Position: eCommerce Manager, Beyond The Café

Our Blend:

Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf® has become one of the world’s largest specialty coffee and tea retailers.  Today we have a global presence with Cafés around the world and offices in California, Singapore, and Malaysia.  

As we grow our brand, we are committed to maintaining our values, heritage, and passion for our products.  We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people, and our customers. Passion is contagious, and we’ve got a serious case of it.  If you are just as passionate as we are, come join our Brew Crew!!

The position we are brewing: eCommerce Manager, Beyond The Café

What you will Measure and Blend (Responsibilities):

• Manage the entire CBTL E-Commerce Site/Brand and Digital Channels for Sales growth in coordination with the Marketing team to ensure the brand vision is consistent with the organization
• Manage customer site metrics, account for all site analytics, and manage all customer abandonment rates to strive for improvement
• Manage re-targeting initiatives, site click-through management, click and conversion rate management, and CBTL Affiliate programs
• Coordinate with the Marketing team and attend weekly marketing meetings to manage strategic annual marketing calendar
• Manage end-to-end E-Commerce CBTL Business and ensure CBTL site assortment is accurate
• Manage existing suite of items, including bag coffee, powders, appliances, site gift cards
• Create a promotion Calendar, 3rd party fulfillment center, and direct link to CBTL call center regarding customer service inquiries
• Manage item sales performance; Build new items and coordinate all new item builds with the organization
• Manage all aspects of profitability within specialty sales including channel, customer product, and cash conversion
• Manage specific customer P/L statements to ensure profitability
• Report Site performance issues and follow through with corrective measures
• Manage all outside E-Commerce Site brokers
• Maintain Vendor relationships including contract management and contract negotiations
• Understand of all suppliers and vendors contributing to the E-Commerce platform/business
• Manage E-Commerce 3rd Party Channels (Amazon FBA, Walmart.com, etc.)
• Coordinate various channel strategies and marketing techniques
• Manage all inventory pricing and promotions, including Amazon
• Support and manage content on all grocery and 3rd party sites (Target.com, Kroger.com, etc.)

Your Ingredients (Qualifications):

• Bachelor’s degree, MBA a plus
• Minimum 5-10 years of previous experience in eCommerce sales
• Outstanding written and verbal communications skills; Heavy focus and direct coordination with the Marketing department
• Strong ability to think strategically, creatively, and act tactically when required
• Strong ability to manage multiple concurrent projects from start to finish and work with several cross-functional departments
• Proficient in MS Word, Excel, PowerPoint
• Location: Remote in Southern California, occasionally in-office

Perks:

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability
• Discounts on our Coffee and Tea
• Pay Range: Base of $100,000-$130,000 annually
• Holidays and PTO
• Vacation Pay
• Sick Pay

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.      

Position: eCommerce Manager, Beyond The Café

Our Blend:

Born and brewed in Southern California since 1963, The Coffee Bean & Tea Leaf® has become one of the world’s largest specialty coffee and tea retailers.  Today we have a global presence with Cafés around the world and offices in California, Singapore, and Malaysia.  

As we grow our brand, we are committed to maintaining our values, heritage, and passion for our products.  We have always had a creative and caring spirit. This energy embodied by our Team Members made us famous and beloved by our guests, first in Southern California and now around the world. We are a brand centered around passion. A passion for our premium products, our people, and our customers. Passion is contagious, and we’ve got a serious case of it.  If you are just as passionate as we are, come join our Brew Crew!!

The position we are brewing: eCommerce Manager, Beyond The Café

What you will Measure and Blend (Responsibilities):

• Manage the entire CBTL E-Commerce Site/Brand and Digital Channels for Sales growth in coordination with the Marketing team to ensure the brand vision is consistent with the organization
• Manage customer site metrics, account for all site analytics, and manage all customer abandonment rates to strive for improvement
• Manage re-targeting initiatives, site click-through management, click and conversion rate management, and CBTL Affiliate programs
• Coordinate with the Marketing team and attend weekly marketing meetings to manage strategic annual marketing calendar
• Manage end-to-end E-Commerce CBTL Business and ensure CBTL site assortment is accurate
• Manage existing suite of items, including bag coffee, powders, appliances, site gift cards
• Create a promotion Calendar, 3rd party fulfillment center, and direct link to CBTL call center regarding customer service inquiries
• Manage item sales performance; Build new items and coordinate all new item builds with the organization
• Manage all aspects of profitability within specialty sales including channel, customer product, and cash conversion
• Manage specific customer P/L statements to ensure profitability
• Report Site performance issues and follow through with corrective measures
• Manage all outside E-Commerce Site brokers
• Maintain Vendor relationships including contract management and contract negotiations
• Understand of all suppliers and vendors contributing to the E-Commerce platform/business
• Manage E-Commerce 3rd Party Channels (Amazon FBA, Walmart.com, etc.)
• Coordinate various channel strategies and marketing techniques
• Manage all inventory pricing and promotions, including Amazon
• Support and manage content on all grocery and 3rd party sites (Target.com, Kroger.com, etc.)

Your Ingredients (Qualifications):

• Bachelor’s degree, MBA a plus
• Minimum 5-10 years of previous experience in eCommerce sales
• Outstanding written and verbal communications skills; Heavy focus and direct coordination with the Marketing department
• Strong ability to think strategically, creatively, and act tactically when required
• Strong ability to manage multiple concurrent projects from start to finish and work with several cross-functional departments
• Proficient in MS Word, Excel, PowerPoint
• Location: Remote in Southern California, occasionally in-office

Perks:

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability
• Discounts on our Coffee and Tea
• Pay Range: Base of $100,000-$130,000 annually
• Holidays and PTO
• Vacation Pay
• Sick Pay

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.