Main Responsibilities: 

·      Process customer inquiries and identify issues; resolve them in a timely and efficient manner

·      Professionally interact with customers via email addressing all concerns and promoting customer satisfaction

·      Investigate individual orders and find the appropriate solution based on the severity of the issue and best practices 

·      Accurately and consistently document key data points from each ticket to maintain comprehensive reporting

·      Escalate tickets to the appropriate teams when necessary

·      Communicate cross-departmentally on unique requests to seek out answers

Qualifications:

·      Associates degree required

·      Passion and enthusiasm for customer service

·      Strong written and verbal communication skills

·      Ability to multitask and prioritize

·      Strong knowledge of Microsoft word & Chrome

Main Responsibilities: 

·      Process customer inquiries and identify issues; resolve them in a timely and efficient manner

·      Professionally interact with customers via email addressing all concerns and promoting customer satisfaction

·      Investigate individual orders and find the appropriate solution based on the severity of the issue and best practices 

·      Accurately and consistently document key data points from each ticket to maintain comprehensive reporting

·      Escalate tickets to the appropriate teams when necessary

·      Communicate cross-departmentally on unique requests to seek out answers

Qualifications:

·      Associates degree required

·      Passion and enthusiasm for customer service

·      Strong written and verbal communication skills

·      Ability to multitask and prioritize

·      Strong knowledge of Microsoft word & Chrome