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Restaurant Floor Manager

Category
Lifestyle Dining
Cuisine
Seafood
Summary
Restaurant Floor Manager
Salary To Be discussed
Schedule Full Time
Experience Minimum 3 years of experience
Location 8715 Melrose Ave, West Hollywood, CA 90069, USA
Category Lifestyle Dining
Cuisine Seafood

Restaurant Floor Manager


Description

THE POSITION

FLOOR MANAGER 

THE PERSON

Catch Hospitality Group is seeking a highly adaptable leader for Floor Manager.  The ideal candidate exemplifies all of the following: 

Spark Plug 

That person in the room you feel compelled to meet.  They wake up like this, they go to bed like this, this is who they are with no filter.  This person thrives in a dynamic, fast-paced environment.

Relentlessly Kind

Kindness is as natural as breathing air.  This person can’t help but make others feel genuinely appreciated, seen, and heard in their presence.  Passionate & high integrity leader.

Active Listener & Effective Communicator 

This person welcomes candor & is” an ears in, phone down” active listener.   They know the importance of messaging & can effectively communicate with all levels of staff. 

Head Coach

Knows the players, knows how to motivate them, how to challenge them, how to inspire them to level up.  Plays to win.  Has a bias for the importance of talent and training, and is able to  build meaningful relationships grounded in trust with a diverse team.

Talent Scout

This person has the ability to identify  humans and help them shine.

Non-Negotiable Standards

Bespoke eye for detail. E V E R Y detail counts.  Relentless  focus on improvement and raising the bar.  Balances inspiration and accountability. 

Opportunist & Executor

Best is never enough, it’s tomorrow’s 2nd place.  This person has the intellectual horsepower/problem solving ability to identify issues & implement change before the next shift.  Balances scrappiness with finesse.  Leans in harder when times are good. 

Humility Endurance

This person has the humility of a pro baller committing to go back to college to play for the next 4 years.  Every day is the 1st day.  This person has the patience & adaptability to be an active student again despite having already gone pro.

Insatiable Appetite to Learn & Grow

If you’re comfortable, you’re not growing.  Learning means living in the state of slight discomfort & this person thrives on that edge.  Eager to take on new challenges with open-mindedness, respecting  team, peers, and leaders. Can think high and low.

THE ROLE

  • Assisting the General Manager in training and developing management and staff.

  • Schedules some or all front of house departments.

  • Submits and verifies payroll for front of the house staff.

  • Develops training documents, menu descriptions and service documents for front of house staff.

  • Discuss hiring needs with General Manager and Human Resources and assists in the interviewing and hiring process.

  • Coordinate interviews with applicants as necessary.

  • On boards and creates training programs for new hires.

  • Prepare daily and seasonal staff training classes.

  • Design and implement new tools and procedures to improve service as necessary. 

  • Lead pre-shifts daily to make sure staff is aware of all company-wide news, HR updates, and restaurant menu additions.

  • Handle all guest relations issues when guests call ie. chargebacks, staff issues, lost items, etc. 

  • Ensure that all health department standards are being upheld daily.

  • Has awareness and understanding of the restaurant P&L and implements plans to increase profit margin by controlling labor and operating costs.

  • Ensures a high level of guest satisfaction and cultivates return business.

  • Develops and upholds restaurant standard operating procedures.

  • Meets guests and develops relationships to manage the restaurant from a promotional angle.

  • Develops and upholds restaurant standard operating procedures.

  • Upholds all human resources best practices as it pertains to coaching, counseling, disciplinary, hiring, and terminations.

  • Follows and ensures compliance of all CHG policies and standard operating procedures as outlined in the Employee Handbook.

  • Acts as an ambassador to CHG Culture.  

 

THE QUALIFICATIONS 

    Proven success rising through the ranks of hospitality organizations known for their brand, service  and customer loyalty. 

    Exposure to high-growth brands while reporting into senior management. 

    Possess Manager level operational experience at a relevant hospitality company for a minimum of 3 years.

    Previous experience as a leader or critical opening team member of a $5M+ restaurant.

    Experience launching, scaling and improving operations. 

    Strong floor presence with a detailed understanding of Front of House operating  procedures.

