Field Training Specialist

Position: Field Training Specialist

Location: Los Angeles, CA, USA

Our Blend

Since opening our first store in 1963, The Coffee Bean & Tea Leaf® has grown into a global specialty coffee and tea brand with more than 1,000 Cafés worldwide, supported by our Global Headquarters in Singapore.

Our purpose is to help people Find Their Flavor through uplifting experiences that make their day better. Guided by our vision to deliver "Simply the Best" coffee and tea experience in every community we serve, we're committed to creating meaningful experiences for our guests, partners, and one another.

As part of our Brew Crew, you’ll find an environment where you can be your best, belong and grow.

This is where you Find Your Flavor.

Brew Crew Opportunity

The Field Training Specialist is the Americas Learning & Development (L&D) team's boots on the ground. You bring our training standards to life in Cafés: opening new locations, onboarding and certifying Team Members, qualifying franchise trainers, and making sure every Café, company-owned or franchise, delivers a consistent The Coffee Bean & Tea Leaf experience. You are the link between the home office and the field, carrying standards out to Cafés and bringing what you see back to the office to shape better content.

This role supports the Americas training agenda for U.S. company-owned Cafés and Americas franchise partners, including new Café openings and Beyond The Café (BTC) locations. You'll work closely with Operations, Franchise Operations, Marketing, and HR, and you'll be a visible, trusted partner to Café leaders and franchise owners. This position reports to the Senior Manager, Global & Americas Learning & Development.

Schedule and Travel

This is a field-based role. You'll spend most of your working time in Cafés and at opening sites across the Americas, with one in-office day each week at our Downtown Los Angeles office for team meetings, calibration, and planning. Travel is frequent and can be concentrated around new Café openings and certification cycles, so flexibility with schedule, weekends, and extended stays is expected. A valid driver's license, reliable transportation, and the ability to travel by air are required.

•       Train and ramp up new Cafés in the Americas, including franchise, company-owned, and BTC locations, through pre-launch, opening, and post-launch phases.

•       Lead the STRIKE Team for new Café openings, coaching team members and delivering hands-on training for drink, food, service, and shift standards.

•       Coordinate with project managers, franchise partners, and Operations on timelines, staffing, and readiness.

•       Capture lessons learned from each opening and share them with the L&D team to improve the opening playbook.

•       Deliver new-hire orientation and brand training to Team Members and Café leaders in the field.

•       Conduct Café certification visits and training audits to company standards and document results accurately and on time.

•       Oversee the Manager in Training (MIT) program and the Certified Training Café process, certifying Training Cafés and qualifying franchise trainers so partners can build their own local training capability.

•       Facilitate specialty and leadership training classes at the home office and in the field, handling class planning, preparation, and materials.

•       Serve as the ServSafe Instructor and Proctor, delivering food safety training and exams and helping Cafés meet ServSafe and company requirements.

•       Act as the liaison between the home office and the field, supporting store audits, evaluations, and certifications (drink, shift, and leadership).

•       Support franchisees in building and maintaining their local training structure.

•       Help Cafés interpret and apply new standards, programs, and brand initiatives, and report back on how they're landing.

•       Identify development opportunities at Café and franchise locations and recommend practical solutions.

•       Keep training materials, job aids, and resources accurate and current in our learning systems and franchise online platforms.

•       Provide field-level feedback on content, programs, and rollouts to the L&D team, and help test new content with real Café teams.

•       Maintain calibration to company quality standards and support the Total Quality Experience (TQE) and compliance requirements.

•       Track and report training completion, certification results, and opening outcomes.

•       Use field observations and results to recommend improvements to programs and content.

Your Ingredients

•       3+ years of experience in Café, restaurant, or multi-unit retail operations

•       At least 1 year in a training, coaching, or leadership role and proven experience leading or coaching a team.

•       Demonstrated ability to train adults effectively and turn operational standards into clear, practical instruction.

•       Strong facilitation and presentation skills, in classroom and on the Café floor.

•       Excellent relationship-building skills, with the ability to work with Team Members, Café leaders, franchise owners, and corporate partners.

•       Strong organization and time management, and the ability to work independently with minimal supervision.

•       Proficiency in Microsoft Word, PowerPoint, and Excel, and comfort with learning and training technology.

•       Willingness and ability to travel frequently, including some weekends and extended stays.

•       Active ServSafe Manager certification

•       Reliable method of transportation for frequent travel needs. Valid identification documents for air travel..

•       Experience as a Training General Manager, Trainer, or Certified Trainer at The Coffee Bean & Tea Leaf® or a comparable specialty coffee or hospitality brand.

•       Experience with new Café or restaurant openings, including leading an opening or strike team.

•       Experience working with franchise partners.

•       ServSafe Instructor and Proctor credentials (or willingness to obtain them).

•       Familiarity with LMS platforms and digital training tools.

•       College degree or equivalent education and experience.

•       Training and Facilitation

•       Standards and Calibration

•       Relationship Management

•       Adaptability and Dealing with Ambiguity

•       Managing and Measuring Work

•       Ownership and Follow-Through

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
• Discounts on our Coffee and Tea
• Pay Range: $72,000-$80,000 annually  with eligibility for 10% bonus
• Observed Holidays
• Vacation Pay
• Sick Pay

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives: 

·       FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.

·       RESPECT - We are inclusive and honor each other’s values, opinions and diversity.

·       OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

·       TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

·       HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Position: Field Training Specialist

Location: Los Angeles, CA, USA

Our Blend

Since opening our first store in 1963, The Coffee Bean & Tea Leaf® has grown into a global specialty coffee and tea brand with more than 1,000 Cafés worldwide, supported by our Global Headquarters in Singapore.

