Front of House Supervisor

The Supervisor at DEZ will support the Management Team with daily operations including (but not limited to) opening and closing procedures, guest and employee relations, service and menu Q&A, and above all else, creating a positive atmosphere and restaurant for our guests and staff by following these responsibilities:

Employee Supervision:
• Confirm attendance and make sure all employees are prepared to begin shifts
• Welcome and introduce new hires to all other employees
• Support the GM with daily and weekly tasks, and provide assistance to all employees as needed
• Ensure all employees are providing exceptional customer service
• Maintain positive and motivating environment for all employees by supporting all responsibilities
• Address concerns with employees not following policies and inform the GM so that they can follow up as needed
• Learn and understand all company policies and provide suitable advice to employees

Quality Assurance
• Open and close the store according to company standards; keep management aware of any issues that arise
• Listen to and handle guest complaints regarding Quality Standards, and escalate to GM if necessary
• Manage left over products and handle all waste prior to closing
• Check quality of all products for opening and organize rotation of displays
• Regularly inspect store to assure standards are maintained at all times
• Always keep all areas of stores clean while operating business
• Ensure all employees are properly trained in safe work practices and procedures; observe their interactions during their shifts,
and follow-up with feedback, as needed
• Manage DOH compliance and stay updated with all knowledge needed to handle DOH inspection

REQUIREMENTS
- Leadership experience in handling various shifts in a restaurant environment; quick-service or fast-casual experience is preferred
- Experience in or the ability to adapt and succeed in a fast-paced environment
- A passion for food and restaurant operations
- Must have a desire to make an impact on customers and employees, to help continue to grow our business
- Proven ability to be a role model
- Open availability required (including weekends and holidays)

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership as needed.

Why work with us??
- Competitive hourly rates & opportunity for growth (we are expanding!)
- Paid Time Off
- Full benefits package after 90 days with 75% paid premiums
- 401k with employer match
- Flex Spending Accounts (Medical, Dependent Care, Transit & Parking)
- Gym Discount (NYHRC)
- Shift meal, dining discounts in other ESquared Hospitality restaurant locations, and a great work environment!

If you feel like you are a good fit for us, please send in your resume for immediate review. We look forward to hearing from you! DEZ is a member of ESquared Hospitality, who are proud to be equal opportunity employers.

www.inthedez.com

The Supervisor at DEZ will support the Management Team with daily operations including (but not limited to) opening and closing procedures, guest and employee relations, service and menu Q&A, and above all else, creating a positive atmosphere and restaurant for our guests and staff by following these responsibilities:

Employee Supervision:
• Confirm attendance and make sure all employees are prepared to begin shifts
• Welcome and introduce new hires to all other employees
• Support the GM with daily and weekly tasks, and provide assistance to all employees as needed
• Ensure all employees are providing exceptional customer service
• Maintain positive and motivating environment for all employees by supporting all responsibilities
• Address concerns with employees not following policies and inform the GM so that they can follow up as needed
• Learn and understand all company policies and provide suitable advice to employees

Quality Assurance
• Open and close the store according to company standards; keep management aware of any issues that arise
• Listen to and handle guest complaints regarding Quality Standards, and escalate to GM if necessary
• Manage left over products and handle all waste prior to closing
• Check quality of all products for opening and organize rotation of displays
• Regularly inspect store to assure standards are maintained at all times
• Always keep all areas of stores clean while operating business
• Ensure all employees are properly trained in safe work practices and procedures; observe their interactions during their shifts,
and follow-up with feedback, as needed
• Manage DOH compliance and stay updated with all knowledge needed to handle DOH inspection

REQUIREMENTS
- Leadership experience in handling various shifts in a restaurant environment; quick-service or fast-casual experience is preferred
- Experience in or the ability to adapt and succeed in a fast-paced environment
- A passion for food and restaurant operations
- Must have a desire to make an impact on customers and employees, to help continue to grow our business
- Proven ability to be a role model
- Open availability required (including weekends and holidays)

This job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership as needed.

Why work with us??
- Competitive hourly rates & opportunity for growth (we are expanding!)
- Paid Time Off
- Full benefits package after 90 days with 75% paid premiums
- 401k with employer match
- Flex Spending Accounts (Medical, Dependent Care, Transit & Parking)
- Gym Discount (NYHRC)
- Shift meal, dining discounts in other ESquared Hospitality restaurant locations, and a great work environment!

If you feel like you are a good fit for us, please send in your resume for immediate review. We look forward to hearing from you! DEZ is a member of ESquared Hospitality, who are proud to be equal opportunity employers.

www.inthedez.com