    Proven leader capable of mentoring other leaders through a combination of inspiration and  accountability.  

    Ability to leverage a strong personal network of hospitality talent.
    Servant Leadership mentality with the ability to quickly adapt to a strong and established vibe driven culture. 

    Proven commitment to supporting the team at all levels. 

    Highly intuitive, problem solving nature – able to identify operational issues and create  solutions. 

    Demonstrated success with exceeding financial, customer and employee engagement/retention goals.

    Experience with state & city specific general permits & compliance; Oversee facilities

REPORTING 

The Floor Manager will report to the General Manager

THE COMPANY

Catch Hospitality Group partners Tilman Fertitta, Mark Birnbaum and Eugene Remm have propelled  globally-influenced seafood restaurant Catch (2011) from a standalone NYC flagship to an international  phenomenon with successful locations in Los Angeles, Playa del Carmen and Las Vegas at the ARIA  Resort & Casino, and highly anticipated sister concept Catch Steak which debuted in Fall 2019. With a focus on culture and brand, New York based restauranteurs Remm and Birnbaum spent two  decades building CHG into one of the country’s most successful restaurant management companies.  Dubbed by Forbes Magazine as the “New Kings of New York Hospitality,” Remm and Birnbaum  pioneered dynamic hospitality experiences using food, service and vibe to create seamless transitions  between dining, nightlife and entertainment. In addition to Catch, CHG operates midtown American  brasserie Lexington Brass (2011) and The Co:Laboratory, a full-service event production agency  specializing in the creation of high level, turnkey experiences for brands across the entertainment,  fashion and lifestyle industries. 

In 2017, CATCH partnered with hospitality business mogul Tilman Fertitta, who’s privately  owned Landry’s, Inc. is ranked among the largest restaurant corporations in the U.S. Fertitta has spent  30 years cultivating his hospitality empire of over 600 locations into an international success. Fertitta,  the “World’s Richest Restauranteur,” according to Forbes Magazine, is also the star of CNBC’s Billion  Dollar Buyer, and owner of Golden Nugget Casinos and the NBA Houston Rockets.

THE POSITION

FLOOR MANAGER 

THE PERSON

Catch Hospitality Group is seeking a highly adaptable leader for Floor Manager.  The ideal candidate exemplifies all of the following: 

Spark Plug 

That person in the room you feel compelled to meet.  They wake up like this, they go to bed like this, this is who they are with no filter.  This person thrives in a dynamic, fast-paced environment.

Relentlessly Kind

Kindness is as natural as breathing air.  This person can’t help but make others feel genuinely appreciated, seen, and heard in their presence.  Passionate & high integrity leader.

Active Listener & Effective Communicator 

This person welcomes candor & is” an ears in, phone down” active listener.   They know the importance of messaging & can effectively communicate with all levels of staff. 

Head Coach

Knows the players, knows how to motivate them, how to challenge them, how to inspire them to level up.  Plays to win.  Has a bias for the importance of talent and training, and is able to  build meaningful relationships grounded in trust with a diverse team.

Talent Scout

This person has the ability to identify  humans and help them shine.

Non-Negotiable Standards

Bespoke eye for detail. E V E R Y detail counts.  Relentless  focus on improvement and raising the bar.  Balances inspiration and accountability. 

Opportunist & Executor

Best is never enough, it’s tomorrow’s 2nd place.  This person has the intellectual horsepower/problem solving ability to identify issues & implement change before the next shift.  Balances scrappiness with finesse.  Leans in harder when times are good. 

Humility Endurance

This person has the humility of a pro baller committing to go back to college to play for the next 4 years.  Every day is the 1st day.  This person has the patience & adaptability to be an active student again despite having already gone pro.

Insatiable Appetite to Learn & Grow

If you’re comfortable, you’re not growing.  Learning means living in the state of slight discomfort & this person thrives on that edge.  Eager to take on new challenges with open-mindedness, respecting  team, peers, and leaders. Can think high and low.

THE ROLE

  • Assisting the General Manager in training and developing management and staff.

  • Schedules some or all front of house departments.

  • Submits and verifies payroll for front of the house staff.

  • Develops training documents, menu descriptions and service documents for front of house staff.

