Position: Head of CBTL Americas

Location: Los Angeles, CA

Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafes in over 20 countries, as well as our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it.  If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Global Brew Crew is seeking a Head of Americas to spearhead our ambitious growth journey across the Americas. This role is perfect for an entrepreneurial leader with a deep background in franchise development, committed to driving expansion through innovative franchising and business development initiatives.

Based in Los Angeles, CA, you’ll report directly to the Global CEO and oversee the financial and operational performance of The Coffee Bean & Tea Leaf Americas. Your primary focus will be on maximizing profitability and executing strategic market expansions, with franchise development at the core—building and nurturing new franchise relationships.

You’ll lead an executive team spanning Finance, Operations, Marketing, and other key functions to achieve these objectives while ensuring operational excellence and enhancing our brand’s regional presence. As a vital member of the Global Brew Crew Leadership Team, you’ll help shape our overall business strategy, drive impactful execution, and foster a high-performance culture.

This role offers an exciting opportunity to leverage your franchise development expertise and establish The Coffee Bean & Tea Leaf as the franchisor of choice across the Americas and beyond.

Key Responsibilities

·       Strategic Leadership and Vision: Provide overarching strategic leadership for CBTL Americas, steering the business towards growth and market leadership with a strong emphasis on expanding franchise and business development opportunities.

·       People, Organization & Culture: Embody our FROTH values and lead the development of a high-performing, innovative culture that drives growth and establishes us as the franchisor of choice.

·       Franchise Development and Growth: Direct the Business Development Team to craft and implement strategies that unlock franchise café growth, leading the expansion agenda across the Americas.

·       Operational Excellence: Develop and execute operations strategies to drive performance in sales, profit, customer satisfaction, and adherence to brand standards.

·       Brand Leadership: Ensure successful execution of CBTL’s Brand Strategy across all areas—Product, Service, Assets, People, Communications—to keep the brand relevant, drive growth, and enhance customer and employee experience.

·       Financial Management: Oversee the financial health of the company, managing budgets, investments, and achieving financial targets for revenue and profit.

·       Cross-Functional Leadership: Lead a cross-functional executive team across HR, Finance, Operations, Marketing, and other key areas to ensure cohesive strategy execution and alignment with corporate objectives.

Your Competencies

·       Growth Mindset - You are a lifelong learner, approaching challenges as opportunities for growth, and consistently seek out feedback and new experiences to expand your knowledge and skills

·       Ultimate Accountability - You take ownership of outcomes, set and achieve goals, seek feedback, and foster a culture of positive accountability. Your proactive attitude inspires excellence in others.

·       Leading Innovation - You cultivate an environment that encourages creativity, experimentation, and learning, empowering individuals and teams to take calculated risks and pursue innovative ideas to drive our business forward

·       Resilience - You navigate adversity with determination, prioritize well-being through boundaries, and inspire others to do the same, fostering a thriving organizational culture.

·       Building Trust & Influence - You promote and demonstrate transparency, aligning vision with action, engaging stakeholders, fostering collaboration, demonstrating authenticity, and inspiring confidence in organizational success.

·       Communicate & Inspire - You are a visionary who possesses exceptional communication skills that enable you to craft compelling messages tailored to diverse global audiences. Your clear, concise, and impactful language inspires action, driving progress towards company goals while fostering a culture of excellence and innovation.

·       Strategic Thinking - You possess a strategic mindset, utilizing your in-depth business knowledge to make informed decisions that drive organizational success through the development and execution of data-driven strategies.

Your Ingredients

·       Bachelor’s degree in Business, Management, or a related field. Preferred: Master’s degree in Business Administration (MBA) or a related field.

·       Minimum 15 years of leadership experience in retail/food & beverage within a multi-unit, multi-state organization, with at least 10 years in senior leadership roles focused on franchise development in multi-site retail environments.

·       Proven track record in franchising: A franchising guru with a successful history of leading franchise sales, development, and expansion both across the U.S. and internationally.

·       Strategic and tactical expertise: Hands-on executive with the ability to work both strategically and tactically, driving business growth and effectively managing teams through franchise-focused change and expansion.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Perks:

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
• Discounts on our Coffee and Tea
• Gym Discounts
• Mobile phone plan benefits
• Pay Range: $290,000-$450,000; bonus eligible
• Observed Holidays
• Vacation Pay
• Sick Pay

This is a hybrid position: Monday-Wednesday in our Los Angeles office and Thursday and Friday remote.

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives: 

·       FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.

·       RESPECT - We are inclusive and honor each other’s values, opinions and diversity.

·       OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

·       TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

·       HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.   

