Receptionist

‘Welcome… May all who enter as guests, leave as friends’

Location:

Eden Hall, Nottinghamshire

The Role:

 Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.

As part of our reception team, you will play a critical role in creating the best first and last impression, welcoming guests on arrival through to waving them off at the end of the day delivering an experience that brings them back again and again.  

About Us:

Eden Hall Day Spa is an award-winning luxurious day spa located in the heart of Nottinghamshire, offering luxury treatments featuring top product houses and state-of-the-art facilities providing the perfect retreat and most importantly, total relaxation. 

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

Why Join Us:

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary use of the leisure and spa facilities.
• Free lunch from our staff canteen.
• Complimentary Spa Day at Hoar Cross Hall on work anniversaries.
• Employee Benefits Program.
• Free Parking.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Excellent Induction and training programme.
• Opportunities for professional development and career advancement.

Role Specification:

• Provide a warm welcome to guests, members and visitors to site, ensuring a swift check-in following departmental and company standards.
• Carry out comprehensive administrative duties, following procedures accurately to assist in the efficient day-to-day running of the spa
• Answer all phone calls and emails professionally, efficiently, and in a friendly manner, dealing with enquiries and ensuring prompt follow-up/conclusion.
• Collection of payments on departure with full understanding of billing processes.  
• Maintain a polite and thorough demeanour, ensuring all relevant information is received and provided to guests.
• A comprehensive understanding of the spa's facilities, policies, procedures, and health and safety requirements. 

Your skills and expertise:

• Excellent communication and interpersonal skills.
• Hospitality/ Receptionist experience preferred but not essential (full training shall be provided). 
• Strong understanding of hotel and spa facilities and services.
• Ability to follow procedures and maintain accuracy in information provided.
• Sales-oriented mindset with the ability to upsell and promote additional services.
• Confident use of IT and software systems.

Shift Patterns:

• Full-time (37.5 hours per week):
• Weekdays including evenings and weekends on rolling rota.

People say you can’t choose your family, well we choose you to be part of ours.

Receptionist

‘Welcome… May all who enter as guests, leave as friends’

Location:

Eden Hall, Nottinghamshire

The Role:

 Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.

As part of our reception team, you will play a critical role in creating the best first and last impression, welcoming guests on arrival through to waving them off at the end of the day delivering an experience that brings them back again and again.  

About Us:

Eden Hall Day Spa is an award-winning luxurious day spa located in the heart of Nottinghamshire, offering luxury treatments featuring top product houses and state-of-the-art facilities providing the perfect retreat and most importantly, total relaxation. 

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

Why Join Us:

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary use of the leisure and spa facilities.
• Free lunch from our staff canteen.
• Complimentary Spa Day at Hoar Cross Hall on work anniversaries.
• Employee Benefits Program.
• Free Parking.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Excellent Induction and training programme.
• Opportunities for professional development and career advancement.

Role Specification:

• Provide a warm welcome to guests, members and visitors to site, ensuring a swift check-in following departmental and company standards.
• Carry out comprehensive administrative duties, following procedures accurately to assist in the efficient day-to-day running of the spa
• Answer all phone calls and emails professionally, efficiently, and in a friendly manner, dealing with enquiries and ensuring prompt follow-up/conclusion.
• Collection of payments on departure with full understanding of billing processes.  
• Maintain a polite and thorough demeanour, ensuring all relevant information is received and provided to guests.
• A comprehensive understanding of the spa's facilities, policies, procedures, and health and safety requirements. 

Your skills and expertise:

• Excellent communication and interpersonal skills.
• Hospitality/ Receptionist experience preferred but not essential (full training shall be provided). 
• Strong understanding of hotel and spa facilities and services.
• Ability to follow procedures and maintain accuracy in information provided.
• Sales-oriented mindset with the ability to upsell and promote additional services.
• Confident use of IT and software systems.

Shift Patterns:

• Full-time (37.5 hours per week):
• Weekdays including evenings and weekends on rolling rota.

People say you can’t choose your family, well we choose you to be part of ours.