Our purpose is to help people Find Their Flavor through uplifting experiences that make their day better. Guided by our vision to deliver "Simply the Best" coffee and tea experience in every community we serve, we're committed to creating meaningful experiences for our guests, partners, and one another.

As part of our Brew Crew, you’ll find an environment where you can be your best, belong and grow.

This is where you Find Your Flavor.

Brew Crew Opportunity

The Field Training Specialist is the Americas Learning & Development (L&D) team's boots on the ground. You bring our training standards to life in Cafés: opening new locations, onboarding and certifying Team Members, qualifying franchise trainers, and making sure every Café, company-owned or franchise, delivers a consistent The Coffee Bean & Tea Leaf experience. You are the link between the home office and the field, carrying standards out to Cafés and bringing what you see back to the office to shape better content.

This role supports the Americas training agenda for U.S. company-owned Cafés and Americas franchise partners, including new Café openings and Beyond The Café (BTC) locations. You'll work closely with Operations, Franchise Operations, Marketing, and HR, and you'll be a visible, trusted partner to Café leaders and franchise owners. This position reports to the Senior Manager, Global & Americas Learning & Development.

Schedule and Travel

This is a field-based role. You'll spend most of your working time in Cafés and at opening sites across the Americas, with one in-office day each week at our Downtown Los Angeles office for team meetings, calibration, and planning. Travel is frequent and can be concentrated around new Café openings and certification cycles, so flexibility with schedule, weekends, and extended stays is expected. A valid driver's license, reliable transportation, and the ability to travel by air are required.

•       Train and ramp up new Cafés in the Americas, including franchise, company-owned, and BTC locations, through pre-launch, opening, and post-launch phases.

•       Lead the STRIKE Team for new Café openings, coaching team members and delivering hands-on training for drink, food, service, and shift standards.

•       Coordinate with project managers, franchise partners, and Operations on timelines, staffing, and readiness.

•       Capture lessons learned from each opening and share them with the L&D team to improve the opening playbook.

•       Deliver new-hire orientation and brand training to Team Members and Café leaders in the field.

•       Conduct Café certification visits and training audits to company standards and document results accurately and on time.

•       Oversee the Manager in Training (MIT) program and the Certified Training Café process, certifying Training Cafés and qualifying franchise trainers so partners can build their own local training capability.

•       Facilitate specialty and leadership training classes at the home office and in the field, handling class planning, preparation, and materials.

•       Serve as the ServSafe Instructor and Proctor, delivering food safety training and exams and helping Cafés meet ServSafe and company requirements.

•       Act as the liaison between the home office and the field, supporting store audits, evaluations, and certifications (drink, shift, and leadership).

•       Support franchisees in building and maintaining their local training structure.

•       Help Cafés interpret and apply new standards, programs, and brand initiatives, and report back on how they're landing.

•       Identify development opportunities at Café and franchise locations and recommend practical solutions.

•       Keep training materials, job aids, and resources accurate and current in our learning systems and franchise online platforms.

•       Provide field-level feedback on content, programs, and rollouts to the L&D team, and help test new content with real Café teams.

•       Maintain calibration to company quality standards and support the Total Quality Experience (TQE) and compliance requirements.

•       Track and report training completion, certification results, and opening outcomes.

•       Use field observations and results to recommend improvements to programs and content.

Your Ingredients

•       3+ years of experience in Café, restaurant, or multi-unit retail operations

•       At least 1 year in a training, coaching, or leadership role and proven experience leading or coaching a team.

•       Demonstrated ability to train adults effectively and turn operational standards into clear, practical instruction.

•       Strong facilitation and presentation skills, in classroom and on the Café floor.

•       Excellent relationship-building skills, with the ability to work with Team Members, Café leaders, franchise owners, and corporate partners.

•       Strong organization and time management, and the ability to work independently with minimal supervision.

•       Proficiency in Microsoft Word, PowerPoint, and Excel, and comfort with learning and training technology.

•       Willingness and ability to travel frequently, including some weekends and extended stays.

•       Active ServSafe Manager certification

•       Reliable method of transportation for frequent travel needs. Valid identification documents for air travel..

•       Experience as a Training General Manager, Trainer, or Certified Trainer at The Coffee Bean & Tea Leaf® or a comparable specialty coffee or hospitality brand.

•       Experience with new Café or restaurant openings, including leading an opening or strike team.

•       Experience working with franchise partners.

•       ServSafe Instructor and Proctor credentials (or willingness to obtain them).

•       Familiarity with LMS platforms and digital training tools.

•       College degree or equivalent education and experience.

•       Training and Facilitation

•       Standards and Calibration

•       Relationship Management

•       Adaptability and Dealing with Ambiguity

•       Managing and Measuring Work

•       Ownership and Follow-Through

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• Benefits: Medical, Dental, Vision, 401K, Pet, Accident, Life, Long-Term & Short-Term Disability, Critical Illness, Hospital Indemnity, EAP programs including Legal, ID Theft, and more
• Discounts on our Coffee and Tea
• Pay Range: $72,000-$80,000 annually  with eligibility for 10% bonus
• Observed Holidays
• Vacation Pay
• Sick Pay

Our ‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives: 

·       FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.

·       RESPECT - We are inclusive and honor each other’s values, opinions and diversity.

·       OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.

·       TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.

·       HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.

International Coffee & Tea, LLC dba The Coffee Bean & Tea Leaf® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. The Coffee Bean &Tea Leaf® expressly prohibits any form of employee harassment or discrimination any such protected status.

The Coffee Bean & Tea Leaf® provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy was intended to comply, and The Coffee Bean & Tea Leaf with applicable state and local laws governing non-discrimination in employment in every location in which the Company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. We a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.