The Nici New Forest is an exciting expansion of the award-winning Nici brand, bringing its signature blend of luxury, lifestyle, and design-led hospitality from the Cornish coast into the heart of the New Forest.

Set within a stunning countryside location, the hotel is undergoing a major transformation into a premium destination featuring beautifully designed rooms and suites, a state-of-the-art spa and wellness offering, destination dining, and immersive guest experiences. The property is designed to combine laid-back luxury with exceptional service, creating a retreat that appeals to both leisure travellers and high-end clientele.

As part of a significant opening and relaunch phase, this is a unique opportunity to join the team at a pivotal moment. You’ll play a key role in shaping the guest journey, setting service standards, and helping establish the hotel’s reputation as one of the New Forest’s most sought-after destinations.

We’re looking for a confident and service-driven Assistant Head Receptionist to support the Front Office leadership team during this exciting opening period. This is a hands-on role where you’ll help embed processes, train team members, and ensure a smooth and polished front desk operation from day one.

Opening & Pre-Opening Support

• Assist in setting up front office systems, procedures, and service standards
• Support recruitment, onboarding, and training of the reception team
• Participate in trial shifts, soft openings, and operational testing
• Help establish a strong team culture aligned with the Nici brand

Front Desk Operations

• Support the Head Receptionist/Front of House Manager in daily operations
• Oversee check-in and check-out processes, ensuring efficiency and accuracy
• Manage reservations, amendments, and guest enquiries professionally
• Maintain a consistently high standard of reception presentation

Guest Experience

• Deliver a warm, luxury-level welcome to all guests
• Create personalised and memorable guest interactions
• Handle feedback and complaints with professionalism and care
• Support VIP arrivals, repeat guests, and special occasions

Team Support & Supervision

• Supervise reception staff during shifts and act as a senior point of contact
• Provide on-the-job coaching and guidance to team members
• Lead shifts in the absence of senior management
• Support ongoing training to maintain service excellence

Administration & Systems

• Operate hotel PMS systems 
• Ensure accurate billing, payments, and reporting procedures
• Maintain guest profiles and preferences to enhance return visits
• Assist with daily financial checks and reporting

• Experience in a hotel reception or senior receptionist role
• Previous involvement in an opening or relaunch is highly desirable
• Strong customer service skills with a luxury hospitality mindset
• Leadership ability and confidence supervising a team
• Highly organised with excellent attention to detail
• Flexible and adaptable, particularly during an opening phase

• Competitive salary
• Staff discounts and benefits
• Meals on duty
• Career progression within a growing lifestyle hospitality brand
• The opportunity to be part of an exciting new hotel opening

Please send your CV and a short cover letter outlining your experience and interest in joining The Nici New Forest team.

The Nici New Forest is an exciting expansion of the award-winning Nici brand, bringing its signature blend of luxury, lifestyle, and design-led hospitality from the Cornish coast into the heart of the New Forest.

Set within a stunning countryside location, the hotel is undergoing a major transformation into a premium destination featuring beautifully designed rooms and suites, a state-of-the-art spa and wellness offering, destination dining, and immersive guest experiences. The property is designed to combine laid-back luxury with exceptional service, creating a retreat that appeals to both leisure travellers and high-end clientele.

As part of a significant opening and relaunch phase, this is a unique opportunity to join the team at a pivotal moment. You’ll play a key role in shaping the guest journey, setting service standards, and helping establish the hotel’s reputation as one of the New Forest’s most sought-after destinations.

We’re looking for a confident and service-driven Assistant Head Receptionist to support the Front Office leadership team during this exciting opening period. This is a hands-on role where you’ll help embed processes, train team members, and ensure a smooth and polished front desk operation from day one.

Opening & Pre-Opening Support

• Assist in setting up front office systems, procedures, and service standards
• Support recruitment, onboarding, and training of the reception team
• Participate in trial shifts, soft openings, and operational testing
• Help establish a strong team culture aligned with the Nici brand

Front Desk Operations

• Support the Head Receptionist/Front of House Manager in daily operations
• Oversee check-in and check-out processes, ensuring efficiency and accuracy
• Manage reservations, amendments, and guest enquiries professionally
• Maintain a consistently high standard of reception presentation

Guest Experience

• Deliver a warm, luxury-level welcome to all guests
• Create personalised and memorable guest interactions
• Handle feedback and complaints with professionalism and care
• Support VIP arrivals, repeat guests, and special occasions

Team Support & Supervision

• Supervise reception staff during shifts and act as a senior point of contact
• Provide on-the-job coaching and guidance to team members
• Lead shifts in the absence of senior management
• Support ongoing training to maintain service excellence

Administration & Systems

• Operate hotel PMS systems 
• Ensure accurate billing, payments, and reporting procedures
• Maintain guest profiles and preferences to enhance return visits
• Assist with daily financial checks and reporting

• Experience in a hotel reception or senior receptionist role
• Previous involvement in an opening or relaunch is highly desirable
• Strong customer service skills with a luxury hospitality mindset
• Leadership ability and confidence supervising a team
• Highly organised with excellent attention to detail
• Flexible and adaptable, particularly during an opening phase

• Competitive salary
• Staff discounts and benefits
• Meals on duty
• Career progression within a growing lifestyle hospitality brand
• The opportunity to be part of an exciting new hotel opening

Please send your CV and a short cover letter outlining your experience and interest in joining The Nici New Forest team.