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Deputy General Manager
Fazenda Leeds
Deputy General Manager
Fazenda Leeds
Full Time
2
Years
Experience
£38000 - £42000 / Year
Deputy General Manager
Fazenda Leeds
Full Time
2
Years
Experience
£38000 - £42000 / Year
Skills
Team Player
Proactive
Welcoming and Personal
Knowledgable and Willingness to Learn
Description
We are looking for an experienced, engaging and passionate manager to join our team as a Deputy General Manager! You will bring out the best in team members by harnessing and developing individual talent and lead the team to consistently perform to a high level and deliver an exceptional experience for our guests.
We believe that it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.
What is in it for you?
At Fazenda we pride ourselves on investing in a happy, knowledgeable and motivated team. While working with us you will receive:
- Enhanced maternity and paternity pay
- Complimentary meal for two to celebrate your work anniversary
- 50% brand discount on both food and drink
- 100% of service charges shared amongst you and the team
- Free meals during breaks
- Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
- Employee assistance programme
- A supportive and inclusive leadership team
- Opportunities to develop and progress
More about the role:
The role of the Deputy General Manager Manager is to effectively manage the day to day running of the restaurant, ensuring exceptional levels of guest care are consistently delivered and all administrative duties are carried out in line with brand standards.
You will be part of the Senior Management team and report to the General Manager. The contracted hours are 45 per week on an annual average (meaning some weeks you may be required to work more, but others you will work less), inclusive of dedicated admin time to complete all necessary tasks.
You will play an active role in management and departmental meetings, taking ownership for departmental performance, alongside the department manager, by implementing action and delivering positive outcomes. You will be developing future managers by coaching and mentoring those that report to you to prepare them for their own career progression.You will be responsible for:
Service Delivery
Acting as Duty Manager ensuring all company processes and procedures are followed
Ensuring the restaurant both internally and externally is prepared, presented, and maintained in line
with Fazenda brand standards
Leading and running successful shifts through strong preparation, organisation, shift briefings,
motivation, and leadership
Maintaining and enhancing the reputation of the business by ensuring the highest standards of
products and service are delivered to guests
Creating and nurturing a culture of productivity and interdepartmental harmony
Fully knowledgeable of the duties and responsibilities associated with all roles and departments within
the restaurant
- Assisting during service through leading by example, being present, delegating and providing continuous support and feedback to team members
Team
Leading and inspiring the team by continually role modelling Fazenda behaviours
Managing and motivating the team to meet and exceed expectations in their roles
Developing key team members with potential to progress within the business through talent planning,
matching aspirations, and ability to business needs
Coaching and developing the skills and behaviours of Assistant Managers and Heads of Department
Organising and delivering engaging and effective training for both on the job and classroom style
training sessions
Maintaining effective team levels across all departments. Where gaps exist, supporting with attraction and recruitment processes including sifting, screening, and interviewing candidates
Leading an inspiring onboarding experience for all new starters and ensuring all departmental training is successfully and appropriately delivered
- Assisting with the management of performance and behaviour of all team members in line with company policies and procedures
Operations
Taking full responsibility for the management of the restaurant in the absence of the General Manager
Managing the guest relations team ensuring all guest feedback and complaints are handled in a timely and appropriate manner
Leading, organising and coordinating weekly/monthly management meetings and cascading important business updates and information
Ensuring full compliance with people and finance processes including invoicing, banking, stock management, people systems and training
Ensuring maintenance, health and safety and environmental issues are handled correctly in consultation with the appropriate business leads
Ensuring all areas of the business are compliant with audit and EHO standards with any non- conformity dealt with in an appropriate time frame
- Communicating all necessary information to the team, ensuring everyone is well-informed and up to date
Business Performance
Working alongside the General Manager and the Relationships and Events Manager to promote and market the business
Driving the delivery of key performance indicators in relation to sales, operating efficiency, and profitability
Carrying out any other tasks reasonably requested by the General Manager and other Head Office support teams
Analysing the performance of the restaurant with a view to continuously improving the operation, sales, and profitability of the business
We are looking for an experienced, engaging and passionate manager to join our team as a Deputy General Manager! You will bring out the best in team members by harnessing and developing individual talent and lead the team to consistently perform to a high level and deliver an exceptional experience for our guests.
