Duty Manager

Location: Eden Hall Day Spa, Nottinghamshire

Salary: £23,200 per annum

About Us:

Eden Hall Day Spa is an award-winning luxury day spa nestled in the beautiful Nottinghamshire countryside. Known for our exceptional treatments, premium product houses, and state-of-the-art facilities, we offer guests the perfect retreat for total relaxation.

At Eden Hall, we believe in hiring for passion and positivity. We’ll train you for skill, support your growth, and help you achieve your professional goals within a nurturing, high-performing team.

The Role: Duty Manager

As a Duty Manager at Eden Hall, you will play a key role in delivering an exceptional guest experience and ensuring the smooth operation of our day spa facilities. You will be responsible for overseeing the daily running of the guest journey across front of house, spa, and lounge areas, supporting the wider team and maintaining Eden Hall’s high standards of professionalism, warmth, and wellbeing. Reporting to the Guest Service and Sales Manager, your focus will be on team leadership, operational efficiency, and upholding a calm and welcoming atmosphere throughout the spa.  

Why Join Us:

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary access to leisure and spa facilities.
• Free lunch from our staff canteen.
• Complimentary Spa Day on your work anniversary.
• Employee Benefits Program offering a range of discounts and perks.
• Free parking on-site.
• Discounted rates on overnight stays and spa days.
• 30% discount on food and beverage.
• Comprehensive induction and training program to support your growth.
• Opportunities for professional development and career progression within the company.

Role Specification:

• Operational Management: Oversee daily front-of-house operations, ensuring efficiency and high standards. Conduct regular floor checks, communicate with departments to address challenges, and lead the team to ensure smooth operations and adherence to policies.
• Guest Relations: Engage with guests to ensure satisfaction, handle queries, complaints, and special requests, and ensure VIPs receive exceptional service.
• Team Supervision: Supervise, train, and motivate front-of-house staff, monitor performance, provide feedback, and conduct daily briefings to communicate objectives and updates.
• Health & Safety Compliance: Ensure staff follow safety and security procedures, respond to emergencies promptly, maintain safety standards, and conduct fire safety checks.
• Administrative Duties: Assist with guest bookings, check-ins, and check-outs during peak times. Review guest feedback to identify improvements and maintain accurate shift logs and incident reports.
• Communication: Collaborate with the Guest Service and Sales Manager to report on performance and keep relevant departments informed of guest preferences and special requests for a seamless experience.

Personal Specification:

Essentials

• Previous experience in a supervisory or managerial role in the hospitality industry, ideally within a luxury hotel or spa environment.
• Strong leadership and communication skills, with the ability to manage and motivate a team while effectively engaging with guests.
• Excellent customer service skills and a genuine passion for creating positive, memorable guest experiences.
• Ability to handle challenging situations with tact, diplomacy, and professionalism.
• A proactive, solutions-focused approach, with the ability to think on your feet and make decisions under pressure.

Desirables

• Knowledge of hotel management systems is advantageous.

Additional Information:

• 30 hours per week
• 3 days out of 7 per week - Friday, Saturday, and Sunday.
• Note: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
• At this time, we are unable to guarantee an offer of visa sponsorship, so candidates must have the right to work in the UK independently.

Duty Manager

Location: Eden Hall Day Spa, Nottinghamshire

Salary: £23,200 per annum

About Us:

Eden Hall Day Spa is an award-winning luxury day spa nestled in the beautiful Nottinghamshire countryside. Known for our exceptional treatments, premium product houses, and state-of-the-art facilities, we offer guests the perfect retreat for total relaxation.

At Eden Hall, we believe in hiring for passion and positivity. We’ll train you for skill, support your growth, and help you achieve your professional goals within a nurturing, high-performing team.

The Role: Duty Manager

As a Duty Manager at Eden Hall, you will play a key role in delivering an exceptional guest experience and ensuring the smooth operation of our day spa facilities. You will be responsible for overseeing the daily running of the guest journey across front of house, spa, and lounge areas, supporting the wider team and maintaining Eden Hall’s high standards of professionalism, warmth, and wellbeing. Reporting to the Guest Service and Sales Manager, your focus will be on team leadership, operational efficiency, and upholding a calm and welcoming atmosphere throughout the spa.  

Why Join Us:

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary access to leisure and spa facilities.
• Free lunch from our staff canteen.
• Complimentary Spa Day on your work anniversary.
• Employee Benefits Program offering a range of discounts and perks.
• Free parking on-site.
• Discounted rates on overnight stays and spa days.
• 30% discount on food and beverage.
• Comprehensive induction and training program to support your growth.
• Opportunities for professional development and career progression within the company.

Role Specification:

• Operational Management: Oversee daily front-of-house operations, ensuring efficiency and high standards. Conduct regular floor checks, communicate with departments to address challenges, and lead the team to ensure smooth operations and adherence to policies.
• Guest Relations: Engage with guests to ensure satisfaction, handle queries, complaints, and special requests, and ensure VIPs receive exceptional service.
• Team Supervision: Supervise, train, and motivate front-of-house staff, monitor performance, provide feedback, and conduct daily briefings to communicate objectives and updates.
• Health & Safety Compliance: Ensure staff follow safety and security procedures, respond to emergencies promptly, maintain safety standards, and conduct fire safety checks.
• Administrative Duties: Assist with guest bookings, check-ins, and check-outs during peak times. Review guest feedback to identify improvements and maintain accurate shift logs and incident reports.
• Communication: Collaborate with the Guest Service and Sales Manager to report on performance and keep relevant departments informed of guest preferences and special requests for a seamless experience.

Personal Specification:

Essentials

• Previous experience in a supervisory or managerial role in the hospitality industry, ideally within a luxury hotel or spa environment.
• Strong leadership and communication skills, with the ability to manage and motivate a team while effectively engaging with guests.
• Excellent customer service skills and a genuine passion for creating positive, memorable guest experiences.
• Ability to handle challenging situations with tact, diplomacy, and professionalism.
• A proactive, solutions-focused approach, with the ability to think on your feet and make decisions under pressure.

Desirables

• Knowledge of hotel management systems is advantageous.

Additional Information:

• 30 hours per week
• 3 days out of 7 per week - Friday, Saturday, and Sunday.
• Note: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
• At this time, we are unable to guarantee an offer of visa sponsorship, so candidates must have the right to work in the UK independently.