ABOUT THE ROLE

The Event Captain is responsible for delivering exceptional service and overseeing the execution of premium events with precision and elegance. This role serves as a liaison between the sales team, service staff, management, and clients on the day of event. The captain facilitates and actively supports all aspects of event operations, ensuring the highest level of hospitality, service, and client satisfaction. This individual will ensure that the event is delivered to the client’s expectations and as per the BEO. The captain receives the event paperwork and orchestrates the plan to set up each element on time, execute the event operationally from start to finish, and ensure the flow of guests and staff through the duration of the event successfully.

ESSENTIAL JOB RESPONSIBILITIS:

· Execute events from end to end at a premier level of excellence and hospitality, while ensuring guest satisfaction, anticipating and accommodating guest needs

· Maintain polished, presentable and neat appearance at all times while exhibiting refined service etiquette

· Review event information paperwork from the Sales and Operations teams (menus, timelines, set up, beverage packages, av needs, vendor load in and load out, etc.)

· Cross-check event paperwork to ensure consistency between the menu, details and execution

· Work collaboratively with event sales team, clients, staff, and managers including Chefs to ensure seamless execution of events

· Assign and oversee tasks and responsibilities of staff, ensuring efficient workflow

· Ensure all standards are met maintained including delivering exceptional hospitality and guest experience

· Actively facilitate training of event staff

· Execute the event setup in conjunction with house people, culinary and management, making sure all client and venue needs are met

· Welcome host, discuss scope of event with onsite host, make introductions and be main point of contact for host throughout event

· Communicate with culinary, to ensure all food-related requirements are met on time and presented in an elevated way

· Transition staff from assignment to assignment as necessitated by the event timeline

· Address and resolve guest concerns promptly and escalate through appropriate channels where applicable

· Maintain inventory of event supplies and equipment, ensuring availability and propre condition

· Ensure consistent adherence to health, safety, and sanitation standards

· Oversee breakdown of event so that all items are returned and the integrity of the items are kept intact

· Report on event success/opportunities through the event report

· Make sure that the POS check matches the BEO and all payments are final

· Communicate any staff and/or client issues in a prompt and thorough manner through appropriate channels

· Lead pre-service meetings, trainings, or departmental meetings.

· Operate ethically to protect the assets and image of the company

· Be a collaborative team player

· Performs other duties, tasks, and responsibilities as per business need

KNOWLEDGE, EXPERIENCE AND SKILLS:

· Minimum 2 years’ experience in an event/banquet operations role preferably within luxury setting in an upscale, high-end environment

· Exceptional guest service and hospitality skills with experience managing high profile events and VIP clientele

· Detail oriented, proactive, with a refined sense of service and ability to perform gracefully under pressure

· Strong organizational skills and ability to manage strict timelines

· Strong work ethic and guest-focused approach

· Ability to handle guest requests, complaints, and concerns in an efficient, calm, and genuine manner

· Ability to work independently and collaboratively in an everchanging, fast-paced environment

· Ability to communicate effectively and eloquently, both verbal and written, across all levels within the organization

· Ability to work a flexible schedule including early mornings, days, nights, weekends, and holidays

PHYSICAL REQUIREMENTS 

· Ability to lift and carry items weighing 50 pounds on a regular basis. 

· Ability to stand for prolong periods of time.      

· Ability to move on foot to accomplish tasks, particularly frequent movements from place to place within the property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb steps regularly, or otherwise move in a constantly changing environment.      

COMPENSATION

The base pay range for this position is $35.00 - $45.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

Creative Culinary Management is an equal opportunity employer.

NOTICE TO THIRD PARTY AGENCIES

Please note that CCMC does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement along with explicit communication to open the search, CCMC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CCMC reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CCMC.

ABOUT THE ROLE

The Event Captain is responsible for delivering exceptional service and overseeing the execution of premium events with precision and elegance. This role serves as a liaison between the sales team, service staff, management, and clients on the day of event. The captain facilitates and actively supports all aspects of event operations, ensuring the highest level of hospitality, service, and client satisfaction. This individual will ensure that the event is delivered to the client’s expectations and as per the BEO. The captain receives the event paperwork and orchestrates the plan to set up each element on time, execute the event operationally from start to finish, and ensure the flow of guests and staff through the duration of the event successfully.

ESSENTIAL JOB RESPONSIBILITIS:

· Execute events from end to end at a premier level of excellence and hospitality, while ensuring guest satisfaction, anticipating and accommodating guest needs

· Maintain polished, presentable and neat appearance at all times while exhibiting refined service etiquette

· Review event information paperwork from the Sales and Operations teams (menus, timelines, set up, beverage packages, av needs, vendor load in and load out, etc.)

· Cross-check event paperwork to ensure consistency between the menu, details and execution

· Work collaboratively with event sales team, clients, staff, and managers including Chefs to ensure seamless execution of events

· Assign and oversee tasks and responsibilities of staff, ensuring efficient workflow

· Ensure all standards are met maintained including delivering exceptional hospitality and guest experience

· Actively facilitate training of event staff

· Execute the event setup in conjunction with house people, culinary and management, making sure all client and venue needs are met

· Welcome host, discuss scope of event with onsite host, make introductions and be main point of contact for host throughout event

· Communicate with culinary, to ensure all food-related requirements are met on time and presented in an elevated way

· Transition staff from assignment to assignment as necessitated by the event timeline

· Address and resolve guest concerns promptly and escalate through appropriate channels where applicable

· Maintain inventory of event supplies and equipment, ensuring availability and propre condition

· Ensure consistent adherence to health, safety, and sanitation standards

· Oversee breakdown of event so that all items are returned and the integrity of the items are kept intact

· Report on event success/opportunities through the event report

· Make sure that the POS check matches the BEO and all payments are final

· Communicate any staff and/or client issues in a prompt and thorough manner through appropriate channels

· Lead pre-service meetings, trainings, or departmental meetings.

· Operate ethically to protect the assets and image of the company

· Be a collaborative team player

· Performs other duties, tasks, and responsibilities as per business need

KNOWLEDGE, EXPERIENCE AND SKILLS:

· Minimum 2 years’ experience in an event/banquet operations role preferably within luxury setting in an upscale, high-end environment

· Exceptional guest service and hospitality skills with experience managing high profile events and VIP clientele

· Detail oriented, proactive, with a refined sense of service and ability to perform gracefully under pressure

· Strong organizational skills and ability to manage strict timelines

· Strong work ethic and guest-focused approach

· Ability to handle guest requests, complaints, and concerns in an efficient, calm, and genuine manner

· Ability to work independently and collaboratively in an everchanging, fast-paced environment

· Ability to communicate effectively and eloquently, both verbal and written, across all levels within the organization

· Ability to work a flexible schedule including early mornings, days, nights, weekends, and holidays

PHYSICAL REQUIREMENTS 

· Ability to lift and carry items weighing 50 pounds on a regular basis. 

· Ability to stand for prolong periods of time.      

· Ability to move on foot to accomplish tasks, particularly frequent movements from place to place within the property.  Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb steps regularly, or otherwise move in a constantly changing environment.      

COMPENSATION

The base pay range for this position is $35.00 - $45.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

Creative Culinary Management is an equal opportunity employer.

NOTICE TO THIRD PARTY AGENCIES

Please note that CCMC does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement along with explicit communication to open the search, CCMC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CCMC reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CCMC.