Position: Manager, Franchise Sales & Development (Americas)

Location: Los Angeles, CA

Our Blend

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it.  If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

The Manager, Franchise Sales & Development, is responsible for managing the execution of the Franchise Sales and Lead Generation process for Non-Traditional and Traditional cafés in support of The Coffee Bean & Tea Leaf’s (CBTL’s) brand standards, and the Company’s mission, vision, and values as a People First and Genuine Care Culture. The role also involves aspects of Development with ongoing contract management of our existing franchises. The position will report to the Director, Franchise Development (responsible for Traditional Franchise Sales, Non-Traditional Franchise Sales, and Portfolio Management). The role will be based in Los Angeles.  

Key Responsibilities

The Manager of Franchise Sales is responsible for all franchise sales and lead generation activities related to development agreements, as needed. The role will serve as a key contributor and will be responsible for the execution of the lead generation strategy, seek alignment on territories and bring the sales process to close.  In this role, you will:

• Manage the overall sales process, set appropriate milestones for sales management, and meeting or exceeding quarterly and annual targets.
• Ensure the CRM system (FranConnect Sales Module) is accurate and updated in real-time.
• Execute the lead generation plan and communications. This will include initial contact and vetting of all new incoming leads through FranConnect, targeting potential franchisees in various sectors and other avenues of lead generation such as marketing, drip campaigns, emails, and more.
• New store and closure pipeline management - Get ahead of upcoming FRN renewals and potential closures / manage pipeline and provide regular updates to leadership
• Portfolio Management of all Franchise Agreements (FA): Ensure all FAs are current, FZ remodels are planned for and executed, plan for and manage process for renewals/new agreements, transfers, refranchising, terminations, and other Franchise transactions, as needed.
• Work with the marketing team, communications team, and outside agencies to implement effective lead generation marketing; track performance and adjust plans as needed.
• Manage and ensure QC of all Local, State and Federal requirements regarding franchise documentation, processes, franchise sales regulations, and disclosure information.
• Maintain partnerships with appropriate departments, industry groups, and vendors.
• Generate reports, forecasts, track and analyze:
• Monthly/Weekly Lead Tracking together with Senior Manager of Franchising & Development Operations (e.g. number of leads per month, status of leads, lead source -to name a few).
• Ensure Franchisee feedback is gathered and analyzed at the close of the Franchise Sales process.

Your Ingredients

• Business management experience with a Franchisor in restaurant or retail operations
• Seasoned skills and knowledge of all aspects of the franchise sales business and lead generation activities
• Proven success in leadership, communication, influencing and negotiating
• Excellent oral, written, and presentation skills
• Operates with a high degree of integrity and ethical standards
• Ability to collaborate in a People First and Genuine Care company culture
• Demonstrated strong business acumen in a corporate environment
• Highly self-sufficient with the ability to work independently with minimal supervision
• Outstanding relationship management, ability to work with all levels of franchise and corporate organizations from team members to ownership; a successful collaborator
• Effective planning, organization, and follow up skills
• Highly proficient in Microsoft Word, Power point, Excel, SharePoint, and Franchising CRM
• Travel is required, including some overnights

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Perks:

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability
• Discounts on our Coffee and Tea
• Pay range: $80,000-$100,000 annually with eligibility for 10% bonus
• Bonus program
• Observed Holidays
• Vacation Pay
• Sick Pay

This is a hybrid position: Monday-Wednesday in our Los Angeles office and Thursday and Friday remote.

‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives: 

FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.

RESPECT - We are inclusive and honor each other’s values, opinions and diversity.

OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. 

Position: Manager, Franchise Sales & Development (Americas)

Location: Los Angeles, CA

Our Blend

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it.  If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

The Manager, Franchise Sales & Development, is responsible for managing the execution of the Franchise Sales and Lead Generation process for Non-Traditional and Traditional cafés in support of The Coffee Bean & Tea Leaf’s (CBTL’s) brand standards, and the Company’s mission, vision, and values as a People First and Genuine Care Culture. The role also involves aspects of Development with ongoing contract management of our existing franchises. The position will report to the Director, Franchise Development (responsible for Traditional Franchise Sales, Non-Traditional Franchise Sales, and Portfolio Management). The role will be based in Los Angeles.  

Key Responsibilities

The Manager of Franchise Sales is responsible for all franchise sales and lead generation activities related to development agreements, as needed. The role will serve as a key contributor and will be responsible for the execution of the lead generation strategy, seek alignment on territories and bring the sales process to close.  In this role, you will:

• Manage the overall sales process, set appropriate milestones for sales management, and meeting or exceeding quarterly and annual targets.
• Ensure the CRM system (FranConnect Sales Module) is accurate and updated in real-time.
• Execute the lead generation plan and communications. This will include initial contact and vetting of all new incoming leads through FranConnect, targeting potential franchisees in various sectors and other avenues of lead generation such as marketing, drip campaigns, emails, and more.
• New store and closure pipeline management - Get ahead of upcoming FRN renewals and potential closures / manage pipeline and provide regular updates to leadership
• Portfolio Management of all Franchise Agreements (FA): Ensure all FAs are current, FZ remodels are planned for and executed, plan for and manage process for renewals/new agreements, transfers, refranchising, terminations, and other Franchise transactions, as needed.
• Work with the marketing team, communications team, and outside agencies to implement effective lead generation marketing; track performance and adjust plans as needed.
• Manage and ensure QC of all Local, State and Federal requirements regarding franchise documentation, processes, franchise sales regulations, and disclosure information.
• Maintain partnerships with appropriate departments, industry groups, and vendors.
• Generate reports, forecasts, track and analyze:
• Monthly/Weekly Lead Tracking together with Senior Manager of Franchising & Development Operations (e.g. number of leads per month, status of leads, lead source -to name a few).
• Ensure Franchisee feedback is gathered and analyzed at the close of the Franchise Sales process.

Your Ingredients

• Business management experience with a Franchisor in restaurant or retail operations
• Seasoned skills and knowledge of all aspects of the franchise sales business and lead generation activities
• Proven success in leadership, communication, influencing and negotiating
• Excellent oral, written, and presentation skills
• Operates with a high degree of integrity and ethical standards
• Ability to collaborate in a People First and Genuine Care company culture
• Demonstrated strong business acumen in a corporate environment
• Highly self-sufficient with the ability to work independently with minimal supervision
• Outstanding relationship management, ability to work with all levels of franchise and corporate organizations from team members to ownership; a successful collaborator
• Effective planning, organization, and follow up skills
• Highly proficient in Microsoft Word, Power point, Excel, SharePoint, and Franchising CRM
• Travel is required, including some overnights

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

Perks:

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability
• Discounts on our Coffee and Tea
• Pay range: $80,000-$100,000 annually with eligibility for 10% bonus
• Bonus program
• Observed Holidays
• Vacation Pay
• Sick Pay

This is a hybrid position: Monday-Wednesday in our Los Angeles office and Thursday and Friday remote.

‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives: 

FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.

RESPECT - We are inclusive and honor each other’s values, opinions and diversity.

OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf® so complies, with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.