Box Office Manager

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

Who are you?
You're a rockstar with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.

Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine.

Position Summary 

The successful candidate will have 2-3 years experience as a Box Office Manager or representative including management level work experience, strong knowledge of customer service, computer operations, and accounting/cash management procedures. The Box Office Manager will have an understanding of ticketing systems, excellent oral and written communication skills, proficiency with Microsoft Office applications and Google sheets, and have the ability to work evening and weekend hours and a detail-oriented approach with a strong ability to work under pressure to meet strict and fluid deadlines. 

Overview of Responsibilities 

● Acting as the primary point of contact for all ticketing operations at the venue 

● Building and maintaining strong working relationships with local promoters, staff, guests, and marketing affiliates 

● Managing the hiring, training, scheduling, and supervision of all Box Office staff 

● Ensuring compliance with company ticketing policies and procedures 

● Collaborating with internal departments and external event personnel to address all ticketing needs 

● Overseeing and managing the nightly Box Office operations during events, including ticket sales, will call, check-in, seating, and settlement 

● Creating a positive and collaborative working environment and fostering high morale among staff 

● Providing exceptional customer service and proactively resolving any issues that arise 

● Ensuring that all guests receive a high-quality, world-class guest experience Event Management: 

● Coordinating all on-sale events 

● Assisting programming, tour personnel, and internal staff with reporting, ticket holds, and other ticketing details. 

 ● Coordinate with all operations departments regarding artist needs related to their fans including merchandise sales, guest lists and arranged VIP experiences, Meet and Greets, etc. 

● Working with marketing, production, and talent departments to set up events, place holds, process orders, and release tickets in a timely fashion 

● Monitoring ticket inventory to maximize sales 

● Collaborating with national team to monitor and dynamically price tickets to maximize revenue 

● Partnering with Venue General Manager to create and optimize incremental revenue 

● Ensure concert venue is fully prepared and organized for daily execution of the operation 

● Ensuring ADA compliant ticketing practices 

● Engage in night of show advance and help bridge gaps between production and operations 

● Communicate artists’ night of show needs to operations; hospitality and other special requests 

Accounting/Financial Duties: 

● Maintaining accurate accounting records and archives 

● Ensuring adherence to cash handling policies and procedures 

● Performing daily safe reconciliation, preparing deposits, and running all daily financial reporting 

● Manage execution of deposit, advance and settlement reports on event nights 

● Maintain monthly concert totals financial reporting for all ticketed events 

● Oversee nightly artist settlements and final payments 

Other Duties: 

● Monitoring all ticketing software and hardware and reporting any issues immediately 

● Manage local connections for third party ticket opportunities to increase attendance for all shows 

● Attending relevant meetings, discussions, and conferences as the venue's representative 

● Any additional duties as assigned by leadership 

● Greeting customers with a positive and friendly demeanor and assisting guests by providing information, answering questions, and processing requests. 

● Retail inventory management and sales with target goals as well as upsell Membership program and lead operations in execution of benefit redemption 

● Resolving customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed. 

● Providing upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events. 

● Contributing to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment. 

Qualifications 

● Minimum 3 years of Box Office and/or hospitality/live entertainment experience. 

● High integrity work ethic and a strong passion for music, hospitality, food and wine. 

● Ability to successfully multitask and manage several projects at once in a high-pressure, fast paced environment. 

● Professional and effective communication skills. 

● Must be detail oriented with strong time management and organizational skills. 

● Must have proficient computer and technological skills: Mailchimp, Google Suite, Asana, Adobe Suite, Sprout Social and familiarity with ticketing platforms 

● Ability to work a flexible schedule including nights, weekends, and travel as needed.

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

Who are you?
You're a rockstar with a passion for music, a love of wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.

Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine.

Position Summary 

The successful candidate will have 2-3 years experience as a Box Office Manager or representative including management level work experience, strong knowledge of customer service, computer operations, and accounting/cash management procedures. The Box Office Manager will have an understanding of ticketing systems, excellent oral and written communication skills, proficiency with Microsoft Office applications and Google sheets, and have the ability to work evening and weekend hours and a detail-oriented approach with a strong ability to work under pressure to meet strict and fluid deadlines. 

Overview of Responsibilities 

● Acting as the primary point of contact for all ticketing operations at the venue 

● Building and maintaining strong working relationships with local promoters, staff, guests, and marketing affiliates 

● Managing the hiring, training, scheduling, and supervision of all Box Office staff 

● Ensuring compliance with company ticketing policies and procedures 

● Collaborating with internal departments and external event personnel to address all ticketing needs 

● Overseeing and managing the nightly Box Office operations during events, including ticket sales, will call, check-in, seating, and settlement 

● Creating a positive and collaborative working environment and fostering high morale among staff 

● Providing exceptional customer service and proactively resolving any issues that arise 

● Ensuring that all guests receive a high-quality, world-class guest experience Event Management: 

● Coordinating all on-sale events 

● Assisting programming, tour personnel, and internal staff with reporting, ticket holds, and other ticketing details. 

 ● Coordinate with all operations departments regarding artist needs related to their fans including merchandise sales, guest lists and arranged VIP experiences, Meet and Greets, etc. 

● Working with marketing, production, and talent departments to set up events, place holds, process orders, and release tickets in a timely fashion 

● Monitoring ticket inventory to maximize sales 

● Collaborating with national team to monitor and dynamically price tickets to maximize revenue 

● Partnering with Venue General Manager to create and optimize incremental revenue 

● Ensure concert venue is fully prepared and organized for daily execution of the operation 

● Ensuring ADA compliant ticketing practices 

● Engage in night of show advance and help bridge gaps between production and operations 

● Communicate artists’ night of show needs to operations; hospitality and other special requests 

Accounting/Financial Duties: 

● Maintaining accurate accounting records and archives 

● Ensuring adherence to cash handling policies and procedures 

● Performing daily safe reconciliation, preparing deposits, and running all daily financial reporting 

● Manage execution of deposit, advance and settlement reports on event nights 

● Maintain monthly concert totals financial reporting for all ticketed events 

● Oversee nightly artist settlements and final payments 

Other Duties: 

● Monitoring all ticketing software and hardware and reporting any issues immediately 

● Manage local connections for third party ticket opportunities to increase attendance for all shows 

● Attending relevant meetings, discussions, and conferences as the venue's representative 

● Any additional duties as assigned by leadership 

● Greeting customers with a positive and friendly demeanor and assisting guests by providing information, answering questions, and processing requests. 

● Retail inventory management and sales with target goals as well as upsell Membership program and lead operations in execution of benefit redemption 

● Resolving customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed. 

● Providing upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events. 

● Contributing to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment. 

Qualifications 

● Minimum 3 years of Box Office and/or hospitality/live entertainment experience. 

● High integrity work ethic and a strong passion for music, hospitality, food and wine. 

● Ability to successfully multitask and manage several projects at once in a high-pressure, fast paced environment. 

● Professional and effective communication skills. 

● Must be detail oriented with strong time management and organizational skills. 

● Must have proficient computer and technological skills: Mailchimp, Google Suite, Asana, Adobe Suite, Sprout Social and familiarity with ticketing platforms 

● Ability to work a flexible schedule including nights, weekends, and travel as needed.