About Café Rio:
At Cafe Rio, we are passionate about delivering fresh, made-from-scratch meals and creating exceptional guest experiences. Our Facilities team plays a critical role in ensuring our restaurants operate smoothly and safely—day and night, weekdays and weekends.

Position Summary:
Cafe Rio is seeking a highly organized and detail-oriented Facility Coordinator to join our Facilities team. This role is responsible for managing and administering facility-related work orders in Service Channel during after-hours and weekends. The position will work closely with the Facility Managers to support all Cafe Rio locations across multiple regions.

Schedule:

• Days: Wednesday through Sunday
• Hours: 11:00 AM – 8:00 PM (with occasional flexibility as needed)

Key Responsibilities:

• Monitor and manage incoming work order tickets in Service Channel
• Triage, dispatch, and follow up on facility-related service requests
• Ensure timely communication and escalation of high-priority issues to Facility Managers
• Support vendor coordination, status tracking, and ticket resolution
• Maintain accurate ticket documentation, notes, and updates in Service Channel
• Collaborate with Facility Managers to ensure alignment on repairs, timelines, and vendor performance
• Support weekend and after-hours coverage needs across the full Café Rio portfolio
• Other support tasks as needed to assist Facilities data tracking initiatives

Qualifications:

• 1 - 2+ year of administrative or facilities coordination experience
• Experience with Service Channel or similar work order platforms a strong plus
• Excellent organizational and communication skills
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
• Strong attention to detail and follow-through
• Comfortable using technology and learning new systems

About Café Rio:
At Cafe Rio, we are passionate about delivering fresh, made-from-scratch meals and creating exceptional guest experiences. Our Facilities team plays a critical role in ensuring our restaurants operate smoothly and safely—day and night, weekdays and weekends.

Position Summary:
Cafe Rio is seeking a highly organized and detail-oriented Facility Coordinator to join our Facilities team. This role is responsible for managing and administering facility-related work orders in Service Channel during after-hours and weekends. The position will work closely with the Facility Managers to support all Cafe Rio locations across multiple regions.

Schedule:

• Days: Wednesday through Sunday
• Hours: 11:00 AM – 8:00 PM (with occasional flexibility as needed)

Key Responsibilities:

• Monitor and manage incoming work order tickets in Service Channel
• Triage, dispatch, and follow up on facility-related service requests
• Ensure timely communication and escalation of high-priority issues to Facility Managers
• Support vendor coordination, status tracking, and ticket resolution
• Maintain accurate ticket documentation, notes, and updates in Service Channel
• Collaborate with Facility Managers to ensure alignment on repairs, timelines, and vendor performance
• Support weekend and after-hours coverage needs across the full Café Rio portfolio
• Other support tasks as needed to assist Facilities data tracking initiatives

Qualifications:

• 1 - 2+ year of administrative or facilities coordination experience
• Experience with Service Channel or similar work order platforms a strong plus
• Excellent organizational and communication skills
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
• Strong attention to detail and follow-through
• Comfortable using technology and learning new systems