  • Discuss hiring needs with General Manager and Human Resources and assists in the interviewing and hiring process.

  • Coordinate interviews with applicants as necessary.

  • On boards and creates training programs for new hires.

  • Prepare daily and seasonal staff training classes.

  • Design and implement new tools and procedures to improve service as necessary. 

  • Lead pre-shifts daily to make sure staff is aware of all company-wide news, HR updates, and restaurant menu additions.

  • Handle all guest relations issues when guests call ie. chargebacks, staff issues, lost items, etc. 

  • Ensure that all health department standards are being upheld daily.

  • Has awareness and understanding of the restaurant P&L and implements plans to increase profit margin by controlling labor and operating costs.

  • Ensures a high level of guest satisfaction and cultivates return business.

  • Develops and upholds restaurant standard operating procedures.

  • Meets guests and develops relationships to manage the restaurant from a promotional angle.

  • Develops and upholds restaurant standard operating procedures.

  • Upholds all human resources best practices as it pertains to coaching, counseling, disciplinary, hiring, and terminations.

  • Follows and ensures compliance of all CHG policies and standard operating procedures as outlined in the Employee Handbook.

  • Acts as an ambassador to CHG Culture.  

 

THE QUALIFICATIONS 

    Proven success rising through the ranks of hospitality organizations known for their brand, service  and customer loyalty. 

    Exposure to high-growth brands while reporting into senior management. 

    Possess Manager level operational experience at a relevant hospitality company for a minimum of 3 years.

    Previous experience as a leader or critical opening team member of a $5M+ restaurant.

    Experience launching, scaling and improving operations. 

    Strong floor presence with a detailed understanding of Front of House operating  procedures.

    Proven leader capable of mentoring other leaders through a combination of inspiration and  accountability.  

    Ability to leverage a strong personal network of hospitality talent.
    Servant Leadership mentality with the ability to quickly adapt to a strong and established vibe driven culture. 

    Proven commitment to supporting the team at all levels. 

    Highly intuitive, problem solving nature – able to identify operational issues and create  solutions. 

    Demonstrated success with exceeding financial, customer and employee engagement/retention goals.

    Experience with state & city specific general permits & compliance; Oversee facilities

REPORTING 

The Floor Manager will report to the General Manager

THE COMPANY

Catch Hospitality Group partners Tilman Fertitta, Mark Birnbaum and Eugene Remm have propelled  globally-influenced seafood restaurant Catch (2011) from a standalone NYC flagship to an international  phenomenon with successful locations in Los Angeles, Playa del Carmen and Las Vegas at the ARIA  Resort & Casino, and highly anticipated sister concept Catch Steak which debuted in Fall 2019. With a focus on culture and brand, New York based restauranteurs Remm and Birnbaum spent two  decades building CHG into one of the country’s most successful restaurant management companies.  Dubbed by Forbes Magazine as the “New Kings of New York Hospitality,” Remm and Birnbaum  pioneered dynamic hospitality experiences using food, service and vibe to create seamless transitions  between dining, nightlife and entertainment. In addition to Catch, CHG operates midtown American  brasserie Lexington Brass (2011) and The Co:Laboratory, a full-service event production agency  specializing in the creation of high level, turnkey experiences for brands across the entertainment,  fashion and lifestyle industries. 

In 2017, CATCH partnered with hospitality business mogul Tilman Fertitta, who’s privately  owned Landry’s, Inc. is ranked among the largest restaurant corporations in the U.S. Fertitta has spent  30 years cultivating his hospitality empire of over 600 locations into an international success. Fertitta,  the “World’s Richest Restauranteur,” according to Forbes Magazine, is also the star of CNBC’s Billion  Dollar Buyer, and owner of Golden Nugget Casinos and the NBA Houston Rockets.


Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 3 years of experience
Location 8715 Melrose Ave, West Hollywood, CA 90069, USA
Category Lifestyle Dining
Cuisine Seafood

Skills
Training Experience
Advanced Knowledge of Wines
Advanced Beers/Spirits Knowledge
POS Systems
OpenTable Experience
By applying you confirm you have these skills.

expired job post

8715 Melrose Ave, West Hollywood, CA 90069, USA