We believe that it is our people that make the difference and help us stand out as being the best. If you are passionate, warm and genuine, we want to hear from you. You will need to be a strong communicator, a team player, have the willingness to learn, show great initiative and share our values of providing the highest quality of service and products to all our guests.
What is in it for you?
At Fazenda we pride ourselves on investing in a happy, knowledgeable and motivated team. While working with us you will receive:
- Enhanced maternity and paternity pay
- Complimentary meal for two to celebrate your work anniversary
- 50% brand discount on both food and drink
- 100% of service charges shared amongst you and the team
- Free meals during breaks
- Christmas Day and New Year’s Day closures to guarantee time off with your loved ones
- Employee assistance programme
- A supportive and inclusive leadership team
- Opportunities to develop and progress
More about the role:
The role of the Deputy General Manager Manager is to effectively manage the day to day running of the restaurant, ensuring exceptional levels of guest care are consistently delivered and all administrative duties are carried out in line with brand standards.
You will be part of the Senior Management team and report to the General Manager. The contracted hours are 45 per week on an annual average (meaning some weeks you may be required to work more, but others you will work less), inclusive of dedicated admin time to complete all necessary tasks.
You will play an active role in management and departmental meetings, taking ownership for departmental performance, alongside the department manager, by implementing action and delivering positive outcomes. You will be developing future managers by coaching and mentoring those that report to you to prepare them for their own career progression.You will be responsible for:
Service Delivery
Acting as Duty Manager ensuring all company processes and procedures are followed
Ensuring the restaurant both internally and externally is prepared, presented, and maintained in line
with Fazenda brand standards
Leading and running successful shifts through strong preparation, organisation, shift briefings,
motivation, and leadership
Maintaining and enhancing the reputation of the business by ensuring the highest standards of
products and service are delivered to guests
Creating and nurturing a culture of productivity and interdepartmental harmony
Fully knowledgeable of the duties and responsibilities associated with all roles and departments within
the restaurant
- Assisting during service through leading by example, being present, delegating and providing continuous support and feedback to team members
Team
Leading and inspiring the team by continually role modelling Fazenda behaviours
Managing and motivating the team to meet and exceed expectations in their roles
Developing key team members with potential to progress within the business through talent planning,
matching aspirations, and ability to business needs
Coaching and developing the skills and behaviours of Assistant Managers and Heads of Department
Organising and delivering engaging and effective training for both on the job and classroom style
training sessions
Maintaining effective team levels across all departments. Where gaps exist, supporting with attraction and recruitment processes including sifting, screening, and interviewing candidates
Leading an inspiring onboarding experience for all new starters and ensuring all departmental training is successfully and appropriately delivered
- Assisting with the management of performance and behaviour of all team members in line with company policies and procedures
Operations
Taking full responsibility for the management of the restaurant in the absence of the General Manager
Managing the guest relations team ensuring all guest feedback and complaints are handled in a timely and appropriate manner
Leading, organising and coordinating weekly/monthly management meetings and cascading important business updates and information
Ensuring full compliance with people and finance processes including invoicing, banking, stock management, people systems and training
Ensuring maintenance, health and safety and environmental issues are handled correctly in consultation with the appropriate business leads
Ensuring all areas of the business are compliant with audit and EHO standards with any non- conformity dealt with in an appropriate time frame
- Communicating all necessary information to the team, ensuring everyone is well-informed and up to date
Business Performance
Working alongside the General Manager and the Relationships and Events Manager to promote and market the business
Driving the delivery of key performance indicators in relation to sales, operating efficiency, and profitability
Carrying out any other tasks reasonably requested by the General Manager and other Head Office support teams
Analysing the performance of the restaurant with a view to continuously improving the operation, sales, and profitability of the business
Deputy General Manager
Full Time
2
Years
Experience
£38000 - £42000 / Year
Skills
Team Player
Proactive
Welcoming and Personal
Knowledgable and Willingness to Learn
expired job post
Waterman's Place, Unit 4-7 Granary Wharf, Leeds LS1 4GL, UK