Description

ROOFTOP GENERAL MANAGER

As the General Manager of Broken Shaker Rooftop Los Angeles, your core responsibilities encompass overseeing daily operations, managing staff and managers, and ensuring exceptional guest experiences across all dining outlets.  You’ll collaborate on menu development, promotions and programming, monitor financial performance, and implement cost-saving measures while maintaining high standards of service and cleanliness.  Staff training, compliance with regulations and fostering effective communication between departments are essential, alongside a commitment to continuous improvement and staying abreast of industry trends to drive innovation and revenue growth.  

WHO ARE WE

Freehand is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Rooftop General Manager for Freehand .

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Freehand story and brand to life.

ABOUT FREEHAND LOS ANGELES

Housed in the historic Commercial Exchange building, our hotel in downtown Los Angeles is truly one-of-a-kind, featuring suites, premium hotel rooms and shared accommodations with interiors designed by Roman & Williams. The property is a new and exciting presence in the downtown LA scene, offering the classic Freehand accommodation experience for guests, while also fully integrating into the local community with a calendar full of events and activations at the Broken Shaker rooftop bar and pool, Rudolph’s Bar & Tea bar, The Exchange Restaurant, and Cafe Integral. Situated in walking distance to local restaurants, bars, markets and hotspots, Freehand Los Angeles has a real buzz that makes it a pleasure to stay (and work) at.

NUTS AND BOLTS OF THE JOB

- Reports to Hotel GM
- Oversees F&B Management team of 3 F&B Managers managing all food and beverage on property: Café Integral, Exchange Restaurant, Rudolph’s Lobby Bar
- Responsible for weekly manager (MOD) schedule
- Orders liquor and beverage for property maintaining weekly budgeted liquor cost
- Engages and manages programming and activations with help of operating partners, brand partners and events teams.
- Ensures quality of product and specification of all menu items and offerings
- Communicates closely with marketing team for creative requests, social posts etc
- Leads weekly manager meeting
- Attends weekly BEO meeting, ensures proper ordering, planning and staffing for all upcoming events
- Responsible for accuracy of POS pricing and items
- To direct the functions of administration and planning of the food & beverage department and responsible for the overall running of the department to meet the daily needs of the operation
- To confer with management on reports, forecasts, budgets, policies and future planning. Recommends to management, changes or innovation in policy and future planning, procedures and equipment
- Strive at all times for 100% customer satisfaction
- Have a knack for activating spaces, making sure every square metre of space is monetised
- Fully integrate events programming to create genuine lifestyle experiences
- Partner with operating partners + the right suppliers to curate the food, coffee and craft beer experience
- Exceed the budgeted departmental P&L and be commercially savvy in exploring new revenue streams
- Control payroll and all cost of sales with a strict and robust stock management system
- Know all statutory legislation and ensure H&S, Fire Safety and Food Hygiene compliance
- Builds an efficient team to ensure continued employee motivation is maintained through consultation, target setting and regular reviews
- Develop and train all employees within your charge in order that they perform to the required standard
- Train staff on upselling techniques to maximise daily revenues
- Builds a culture of hospitality, enthusiasm and accountability

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

- To be able to lead and inspire people to be their best
- Be an excellent communicator
- Be organised, hardworking and have an excellent appearance with a strong focus on guest requirements
- Always keep cool under pressure
- Show commerciality with a strong passion for driving revenue
- Understand stock-control and keep costs to a minimum
- Like getting your hands dirty, wherever, whenever, because you will
- Available to work when needed
- You must be eligible to work in the US to be considered for this role

YOUR ROCK STAR EXPERIENCE

- Appropriate experience in the field of Bars and Restaurants, preferably within a lifestyle concept
- Some years of experience in managing F&B operations
- A passion for trending local Food and Drink concepts

OUR EMPLOYEE BENEFITS

- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
- Employer funded life assurance at two times base salary to cover death in service lump sum payments
- Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
- 2 free nights’ accommodation across any hostels (subject to availability)
- Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
- Social events and celebrations calendar
- Various employee recognition schemes
- Online learning tools

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check https://freehandhotels.com/

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!

Description

ROOFTOP GENERAL MANAGER

As the General Manager of Broken Shaker Rooftop Los Angeles, your core responsibilities encompass overseeing daily operations, managing staff and managers, and ensuring exceptional guest experiences across all dining outlets.  You’ll collaborate on menu development, promotions and programming, monitor financial performance, and implement cost-saving measures while maintaining high standards of service and cleanliness.  Staff training, compliance with regulations and fostering effective communication between departments are essential, alongside a commitment to continuous improvement and staying abreast of industry trends to drive innovation and revenue growth.  

