Share with friends
Accessibility
Floor Manager
Dolce Miami
Floor Manager
Dolce Miami
Full Time
2
Years
Experience
$70000 - $75000 / Year
Floor Manager
Dolce Miami
Full Time
2
Years
Experience
$70000 - $75000 / Year
Skills
Fine Dining Experience
Description
Description
Summary:
The Floor Manager oversees, directs, and coordinates the planning,
organizing, training, and leadership of restaurant staff necessary to
achieve stated objectives in sales, costs, employee retention, guest
service and satisfaction, food quality, cleanliness and sanitation.
Duties and Responsibilities:
Achieve
company objectives in sales, service, quality, appearance of facility
and sanitation, and cleanliness through training of employees and
creating a positive, productive working environment.
Company Standards:
- Promote, work, and act in a manner consistent with the mission of LDV Hospitality.
-
Ensure that all restaurant policies, procedures, standards,
specifications, guidelines, and training programs are followed and
completed on a timely basis.
- Be fully conversant with every aspect of the company's emergency, health and safety, and fire procedures
- Ensure you are aware of, and that you enforce all the company policies in respect of human resources and staff welfare
- Practice highest regards for safety within all areas and with all materials
Staff Management:
- Ensure that floor service runs smoothly and that the staff is working together efficiently and effectively
- Facilitate communication between floor staff and kitchen when appropriate
- Recognize and engage with regulars and VIP guests to make them feel welcomed and remembered
- Direct floor staff to ensure that LDV’s steps of service and hospitality standards are consistently met
- Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.)
- Ensure all floor staff are consistently doing required functions (opening and closing sidework , etc.)
- Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
-
Observe and evaluate workers and work procedures to ensure quality
standards and service, and complete disciplinary write-ups.
Floor Management:
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
-
Ensure that all food and products are consistently prepared and served
according to the restaurant’s recipes, portioning, cooking and serving
standards.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
Administrative:
-
Control cash and other receipts by adhering to cash handling and
reconciliation procedures in accordance with restaurant policies and
procedures.
- Compile and balance cash receipts at the end of the day or shift.
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Control inventories of food, equipment, smallware, and liquor, and report shortages.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Qualifications
- Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards
- Polished personal presentation; grooming meets LDV Hospitality standards, as outlined by Employee Handbook
- Has a can-do attitude and is willing to jump into any role as needed
- Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
-
Ability to utilize traditional computer programs such as Gmail,
Microsoft Office (Word, Excel, Outlook, and PowerPoint), POS and any
additional systems
- Ability to access and accurately input information using a moderately complex computer system
- Must have considerable skill in math and algebraic equations using percentages
- Ensure that all staff are compliant with LDV Hospitality policies and procedures, as well as city, state and federal laws
- Organize and/or attend mandatory meetings
- Complete other duties as assigned by the General Manager
-
Maintains knowledge by attending educational workshops, reviewing
professional publications, establishing personal networks, benchmarking
state-of-the-art practices, and participating in professional societies
- Adhere to all HR policies and procedures
- Minimum of 2 years’ experience in fine dining restaurant management
- High School Diploma or GED
- Bachelor’s Degree in Business or Hospitality Administration is preferred, but not required
- Ability to lift up 30+ pounds
- Ability to sit, stand, and bend for extended periods of time
Description
Summary:
The Floor Manager oversees, directs, and coordinates the planning,
organizing, training, and leadership of restaurant staff necessary to
achieve stated objectives in sales, costs, employee retention, guest
service and satisfaction, food quality, cleanliness and sanitation.
Duties and Responsibilities:
Achieve
company objectives in sales, service, quality, appearance of facility
and sanitation, and cleanliness through training of employees and
creating a positive, productive working environment.
Company Standards:
- Promote, work, and act in a manner consistent with the mission of LDV Hospitality.
-
Ensure that all restaurant policies, procedures, standards,
specifications, guidelines, and training programs are followed and
completed on a timely basis.
- Be fully conversant with every aspect of the company's emergency, health and safety, and fire procedures
- Ensure you are aware of, and that you enforce all the company policies in respect of human resources and staff welfare
- Practice highest regards for safety within all areas and with all materials
Staff Management:
- Ensure that floor service runs smoothly and that the staff is working together efficiently and effectively
- Facilitate communication between floor staff and kitchen when appropriate
- Recognize and engage with regulars and VIP guests to make them feel welcomed and remembered
- Direct floor staff to ensure that LDV’s steps of service and hospitality standards are consistently met
- Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.)
- Ensure all floor staff are consistently doing required functions (opening and closing sidework , etc.)
- Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed
-
Observe and evaluate workers and work procedures to ensure quality
standards and service, and complete disciplinary write-ups.
Floor Management:
- Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
-
Ensure that all food and products are consistently prepared and served
according to the restaurant’s recipes, portioning, cooking and serving
standards.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
Administrative:
-
Control cash and other receipts by adhering to cash handling and
reconciliation procedures in accordance with restaurant policies and
procedures.
- Compile and balance cash receipts at the end of the day or shift.
- Perform various financial activities, such as cash handling, deposit preparation, and payroll.
- Control inventories of food, equipment, smallware, and liquor, and report shortages.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
Qualifications
- Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards
- Polished personal presentation; grooming meets LDV Hospitality standards, as outlined by Employee Handbook
- Has a can-do attitude and is willing to jump into any role as needed
- Able to work nights, weekends and holidays, and variable schedule, per the needs of the business
-
Ability to utilize traditional computer programs such as Gmail,
Microsoft Office (Word, Excel, Outlook, and PowerPoint), POS and any
additional systems
- Ability to access and accurately input information using a moderately complex computer system
- Must have considerable skill in math and algebraic equations using percentages
- Ensure that all staff are compliant with LDV Hospitality policies and procedures, as well as city, state and federal laws
- Organize and/or attend mandatory meetings
- Complete other duties as assigned by the General Manager
-
Maintains knowledge by attending educational workshops, reviewing
professional publications, establishing personal networks, benchmarking
state-of-the-art practices, and participating in professional societies
- Adhere to all HR policies and procedures
- Minimum of 2 years’ experience in fine dining restaurant management
- High School Diploma or GED
- Bachelor’s Degree in Business or Hospitality Administration is preferred, but not required
- Ability to lift up 30+ pounds
- Ability to sit, stand, and bend for extended periods of time
{{ backgroundCheckDisclosureText }}
Floor Manager
Full Time
2
Years
Experience
$70000 - $75000 / Year
Skills
Fine Dining Experience
expired job post
1690 Collins Avenue, Miami Beach, FL 33139, United States