Job Summary

The Maitre d is responsible for checking in and managing the seating of all guests, both reservations and walk-ins. The Maitre D should anticipate and accommodate the needs of guests while providing professional and exceptional service.

Duties & Responsibilities:

• Maintains constant awareness of table availability in reservation system.
• Always ensures that menu is up to date and printed before opening of venue.
• Maintains cleanliness of the office.
• Able to assign seating effectively using all considerations including service standards, staffing levels and kitchen capacity.
• Provides dining room team with initial table setup.
• Sets up host stand, review reservation book and maintain general cleanliness and orderliness of the entrance area and venue throughout shift.
• Actively takes and processes reservations and strategically plots reservations while accommodating walk-in guests. 
• Answers the phone with a positive attitude and helps with guest requests.
• Always demonstrates a pleasant demeanor and a sincere desire to be responsive to guest’s needs.    
• Appropriately tags all VIP guests in Resy
• Always verifies the total number of guests in each party.  
• Accurately handles reservations and communicates the outlet’s hours of operation and encourages guest(s) to reserve a table in another outlet if booked.
• Identifies the client’s expectations and goals for in reservation notes for server’s reference. 
• Able to deliver and exceed the expectations of a highly demanding clientele.

Skills & Qualifications:

• Minimum 4 years experience
• Must have experience in a guest facing position.
• Previous experience with guest reservation systems; Resy preferred.
• Must possess excellent oral & written communication, interpersonal and conflict-resolution skills.
• Has excellent organizational skills, problem-solving skills, and time management ability.
• Prior experience as an event coordinator preferred.
• Ability to stand and walk for long periods of time.
• Ability to lift and carry up to 50 lbs.
• Microsoft office efficient

Certifications Required

Job Summary

The Maitre d is responsible for checking in and managing the seating of all guests, both reservations and walk-ins. The Maitre D should anticipate and accommodate the needs of guests while providing professional and exceptional service.

Duties & Responsibilities:

• Maintains constant awareness of table availability in reservation system.
• Always ensures that menu is up to date and printed before opening of venue.
• Maintains cleanliness of the office.
• Able to assign seating effectively using all considerations including service standards, staffing levels and kitchen capacity.
• Provides dining room team with initial table setup.
• Sets up host stand, review reservation book and maintain general cleanliness and orderliness of the entrance area and venue throughout shift.
• Actively takes and processes reservations and strategically plots reservations while accommodating walk-in guests. 
• Answers the phone with a positive attitude and helps with guest requests.
• Always demonstrates a pleasant demeanor and a sincere desire to be responsive to guest’s needs.    
• Appropriately tags all VIP guests in Resy
• Always verifies the total number of guests in each party.  
• Accurately handles reservations and communicates the outlet’s hours of operation and encourages guest(s) to reserve a table in another outlet if booked.
• Identifies the client’s expectations and goals for in reservation notes for server’s reference. 
• Able to deliver and exceed the expectations of a highly demanding clientele.

Skills & Qualifications:

• Minimum 4 years experience
• Must have experience in a guest facing position.
• Previous experience with guest reservation systems; Resy preferred.
• Must possess excellent oral & written communication, interpersonal and conflict-resolution skills.
• Has excellent organizational skills, problem-solving skills, and time management ability.
• Prior experience as an event coordinator preferred.
• Ability to stand and walk for long periods of time.
• Ability to lift and carry up to 50 lbs.
• Microsoft office efficient

Certifications Required