (OpenTable or any other system we may use).

• Have a working understanding of all basic restaurant Information.

• Understands complete floor plan & service flow of the restaurant.

• Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d.

THE COMPANY

Catch Hospitality Group partners Tilman Fertitta, Mark Birnbaum and Eugene Remm have propelled  globally-influenced seafood restaurant Catch (2011) from a standalone NYC flagship to an international  phenomenon with successful locations in Los Angeles, Playa del Carmen and Las Vegas at the ARIA  Resort & Casino, and highly anticipated sister concept Catch Steak which debuted in Fall 2019. With a focus on culture and brand, New York based restauranteurs Remm and Birnbaum spent two  decades building CHG into one of the country’s most successful restaurant management companies.  Dubbed by Forbes Magazine as the “New Kings of New York Hospitality,” Remm and Birnbaum  pioneered dynamic hospitality experiences using food, service and vibe to create seamless transitions  between dining, nightlife and entertainment. In addition to Catch, CHG operates midtown American  brasserie Lexington Brass (2011) and The Co:Laboratory, a full-service event production agency  specializing in the creation of high level, turnkey experiences for brands across the entertainment,  fashion and lifestyle industries. 

In 2017, CATCH partnered with hospitality business mogul Tilman Fertitta, who’s privately  owned Landry’s, Inc. is ranked among the largest restaurant corporations in the U.S. Fertitta has spent  30 years cultivating his hospitality empire of over 600 locations into an international success. Fertitta,  the “World’s Richest Restauranteur,” according to Forbes Magazine, is also the star of CNBC’s Billion  Dollar Buyer, and owner of Golden Nugget Casinos and the NBA Houston Rockets.

Reservationist

The Reservationist plays a critical role in the guest experience, as he/she is the very first representative that our guests will interact with.

• Handle reservations for all CHG restaurants.

• Answer all phone calls with a warm, inviting & professional tone.

• Cater to all guest needs & requests by communicating via email & telephone.

• Confirm all CHG restaurant reservations 1 day prior.

• Communicate all Event Inquires to the Event Team.

• Forward all phone messages. 

• Handle all credit card authorizations for guests.

• Acquire all credit card Information for Itemized receipts and credit card disputes. 

• Forward all lost and found inquires to management.

• Distribution of promoter checks for all nightclub venues. 

• Maintain an efficient and accurate reservation system (OpenTable or any other system we may use).

• Have a working understanding of all basic restaurant Information.

• Understands complete floor plan & service flow of the restaurant.

• Communicate all necessary information including VIP reservations, cancellations and guest issues with the Restaurant Managers and the Maitre’d.

THE COMPANY

Catch Hospitality Group partners Tilman Fertitta, Mark Birnbaum and Eugene Remm have propelled  globally-influenced seafood restaurant Catch (2011) from a standalone NYC flagship to an international  phenomenon with successful locations in Los Angeles, Playa del Carmen and Las Vegas at the ARIA  Resort & Casino, and highly anticipated sister concept Catch Steak which debuted in Fall 2019. With a focus on culture and brand, New York based restauranteurs Remm and Birnbaum spent two  decades building CHG into one of the country’s most successful restaurant management companies.  Dubbed by Forbes Magazine as the “New Kings of New York Hospitality,” Remm and Birnbaum  pioneered dynamic hospitality experiences using food, service and vibe to create seamless transitions  between dining, nightlife and entertainment. In addition to Catch, CHG operates midtown American  brasserie Lexington Brass (2011) and The Co:Laboratory, a full-service event production agency  specializing in the creation of high level, turnkey experiences for brands across the entertainment,  fashion and lifestyle industries. 

In 2017, CATCH partnered with hospitality business mogul Tilman Fertitta, who’s privately  owned Landry’s, Inc. is ranked among the largest restaurant corporations in the U.S. Fertitta has spent  30 years cultivating his hospitality empire of over 600 locations into an international success. Fertitta,  the “World’s Richest Restauranteur,” according to Forbes Magazine, is also the star of CNBC’s Billion  Dollar Buyer, and owner of Golden Nugget Casinos and the NBA Houston Rockets.