SHIFT LEADER
Job Overview
Non-exempt, full or part time position.
The Shift Leader is an entry level restaurant management
position. A Shift Leader will be required to be cross-trained in all crew level job positions and
maintain a working knowledge and proficiency in each, sufficient to supervise the execution of these
positions and to aid in the orientation and training of new team members to these positions. Other
duties as assigned. A Shift Leader may also be under the direction of another Shift Leader as the
manager on duty.
Responsibilities
Responsible for the effective productivity of day-to-day operations for their shift and functions
of the Farmer Boys restaurant consistently using independent decisions on a daily basis.
Record keeping, ordering/receiving, inventory, proper sales procedures, and cash
management, successful employee deployment and relations are included in the
administrative duties.
Responsible for the overall appearance and cleanliness of the restaurant, guest service,
maintenance of facility.
Follows the work schedule as posted, unless a change in the schedule is arranged with the
General Manager.
Leadership and Behavioral Competencies Needed
PERSONAL
LEADERSHIP Solid decision making · Sincerity & honesty · Fairness · · Leads by example · Accepts responsibility for mistakes · Open to feedback ·
PEOPLE
LEADERSHIP Supports Farmer Boys Mission & · Open to new ideas · Sensitive to team morale · Team orientation · Behaves as a coach & mentor · Provides cross-training and job
BUSINESS LEADERSHIP Takes ownership for financial outcomes
BRAND LEADERSHIP
· Understands interlocking business processes · Time management · Problem solving · Planning · Administration · Manages service execution · Manages product execution · Displays sense of urgency · · Manages restaurant cleanliness · Manages employee image · Maintains facility · Maintains equipment
Hospitality
· Uses
resources,
systems and
tools
· Manages
safety &
security
· Manages
positive
Guest
experience
at all
points
Cash Handling Procedures
Accepts and accurately processes payments using the cash register operating system.
Ensures all sales are processed according to policy.
Investigates all sales, cash or operating discrepancies according to procedure.
Follows policy concerning amount of cash kept in the register; counts and verifies cash drawer
per store policy.
Food Safety
Proactively protects critical limits and standards assigned to product critical control
points.
Unwavering protection of the safety of product above all other job priorities.
Responsible to ensure that any and all necessary corrective actions are taken to mitigate food
safety risks.
Required to periodically attend and implement assigned food safety training classes and
education opportunities.
Adheres to food safety standards and procedures.
Safety and Security
Holds and safeguards keys to the restaurant.
Opens and closes restaurants following all specified security procedures.
Has safe combination for getting proper coin and currency needed for cashiers, making drops
and depositing daily proceeds into safe.
Assigns registers; closes out and counts down the registers; investigates all cash overages and
shortages.
Responsible to provide a safe working environment for all team members at all times.
Immediately notifies the Supervisor of any guest or employee accidents or injuries., and
follows established procedures.
Protects assets at all times, but does not put self at risk.
Practices safe work habits and reports any unsafe conditions to the General Manager.
Reads, understand and follows instructions and labeling system on all Material Safety Data
Sheets.
Job Requirements
Minimum age requirement is 18. .
Must be able to present State or County mandated Food Handler Card within the time allowed
for the specific State or County.
Working Environment / Minimum Physical Requirements
This is a restaurant operations job.
While performing the duties of the job, the employee is regularly exposed to the risk of fumes.
The use of solvents and industrial degreasers are required regularly to clean equipment, tools
and floors; the fumes occur when cleaning.
Physical requirements include standing (up to 4 hours at time); walking, bending and stooping.
Requirements also include lifting (up to 40 pounds). Approximately 99% of time is spent in a
standing and/or walking mode.
Join a great team, we are a growing company and want you to grow with us