The Role:

Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.

As a Receptionist at Eden Hall, you'll be at the heart of the guest experience offering a warm welcome on arrival a fond farewell at the end of the day. You'll play a vital role in ensuring every visit is seamless, enjoyable, and memorable, helping create the kind of experience that brings guests back again and again. 

About Us:

Eden Hall Day Spa is an award-winning luxurious day spa located in the heart of Nottinghamshire. Known for our serene setting, world-class treatments, and state-of-the-art facilities, we pride ourselves on offering our guests total relaxation and an escape from the everyday. 

Our purpose is to hire people with passion and positivity. We train for skill, nurture your potential, and help you grow both personally and professionally.

Why Join Us:

• Work in a stunning, historic estate with a commitment to excellence in hospitality
• Competitive Rate of Pay
• Complimentary use of the leisure and spa facilities
• Free lunch from our staff canteen
• Complimentary Spa Day on work anniversaries
• Generous discounts on spa days, overnight stays, treatments, food, drink, and retail.
• Employee Benefits Program
• Free Parking
• Excellent Induction and training programme
• Opportunities for professional development and career advancement

Role Specification:

• Provide a warm welcome to guests, members and visitors to site, ensuring a smooth check-in process
• Manage check-out procedures including accurate billing and payment collection
• Carry out comprehensive administrative duties, following procedures accurately to assist in the efficient day-to-day running of the spa
• Answer all phone calls and emails professionally, efficiently, and in a friendly manner, dealing with enquiries and ensuring prompt follow-up/conclusion
• Provide information about the spa facilities, services, and policies
• Maintain a polite and thorough demeanour, ensuring all relevant information is received and provided to guests
• Promote additional services and experiences, helping guests get the most out of their visit

Your skills and expertise:

• Excellent communication and interpersonal skills
• Strong attention to detail and ability to follow procedures
• A proactive, can-do attitude and a passion for creating outstanding guest experiences
• Sales-oriented mindset with the ability to upsell and promote additional services
• Confident use of IT and software systems (training on our own systems will be provided)
• Previous experience in hospitality, front of house, or customer service (preferred but not essential)

Additional Information:

• 5 days/ evenings a week
• You would be expected to work alternative weekends within this role
• Typical shift patterns:
• 11.15am - 7.15pm
• 2.30pm - 10.30pm

People say you can’t choose your family, well we choose you to be part of ours.

The Role:

Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.

As a Receptionist at Eden Hall, you'll be at the heart of the guest experience offering a warm welcome on arrival a fond farewell at the end of the day. You'll play a vital role in ensuring every visit is seamless, enjoyable, and memorable, helping create the kind of experience that brings guests back again and again. 

About Us:

Eden Hall Day Spa is an award-winning luxurious day spa located in the heart of Nottinghamshire. Known for our serene setting, world-class treatments, and state-of-the-art facilities, we pride ourselves on offering our guests total relaxation and an escape from the everyday. 

Our purpose is to hire people with passion and positivity. We train for skill, nurture your potential, and help you grow both personally and professionally.

Why Join Us:

• Work in a stunning, historic estate with a commitment to excellence in hospitality
• Competitive Rate of Pay
• Complimentary use of the leisure and spa facilities
• Free lunch from our staff canteen
• Complimentary Spa Day on work anniversaries
• Generous discounts on spa days, overnight stays, treatments, food, drink, and retail.
• Employee Benefits Program
• Free Parking
• Excellent Induction and training programme
• Opportunities for professional development and career advancement

Role Specification:

• Provide a warm welcome to guests, members and visitors to site, ensuring a smooth check-in process
• Manage check-out procedures including accurate billing and payment collection
• Carry out comprehensive administrative duties, following procedures accurately to assist in the efficient day-to-day running of the spa
• Answer all phone calls and emails professionally, efficiently, and in a friendly manner, dealing with enquiries and ensuring prompt follow-up/conclusion
• Provide information about the spa facilities, services, and policies
• Maintain a polite and thorough demeanour, ensuring all relevant information is received and provided to guests
• Promote additional services and experiences, helping guests get the most out of their visit

Your skills and expertise:

• Excellent communication and interpersonal skills
• Strong attention to detail and ability to follow procedures
• A proactive, can-do attitude and a passion for creating outstanding guest experiences
• Sales-oriented mindset with the ability to upsell and promote additional services
• Confident use of IT and software systems (training on our own systems will be provided)
• Previous experience in hospitality, front of house, or customer service (preferred but not essential)

Additional Information:

• 5 days/ evenings a week
• You would be expected to work alternative weekends within this role
• Typical shift patterns:
• 11.15am - 7.15pm
• 2.30pm - 10.30pm

People say you can’t choose your family, well we choose you to be part of ours.