WHO ARE WE

Freehand is on a journey. Appropriate, given that we're an accommodation brand. The journey began in London, swung through a heap of European capitals on its way to dominating the world. No biggie. Fast Company named us one of the top 50 most innovative global companies. We, of course, agree. And now this top 50 most innovative global company (did we mention that?) wants a pretty awesome Rooftop General Manager for Freehand .

Our spaces are safe and seriously social, in the proudest part of the beating heart of the cities we love. Cultural action, creative pulse and an outstanding way to waste some of the finite time the universe has given you - that's what Freehand offers. Holds true for staff and visitors equally, and while chic design is always the backdrop, every Freehand in every destination reflects the unique beat of that city's heart.

BEING YOURSELF is the key to bringing the Freehand story and brand to life.

ABOUT FREEHAND LOS ANGELES

Housed in the historic Commercial Exchange building, our hotel in downtown Los Angeles is truly one-of-a-kind, featuring suites, premium hotel rooms and shared accommodations with interiors designed by Roman & Williams. The property is a new and exciting presence in the downtown LA scene, offering the classic Freehand accommodation experience for guests, while also fully integrating into the local community with a calendar full of events and activations at the Broken Shaker rooftop bar and pool, Rudolph’s Bar & Tea bar, The Exchange Restaurant, and Cafe Integral. Situated in walking distance to local restaurants, bars, markets and hotspots, Freehand Los Angeles has a real buzz that makes it a pleasure to stay (and work) at.

NUTS AND BOLTS OF THE JOB

- Reports to Hotel GM
- Oversees F&B Management team of 3 F&B Managers managing all food and beverage on property: Café Integral, Exchange Restaurant, Rudolph’s Lobby Bar
- Responsible for weekly manager (MOD) schedule
- Orders liquor and beverage for property maintaining weekly budgeted liquor cost
- Engages and manages programming and activations with help of operating partners, brand partners and events teams.
- Ensures quality of product and specification of all menu items and offerings
- Communicates closely with marketing team for creative requests, social posts etc
- Leads weekly manager meeting
- Attends weekly BEO meeting, ensures proper ordering, planning and staffing for all upcoming events
- Responsible for accuracy of POS pricing and items
- To direct the functions of administration and planning of the food & beverage department and responsible for the overall running of the department to meet the daily needs of the operation
- To confer with management on reports, forecasts, budgets, policies and future planning. Recommends to management, changes or innovation in policy and future planning, procedures and equipment
- Strive at all times for 100% customer satisfaction
- Have a knack for activating spaces, making sure every square metre of space is monetised
- Fully integrate events programming to create genuine lifestyle experiences
- Partner with operating partners + the right suppliers to curate the food, coffee and craft beer experience
- Exceed the budgeted departmental P&L and be commercially savvy in exploring new revenue streams
- Control payroll and all cost of sales with a strict and robust stock management system
- Know all statutory legislation and ensure H&S, Fire Safety and Food Hygiene compliance
- Builds an efficient team to ensure continued employee motivation is maintained through consultation, target setting and regular reviews
- Develop and train all employees within your charge in order that they perform to the required standard
- Train staff on upselling techniques to maximise daily revenues
- Builds a culture of hospitality, enthusiasm and accountability

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

- To be able to lead and inspire people to be their best
- Be an excellent communicator
- Be organised, hardworking and have an excellent appearance with a strong focus on guest requirements
- Always keep cool under pressure
- Show commerciality with a strong passion for driving revenue
- Understand stock-control and keep costs to a minimum
- Like getting your hands dirty, wherever, whenever, because you will
- Available to work when needed
- You must be eligible to work in the US to be considered for this role

YOUR ROCK STAR EXPERIENCE

- Appropriate experience in the field of Bars and Restaurants, preferably within a lifestyle concept
- Some years of experience in managing F&B operations
- A passion for trending local Food and Drink concepts

OUR EMPLOYEE BENEFITS

- Birthday holiday in addition to your yearly holiday allocation
- Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
- Company contribution towards gym membership fees for all eligible employees
- Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
- Employer funded life assurance at two times base salary to cover death in service lump sum payments
- Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
- 2 free nights’ accommodation across any hostels (subject to availability)
- Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
- Social events and celebrations calendar
- Various employee recognition schemes
- Online learning tools

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check https://freehandhotels.com/

Here you may well find the answers to life, the universe and everything, including why there are no penguins at the North Pole. We look forward to hearing from you.

Join Us and help us achieve our Vision!