Position: Head of CBTL Americas

Location: Los Angeles, CA

Our Blend

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store, and today we have over 1100 cafes in over 20 countries, as well as our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it.  If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

Our Global Brew Crew is seeking a Head of Americas to spearhead our ambitious growth journey across the Americas. This role is perfect for an entrepreneurial leader with a deep background in franchise development, committed to driving expansion through innovative franchising and business development initiatives.

Based in Los Angeles, CA, you’ll report directly to the Global CEO and oversee the financial and operational performance of The Coffee Bean & Tea Leaf Americas. Your primary focus will be on maximizing profitability and executing strategic market expansions, with franchise development at the core—building and nurturing new franchise relationships.

You’ll lead an executive team spanning Finance, Operations, Marketing, and other key functions to achieve these objectives while ensuring operational excellence and enhancing our brand’s regional presence. As a vital member of the Global Brew Crew Leadership Team, you’ll help shape our overall business strategy, drive impactful execution, and foster a high-performance culture.

This role offers an exciting opportunity to leverage your franchise development expertise and establish The Coffee Bean & Tea Leaf as the franchisor of choice across the Americas and beyond.

Key Responsibilities

·       Strategic Leadership and Vision: Provide overarching strategic leadership for CBTL Americas, steering the business towards growth and market leadership with a strong emphasis on expanding franchise and business development opportunities.

·       People, Organization & Culture: Embody our FROTH values and lead the development of a high-performing, innovative culture that drives growth and establishes us as the franchisor of choice.

·       Franchise Development and Growth: Direct the Business Development Team to craft and implement strategies that unlock franchise café growth, leading the expansion agenda across the Americas.

·       Operational Excellence: Develop and execute operations strategies to drive performance in sales, profit, customer satisfaction, and adherence to brand standards.

·       Brand Leadership: Ensure successful execution of CBTL’s Brand Strategy across all areas—Product, Service, Assets, People, Communications—to keep the brand relevant, drive growth, and enhance customer and employee experience.

·       Financial Management: Oversee the financial health of the company, managing budgets, investments, and achieving financial targets for revenue and profit.

·       Cross-Functional Leadership: Lead a cross-functional executive team across HR, Finance, Operations, Marketing, and other key areas to ensure cohesive strategy execution and alignment with corporate objectives.

Your Competencies

·       Growth Mindset - You are a lifelong learner, approaching challenges as opportunities for growth, and consistently seek out feedback and new experiences to expand your knowledge and skills

·       Ultimate Accountability - You take ownership of outcomes, set and achieve goals, seek feedback, and foster a culture of positive accountability. Your proactive attitude inspires excellence in others.

·       Leading Innovation - You cultivate an environment that encourages creativity, experimentation, and learning, empowering individuals and teams to take calculated risks and pursue innovative ideas to drive our business forward

·       Resilience - You navigate adversity with determination, prioritize well-being through boundaries, and inspire others to do the same, fostering a thriving organizational culture.

·       Building Trust & Influence - You promote and demonstrate transparency, aligning vision with action, engaging stakeholders, fostering collaboration, demonstrating authenticity, and inspiring confidence in organizational success.

·       Communicate & Inspire - You are a visionary who possesses exceptional communication skills that enable you to craft compelling messages tailored to diverse global audiences. Your clear, concise, and impactful language inspires action, driving progress towards company goals while fostering a culture of excellence and innovation.

·       Strategic Thinking - You possess a strategic mindset, utilizing your in-depth business knowledge to make informed decisions that drive organizational success through the development and execution of data-driven strategies.

Your Ingredients

·       Bachelor’s degree in Business, Management, or a related field. Preferred: Master’s degree in Business Administration (MBA) or a related field.

·       Minimum 15 years of leadership experience in retail/food & beverage within a multi-unit, multi-state organization, with at least 10 years in senior leadership roles focused on franchise development in multi-site retail environments.

·       Proven track record in franchising: A franchising guru with a successful history of leading franchise sales, development, and expansion both across the U.S. and internationally.

·       Strategic and tactical expertise: Hands-on executive with the ability to work both strategically and tactically, driving business growth and effectively managing teams through franchise-focused change and expansion.

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Perks:

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
• Discounts on our Coffee and Tea
• Gym Discounts
• Mobile phone plan benefits
• Pay Range: $290,000-$450,000; bonus eligible
• Observed Holidays
• Vacation Pay
• Sick Pay

This is a hybrid position: Monday-Wednesday in our Los Angeles office and Thursday and Friday remote.

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives: 

·       FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.

·       RESPECT - We are inclusive and honor each other’s values, opinions and diversity.

·       OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

·       TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

·       HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.